1. 40B Adler Place Winward Dale winwardale@gmail.com
Bronx, NY 10475 Mobile: 917-530-3194
OBJECTIVE
To successfully pursue a career with a client centered organization and endeavor to make it a mutually
beneficial experience; where I utilize my proven counseling, case management and administrative experience
while making a major contribution to the overall development and operations of the organization and those I
serve.
EXPERIENCE
Case Manager December 2015 – Present
Children’s Community Services Bronx, New York
 Conducting intake interviews and assessments.
 Counseling clients with confronting issues adversely affecting their lives (i.e.: homelessness, mental
illness, addiction, abuse).
 Ensuring clients have appropriate medical insurance and are referred to medical provider.
 Assisting clients in finding housing and employment.
 Maintaining updated case files with necessary documentation.
 Networking with community partners.
 Conduct bi-weekly and weekly Independent Living Plan (ILP).
 Schedule weekly meetings with families in caseload. Create case plans and monitor these plans for
effectiveness.
 Keep records of meeting and actions taken by maintaining physical files as well as electronic files within
CARES.
 Evaluate new and existing client’s needs to determine their immediate needs, functional capabilities and
assistance needed to stabilize housing, healthcare, finances, etc.
 Establish and maintain working relationships with public agencies concerning public benefits,
employment services, supportive services, housing resources, etc.
 Attend and participate in all required agency meetings: staff meetings, house meetings, in-
service training and weekly case review.
 Conduct home inspections as required.
Case Manager July 2015 – Present
HELP USA Supportive Employment Center Manhattan, New York
 Maintain a high case load.
 Responsible for coordinating intake interviews and assessments for new clients.
 Conduct a thorough needs assessment and develop a service plan to address identified, concrete
urgencies; using a short-term intervention model.
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2.  Ensures all service plans/independent living plans are updated and reviewed with the client according to
program/regulatory mandates.
 Meets with client according to program/regulatory mandated frequencies in a face-to-face meetings
and/or services with/on behalf of clients.
 On-going assessment of participants' needs and required related services.
 Documents all referrals for and encounters with or on behalf of the client in program's case management
database.
 Attend New York City Housing Authority after care lease signings with clients
 Maintain files up to agency standards.
 Escort client/s to appointments as needed.
 Extensive knowledge of CARES, NYSHA and 2010E Housing Application for individuals with special
needs.
 Serves as a liaison with various agencies, including, but not limited to, medical/health care providers,
mental health providers, legal services, Human Resource Administration, housing subsidy providers,
Department of Homeless Services, and employment training providers in the interest of the clients.
 Advocates for and assists clients in the negotiation of the service delivery system, to ensure the receipt
of entitlements and permanent housing/housing stabilization.
 Responsible for conducting initial intake interviews and assessments (as determined by site protocols)
for all new clients and establishing a case file with all signed forms and entering/revising all initial case
management database information as indicated by site specific protocols.
 Provides information and referral services to clients as needed or as specified in the service
plan/independent living plan.
 Access internal and external financial assistance to support permanent housing. E.g. LINC IV, V & VI.
 Responsible for placing at least four (4) clients in permanent housing each month.
Guidance Counselor September 2010- August 2014
Department of Education, Jamaica - Aabuthnott Gallimore High School Jamaica, West Indies
Claude McKay High School September 2007-August 2008
Jamaica, West Indies
 Excellent social skills with high level of confidentiality.
 Developing and maintain such student confidential records, case load of over 100 per year.
 Scheduling referrals on behalf of students and documenting related progress and outcomes.
 Assisting in planning, implementing and coordinating orientation programs designed to assist students.
 Case Manager for the Program of Advancement Through Health and Education (P.A.T.H.); also
supervise other employees involved with the P.A.T.H. Program
 Case conference with all primary agencies that are involved with clients.
 Meet with clients as needed for counseling (Group/Individual), follow-up, and recommendations.
 Actively participate in internal and external training programs and committees.
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3.  Develop, coordinate and implement crisis interventions strategies.
 Maintain comprehensive enrollment records for the entire school population.
 Plan and facilitate Professional Enhancement Training Seminars (P.E.T. Seminars)
 Preparing seniors for the world of work in conducting Professional Enhancement Training Seminars,
Mock Interviews, Cover Letter and Application Writing Seminars and Career Day.
 Extensive knowledge of group and individual counseling also teach/facilitate classes of 40 – 45 students
from different cultures, ages and learning styles.
 Developed and implement after school program for students with developmental disabilities.
 Provide a professional role model for students; this includes maintaining a professional manner and
presentation at all times.
Coach Counselor September 2008 – March 2010
Silver State Academy Yerington, Nevada
 Cottage Group Coach Counselor to 12 students in group home facility.
 Provide leadership, guidance and positive role models to troubled youths.
 Responsible for supervising boys in daily sports, school, group meetings and routine activities.
 Coach athletic fundamental and recreational activities.
 Model and ensure that program norms are upheld.
 Provide mentoring and guidance to students.
Administrative Assistant July 2002- December 2006
Department of English and Modern Languages Jamaica, West Indies
Northern Caribbean University
 Use computer word processing, excel, and database software to prepare reports, memos, and documents.
 Sort incoming mail, faxes, and courier deliveries for distribution and delivery.
 Prepare and send outgoing faxes, mail, and courier parcels.
 Forward incoming general e-mails to the appropriate staff member and faculty members.
 Forward voice mail from the general mailbox to the appropriate staff members.
 Code and file material according to the established procedures.
 Provide secretarial and administrative support to department chair and senior faculty members.
 Make travel, meeting and other arrangements for staff.
 Coordinate the maintenance of office equipment.
EDUCATION
Northern Caribbean University Jamaica, West Indies
Bachelor of Science Degree in Counseling August 2007
GPA: 3.11/4.00
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4. Honors/Awards Honor Roll Student Fall 2004, Most Exemplary Student – Cedar Hall, Fall 2004
Course Highlights: The Bachelor of Science Degree enables student to develop an awareness of and
appreciation for current scientific studies of mental processes and behavior; foster the
application of counseling techniques, social work methods and values and psychological
principles to personal improvement, welfare of others and service to society. Promote the
application of Judeo-Christian values in Psychology and Counseling services; adequately
prepare students for service in the various social work entities, particularly those
pertinent to the Jamaican/North American setting.
Southern New Hampshire University New Hampshire
Masters of Science Degree in Psychology Pending
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