1. Total Quality Parameters – New Ventures Venkatesh Sarvasiddhi Head-Direct Marketing HCL Technologies
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3. BREAKTHROUGH STRATEGY Identification Characterization Optimization Institutionalization Define Measure Analyze Improve Control Standardize Identify key business issues Understand current performance levels Achieve breakthrough improvement Integrate Six Sigma in day to day functioning. Stage Phase Objective The Six Sigma roadmap- Breakthrough strategy
7. “ Six Sigma” : What is it? “ A comprehensive and flexible system for achieving, sustaining and maximizing business success. Six Sigma is uniquely driven by close understanding of customer needs, disciplined use of facts, data and statistical analysis, and diligent attention to managing, improving and reinventing business processes.” -- The Six Sigma Way , by Pande, Newman and Cavanaugh creating value for our customers
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10. Sigma - the lower case Greek letter that denotes a statistical unit of measurement. It measures the variability or spread of the data. What is Sigma?