Introduce myself:
Andy Alsop
VP, Business Development
Deep Web Technologies
Been in business since 2002
Joined co in end of ’09.
Handle all partnership relations
By a show of hands:
How many have Fed Search?
How many have Discovery solutions?
How many have neither?
DWT does: Provides one-stop access to all electronic sources
Swets does: Provides solutions to fulfill the customers information needs
Match: Swets provides electronic content and DWT gives customers the power to access all of that content
DWT & Swets partnered for the SW Searcher
Give an overview of a partnership
Why?
You are purchasing products and services from a vendor
When working with a vendor it’s important to know there is a strong relationship b/t the vendor and its partner
Vision: Both Swets & DWT recognized the value of working together.
Alignment: Were able to quickly assess the value to the customer
Two-way communication: Communication is key
Flexibility: things change. Both parties need to be flexible
Mutual Respect: Understand what each party brings to the table.
R&D: Using over $5M of funding developed the application
Some of the ways that we have improved our technology with the end-user in mind:
Incremental Search
Relevance Ranking
Clustering
Multi-lingual – Search in your native language and then display the results in your native language
Chose a top User Interface expert
3 – month engagement
Kodak
Coca cola
Amex
Interviews
Approx 8 interviews with current customers
two focus groups
6 or more people
Random people, not any of our customers
As happens in many company’s app was developed by engineers. We received library input which was extremely helpful
End-user behavior observation and interviews created a next generation disucssion
We came up with some pretty interesting conclusions
UI suggestions
Over 29 pages & over 100 Usability improvements
Next generation application
Examples of near term improvements:
Get updates was hidden
Collection status was not well place
Selections box not readily apparent
These are questions we are continually asking ourselves.
