1.  Reservation is part of Front Office Department
which have duties for handling reservation
both of personal,travel agent , or by company.
 Reservasi adalah suatu bagian dari departemen
front office yang bertugas dalam menangani
pemesanan kamar baik secara personal, Travel
Agent , maupun dari company .

2. Complete the data :
- Guest’s Name
- Address
- Contact Person
- Company Address
- Length Of Stay
- Check- Out Date
- Special Request
- Methode Of Payment

3. - Confirmed
- Tentative
- Double Book
- Same Day Reservation
- 6 PM release
- Overbook
- Waiting List

4. - Guaranteed Reservation
example : Reservation by Travel Agent, or
Company
- Non Guaranteed Reservation
Personal so as Reservation Staff should tell the
caller about the 6 PM release status

5. 
Prepare Daily Reservation report every morning

Filing today reservation form dan Voucher-
Voucher.

Answer Incoming Call with the Apropriate
Manner

Handling Reservation by Phone,Email, Fax,
 Check fax , copy voucher , guarantee letter everyday
 Make Sure every Reservation have complete data.
 Follow Up and resolve if their any problems related to
reservation example cancellaton reservation, no show .

6.  Upselling About Hotel Facilities , and explain
benefit,type of rooms,price and location
 Establish Good Cooperation with the Guest
 Updating Contract Agreement from Travel
Agent and Company
 Make Sure about Metode Of Payment
 Informed to the guest about 6 PM Release

7. - Room Blocking
- Miss Communication :
Arrival Time
Guest Benefit
Room Arrangement

8. Thank You