Presentation based on the book the speed of trust. I use my stories to support what is written in the book

1. Nothing is so fast as the speed of . 1

2. The Five dysfunctions of a team Absence of Trust Fear of Conflict Lack of Commitment Avoidance of accountability Inattention to Results 2

3. Reorganisation Southwest Airlines

4. Jim sells donuts and coffee in New York No extra costs 2 x revenu

5. Trust Speed Costs

6. Trust Speed Costs

7. The bottem line (Strategy X Execution) = Result (Strategy X Execution) X Trust = Result Trust = 1 - Tax / + Divident (10 X 10) X (1- 40%) = 60 (10 X 10) X (1- 10%) = 90 (10 X 10) X (1+ 20%) = 120

8. - 80% : No TRUST Organisations Disfunctional environment Sabotage, going to court, criminal behavior Intense Micromanagment Redundant hierachy Punishment systems and structures Personal Disfunctional relation Verbal, emotional and or fysical abuse

9. - 60% very little trust Organisation unhealthy worksituation Unhappy employees Very political atmosphere Loosing enormous amount of time on defensing position Painfull micromanagment and bureaucracy Personal Hostile behavior (shouting, accusations followed by short remorse) Cautious communication Mistakes are remembered and used as weapons Real problems are not effective recognised and solved

10. - 40% little trust Organisation People cover themselves Hidden agenda’s Political camps Lots of unhappy employees Personal Tiring and joyless communication Gathering evidence on weakness and mistakes others Doubts about reliability Hidden agenda’s Careful (unwilling) providing information

11. - 20% trust issues Organisation A few bureaucratic rules Unnessary hierachy Slow approval Badly tuned systems and structures Some employees are unhappy Personal Regular misunderstandings Doubts about intentions & motives Interactions characterized by tension Communication colored by fear, uncertainty, doubt, worries Energy spend of keeping relation going (instead of deeping)

12. No Tax No dividend: trust is not a problem Organisation Healthy work situation Good communication Little politics Personal Correct healthy communication Focus on flexible and effective cooperation mutual tolerance and acceptance No worries

13. 20% : trust is visible Organisation Focus is on the job Effective collaboration and execution Positive partnerships with employees Usefull systems and structures Lots of creativity and innovation Personal Strong, vibrant colaborative relations Designed to find and use the strengths of others Stimulating and positive communication Faults are seen as learning moments and are quickly forgotten Posive energy and positive people

14. 40% : world class trust Organisation Lots of collaboration and partnerships Unimpeded communication Positive, transparant relations with employees Fully tuned systems and structures Strong innovation, involvement, faith and loyalty Personal Real pleasure in family and friendship characterized by involvement and love Free, unimpeded communication Inspired work done together and characterized by targetting, creativity and enthousiasm Complete open transparant relations Great energy as result of relations

15. The bottem line (Strategy X Execution) X Trust = Result (10 X 10) X (1- 40%) = 60 (10 X 10) X (1- 10%) = 90 (10 X 10) X (1+ 20%) = 120

16. The silence indicator

17. Creating . 17

18. Talk Straight 60% 18

19. Demonstrate Respect 19

20. Create transparency 20

21. Right Wrongs 21

22. Show Loyality 22

23. Deliver Results 23

24. Get Better 24

25. The Perfection Game 25

26. Confront Reality 26

27. Clarify expectations 27

28. Practice accountability Succes has many fathers, Failure is an orfen 28

29. Insight: Team == Product All business service clients must call methods of this big static class. Why is it so ? You would have to ask Steve. Oh that is impossible, he is always busy... OK, let’s ask him. 29

30. Listen first 55% 30

31. Keep Commitments 31

32. Trust is given not earned 32

33. Meals 33

34. Make me responsible 34

35. Responsibility Space 35

36. Resources The Speed of Trust Drive Team work is an individual skill The 7 habits of Effective people