«Branch, Internet, Mobile, Digital» is a study that aims to synthesize and connect some of the most innovative actions that Banks, Fintechs and other actors are undertaking to develop a new model for the financial services. Views expressed in this presentation are my own.

1. Branch
Internet
Mobile
Digital
Evolution of Banking services 1/3
Alessio Bonetti - @b0n3tt1

2. First Chapter
Evolution of the context.
The new cumstomer.

3. Brett King – Speaker, Author, Radio
Host, Innovator & Founder of
Moven
Chris Skinner – Digital bank guru,
Speaker, Author & blogger
Matthias Kröner – CEO @Fidor Bank
Michal Panowicz – Former
Managing Director, Marketing &
Business Development @mBank,
now @Nordea Bank
INNOVATORS

4. SOMETHING IS CHANGING…

5. USABILITY MATTERS

6. INTERACTION MATTERS

7. MOBILE MATTERS

8. BEAUTY MATTERS

9. CONTEXTUAL MATTERS

10. Contestuale
INTELLIGENCE MATTERS

11. Disruptive innovation
DISRUPTIVE INNOVATION

12. Disruptive innovation – Messaging
COMMUNICATION: FROM PAPER…

13. Disruptive innovation – Messaging
…TO MAIL…

14. Disruptive innovation – Messaging…TO INSTANT&RICH MESSAGING

15. Disruptive innovation – Musica
MUSIC: FROM STEREOS…

16. …TO IPOD…

17. …TO EVERYTHING FREE&STREAMING

18. Disruptive innovation – Libri
BOOKS: FROM BOOKSHOPS…

19. Disruptive innovation – Libri
…TO VIRTUAL BOOKSHOPS…

20. Disruptive innovation – Libri
…TO «BOOK-STREAMING»

21. Disruptive innovation – Tv/Film
VIDEO: FROM TV…

22. Disruptive innovation – Tv/Film
…TO MOBILE TV…

23. Disruptive innovation – Tv/Film
…TO UNLIMITED ONDEMAND TV

24. Disruptive innovation – Viaggi
TRAVELLING: FROM TRAVEL AGENCY…

25. …TO WEB TRAVEL AGENCY…

26. …TO AIRBNB 

27. Disruptive innovation – Trasporti
TRANSPORT: FROM OLD STYLE…

28. …TO A MUCH BETTER STYLE.

29. http://techcrunch.com/2015/03/03/in-the-
age-of-disintermediation-the-battle-is-all-for-
the-customer-interface/#.0jyto5:DPTt
http://www.thinknowresearch.com/blog/the-
best-time-to-be-in-mrx/

30. “IF WE ARE USING THE
INTERNET TO DO FIND PLACES
TO STAY AND
TO GET IN A CAR WITH A
STRANGER TO FROM A TO B,
WHY NOT LOANS?”
RACHEL BOTSMAN

31. Persone
• Millennials
– Chi sono
– Quali sono le loro caratteristiche
MILLENNIALS

33. Persone
• Millennial Disruptive Index

34. True?
False!

35. RELATIONSHIP IS FACE TO FACE!

36. Convinzioni - Relazione
• Mediawolrd vs Amazon
IS THIS THE BEST SERVICE YOU EXPECT?

37. Convinzioni - Relazione
• Mediawolrd vs Amazon
OR ARE WE GETTING USED TO…

38. NespressoAND PREMIUM SERVICE…

39. OR PERSONALIZED SERVICE?

40. AND DON’T FORGET THAT THIS IS HAPPENING!

41. IS RELATIONSHIP FACE TO FACE ONLY?
SOCIAL MEDIA ARE JUST A BUBLE!

42. ARAB SPRING

43. Convinzioni – Social Media

45. THE RISE OF NEW «BUSINESS MODELS»

46. IS RELATIONSHIP FACE TO FACE ONLY?
ARE SOCIAL MEDIA JUST A BUBLE?
MOBILE FIRST!

47. ALWAYS CONNECTED…

48. …EVEN HERE!

49. HAVEN’T WE GO TO FAR? 

50. MONEY MAKES THE WORLD GO AROUND!
IS RELATIONSHIP FACE TO FACE ONLY?
ARE SOCIAL MEDIA JUST A BUBLE?
MOBILE FIRST?

51. Convinzioni – Mobile First

53. DOES MONEY MAKE THE WORLD GO AROUND ?
IS RELATIONSHIP FACE TO FACE ONLY?
ARE SOCIAL MEDIA JUST A BUBLE?
MOBILE FIRST?

54. And what about
Banks?

56. Interested?
Don’t miss on slideshare the second chapter of
Branch, Internet, Mobile, Digital
regarding financial services startups called
Fintechs.

57. Let’s keep in touch!

58. LINKEDIN: LINKEDIN.COM/IN/ALESSIOBONETTI

59. TWITTER: @B0N3TT1

60. Disclaimer
«Branch, Internet, Mobile, Digital» is a study that aims to
synthesize and connect some of the most innovative actions
that Banks, Fintechs and other actors are undertaking to
develop a new model for the financial services.
Views expressed in this presentation are my own.

61. Branch
Internet
Mobile
Digital
Evolution of Banking services 1/3
Alessio Bonetti - @b0n3tt1