Reputami Talk "The Digital Guest"

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Oliver Pitsch

Slides from our talk about the "Digital Guest". Any questions? Contact hello@reputami.com

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Oliver Pitsch
Founder & Managing Director Reputami GmbH
oliver@reputami.com @ot

„The Hospitality Industry still is the bottom-placed 
industry concerning digital marketing“
Christian Rätsch  
CEO Saatchi & Saatchi

Reputami helps hospitality professionals all over  
the world to accompany the Customer Jouney of the 
„Digital Guest“ and present themselves in the best way

What is Reputami exactly?
Online Reputations Management  
for the hospitality industry
easy to setup, easy to use
all reviews & photos 
from all relevant portals
Rich Guest Proﬁles 
incl. Realtime-Notiﬁcations
Customer Search™ 
world’s ﬁrst guest search engine

What is a digital guest?
• Does his researches online
• Books his table online
• Announces his stay online
• Shares his experience online

The digital guest has a Social Media Value.

The value of a digital guest
• Does his researches online
• Books his table online
• Announces his stay online
• Shares his experience
online

Today the „digital hotel“ is  
equally important as the real hotel.

Customer Journey
1.
Hotel Search
2.
Arrival
3.
Stay
4.
Back Home

2. Arrival
• Your guests are sending signals
• Monitor these signals and  
draw your conclusions
• Get to know the guest before his arrival

4. Back Home
• Encourage reviews
• Direct reviews
• Understand the reviews

Monitor all your hotels & your competition

Semantic Review Analytics that enable customer
satisfaction analysis without asking customers.

Rich Guest Proﬁles
feat. the Reputami Inﬂuencer Rank

Reputami tells you,
who will write tomorrow’s inﬂuencing reviews.

The only search engine for Rich Guest Proﬁles

Enables breath-taking solutions on top of  
Reputami’s vast amount of hospitality data.

www.reputami.comfb.com/reputami reputami

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Reputami Talk "The Digital Guest"

1. The Digital Guest

2. Oliver Pitsch Founder & Managing Director Reputami GmbH oliver@reputami.com @ot

3. „The Hospitality Industry still is the bottom-placed  industry concerning digital marketing“ Christian Rätsch   CEO Saatchi & Saatchi

4. Reputami helps hospitality professionals all over   the world to accompany the Customer Jouney of the  „Digital Guest“ and present themselves in the best way

5. What is Reputami exactly? Online Reputations Management   for the hospitality industry easy to setup, easy to use all reviews & photos  from all relevant portals Rich Guest Profiles  incl. Realtime-Notifications Customer Search™  world’s first guest search engine

6. What is a digital guest? • Does his researches online • Books his table online • Announces his stay online • Shares his experience online

7. The digital guest has a Social Media Value.

8. The value of a digital guest • Does his researches online • Books his table online • Announces his stay online • Shares his experience online

9. Today the „digital hotel“ is   equally important as the real hotel.

10. Customer Journey 1. Hotel Search 2. Arrival 3. Stay 4. Back Home

11. 1. Hotel Search

12. 2. Arrival • Your guests are sending signals • Monitor these signals and   draw your conclusions • Get to know the guest before his arrival

13.

14. 3. Stay

15.

16. 4. Back Home • Encourage reviews • Direct reviews • Understand the reviews

17. How can Reputami help you?

18. Monitor all your hotels & your competition

19. Semantic Review Analytics that enable customer satisfaction analysis without asking customers.

20.

21. Rich Guest Proﬁles feat. the Reputami Inﬂuencer Rank

22. Reputami tells you, who will write tomorrow’s inﬂuencing reviews.

23. The only search engine for Rich Guest Proﬁles

24. The only search engine for Rich Guest Proﬁles

25. Enables breath-taking solutions on top of   Reputami’s vast amount of hospitality data.

26. www.reputami.comfb.com/reputami reputami

Reputami Talk "The Digital Guest"

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