1. IT Asset and
Configuration
Management System
MULTI-DIMENSIONAL DATA MODEL EXERCISE

2. Process Overview
IT Asset and Configuration Management is part of IT Service Management Lifecycle Processes. In
ITIL guidelines, it is mentioned in ITIL Service Design Phase.
Over the years, experts have tried to create various models or approaches to handle the
complexity of IT Asset and Configuration Management related data. However, due to the
limitations in technology, not many organizations have been able to implement this process.
In this report, I have attempted to create a multi-dimensional data model for IT Asset and
Configuration Management process.

3. IT Asset and Configuration Management
Process

4. Configuration Management System
Portfolio
Management
Data
Service Level
Requirements
Incident
Data
Monitoring
Data
Software
Library
Contract
Management
Data
Demand
Management
Data
Change
Management
Data
Financial
Management
Data
Hardware
Store
Problem
Management
Data
Asset
Register
Configuration Management
System

5. Configuration Management System –
Data Model
Portfolio
Management
Data
Service Level
Requirements
Incident
Data
Monitoring
Data
Software
Library
Contract
Management
Data
Demand
Management
Data
Change
Management
Data
Financial
Management
Data
Hardware
Store
Problem
Management
Data
Asset
Register
Configuration Management
System
Portfolio ID
Portfolio Name
Portfolio Owner
Portfolio Costing
Portfolio Services

6. Configuration Management System –
Data Model
Portfolio
Management
Data
Service Level
Requirements
Incident
Data
Monitoring
Data
Software
Library
Contract
Management
Data
Demand
Management
Data
Change
Management
Data
Financial
Management
Data
Hardware
Store
Problem
Management
Data
Asset
Register
Configuration Management
System
Demand ID
Demand Description
Business Process
Target IT Services
Asset Requirements

7. Configuration Management System –
Data Model
Portfolio
Management
Data
Service Level
Requirements
Incident
Data
Monitoring
Data
Software
Library
Contract
Management
Data
Demand
Management
Data
Change
Management
Data
Financial
Management
Data
Hardware
Store
Problem
Management
Data
Asset
Register
Configuration Management
System
Service Details
Hardware Requirements
System Requirements
Resource Requirements
Response Time
Availability Targets
Cost of Failure
BCP Data
Chargeback Details

8. Configuration Management System –
Data Model
Portfolio
Management
Data
Service Level
Requirements
Incident
Data
Monitoring
Data
Software
Library
Contract
Management
Data
Demand
Management
Data
Change
Management
Data
Financial
Management
Data
Hardware
Store
Problem
Management
Data
Asset
Register
Configuration Management
System
Contract ID
Contract Details
Response Time SLA Targets
Resolution Time SLA Targets
Penalties
Exceptions

9. Configuration Management System –
Data Model
Portfolio
Management
Data
Service Level
Requirements
Incident
Data
Monitoring
Data
Software
Library
Contract
Management
Data
Demand
Management
Data
Change
Management
Data
Financial
Management
Data
Hardware
Store
Problem
Management
Data
Asset
Register
Configuration Management
System
Cost of Service
Cost of Hardware
Cost of Systems
Resource Cost
Outsourcing Costs
Depreciation Cost

10. Configuration Management System –
Data Model
Portfolio
Management
Data
Service Level
Requirements
Incident
Data
Monitoring
Data
Software
Library
Contract
Management
Data
Demand
Management
Data
Change
Management
Data
Financial
Management
Data
Hardware
Store
Problem
Management
Data
Asset
Register
Configuration Management
System
Change ID
Change Details
Affected IT Service
Affected IT Asset
Schedule
Approvals

11. Configuration Management System –
Data Model
Portfolio
Management
Data
Service Level
Requirements
Incident
Data
Monitoring
Data
Software
Library
Contract
Management
Data
Demand
Management
Data
Change
Management
Data
Financial
Management
Data
Hardware
Store
Problem
Management
Data
Asset
Register
Configuration Management
SystemHardware Specs
Vendor Details
Version
License Cost
AMC Cost
Serviceability Details

12. Configuration Management System –
Data Model
Portfolio
Management
Data
Service Level
Requirements
Incident
Data
Monitoring
Data
Software
Library
Contract
Management
Data
Demand
Management
Data
Change
Management
Data
Financial
Management
Data
Hardware
Store
Problem
Management
Data
Asset
Register
Configuration Management
System Asset ID
Asset Purchase Date
Associated Services
Installed Location
IP Address
Owner

13. Configuration Management System –
Data Model
Portfolio
Management
Data
Service Level
Requirements
Incident
Data
Monitoring
Data
Software
Library
Contract
Management
Data
Demand
Management
Data
Change
Management
Data
Financial
Management
Data
Hardware
Store
Problem
Management
Data
Asset
Register
Configuration Management
System
Problem ID
Problem Details
Affected IT Service
Affected IT Asset
Problem Frequency
Resolution/Work Around

14. Configuration Management System –
Data Model
Portfolio
Management
Data
Service Level
Requirements
Incident
Data
Monitoring
Data
Software
Library
Contract
Management
Data
Demand
Management
Data
Change
Management
Data
Financial
Management
Data
Hardware
Store
Problem
Management
Data
Asset
Register
Configuration Management
System
Incident ID
Incident Details
Affected IT Service
Affected IT Asset
Incident Frequency
Resolution/Work Around

15. Configuration Management System –
Data Model
Portfolio
Management
Data
Service Level
Requirements
Incident
Data
Monitoring
Data
Software
Library
Contract
Management
Data
Demand
Management
Data
Change
Management
Data
Financial
Management
Data
Hardware
Store
Problem
Management
Data
Asset
Register
Configuration Management
System Software Details
Version
Underlying Technology
Related IT Services
License Cost
AMC Cost
Serviceability Details
Vendor Details
Hardware Requirements

16. Configuration Management System –
Data Model
Portfolio
Management
Data
Service Level
Requirements
Incident
Data
Monitoring
Data
Software
Library
Contract
Management
Data
Demand
Management
Data
Change
Management
Data
Financial
Management
Data
Hardware
Store
Problem
Management
Data
Asset
Register
Configuration Management
System
Event ID
Event Details
Affected Assets
Dependent Assets
Affected IT Services
Severity of Events

17. Configuration Management System –
Data Model
Portfolio
Management
Data
Service Level
Requirements
Incident
Data
Monitoring
Data
Software
Library
Contract
Management
Data
Demand
Management
Data
Change
Management
Data
Financial
Management
Data
Hardware
Store
Problem
Management
Data
Asset
Register
Configuration Management
System
• Multiple Schemas
• Multiple Relational Databases

18. Configuration Management Information
System
Variables:
- Asset ID
- Details
- Location
- Version
- Operational Cost
- Related Services
- Affected Assets/Dependencies
- Related Changes
- Related Incidents
- Related Problems
- Vendor Details
- Current Performance Details
- Target Performance Details
- Expected Growth