Optimise-GB provides you with a presentation on using creative thinking to generate and evaluate solutions, which has a significant benefit to the organisation. If you have any questions on simon@optimise-gb.com and visit www.optimise-gb.com for more details. Many thanks Simon Misiewicz

1. Creative thinking to generate and evaluate solutions, which provides significant benefit Optimise- GB

2. What is your end goal? “ Have the end goal in mind...” – Stephen Covey 1989 Problem statement: What is wrong with what you are doing? What complaints do you have from customers or employees? Business Objective: What objectives must be achieved from the perspective of the customer? Solutions Criteria What criteria will the solutions be measured against (time and cost)? Optimise- GB

4. Select one issue at a time ...then Identify the solutions Solution 1 Use post it notes and put the solutions on a blank wall Solution 2 Solution 3 Solution 4 Solution 5 Solution 6 Solution 7 Solution 8 Solution 9 Solution 10 Solution 11 Solution 12 Solution 13 Solution 14 Solution 15 Solution 16 Solution 17 Solution 18 Optimise- GB

5. ...Group the solutions to identify common themes Theme 3 Solution 12 Solution 18 Theme 2 Theme 1 Solution 1 Group the post it notes in an affinity diagram to identify common themes Solution 2 Solution 3 Solution 4 Solution 5 Solution 7 Solution 8 Solution 9 Solution 10 Solution 11 Solution 13 Solution 14 Solution 15 Solution 16 Solution 17 Optimise- GB

6. Evaluate solution Process Improvement Optimise- GB D M A I C Easy to Implement Big Impact Hard to implement Small Impact Solution 1 Solution 3 Solution 6 Solution 7 Solution 8 Solution 9 Solution 2 Implement Now Possible Kill Implement Later

7. Improve – Evaluate solution De Bono’s 6 thinking hats Six Sigma Optimise- GB D M A I C

8. Improve – Evaluate solution De Bono’s 6 thinking hats Six Sigma Optimise- GB D M A I C

9. Formularise the top 3 solutions Solution 1 Who? What? When? Where? How? Why? Process Improvement Optimise- GB D M A I C