1. WILLIS U TILLIS III
willistillis@gmail.com| Linkedin.com/in/willis-u-tillis | 832-574-8136
OBJECTIVE My goal is to obtain a dynamic and challenging opportunity that contributes to the outstanding
success ofthe business via my many years of networking, telecommunications, and IT experience
from various successfulindustries.
SKILLS & ABILITIES Proficient in IT Infrastructure support,network troubleshooting, cabling, Microsoft Office, Adobe,
Microsoft (XP/7/8/8.1/10/server 2008 & 2012) and wireless networking.
EXPERIENCE IT SUPPORT/HELP DESK SUPERVISOR WET N’ WILD SPLASHTOWN
MARCH 2016 TO PRESENT
 Maintained and provided repair support, installation, setup, software&hardware updates on all POS
systems and PC's throughout thefacility.
 Maintained all infrastructurerelated requirements including proper backups, security administration,
and updating virus protection.
 Provided technical assistance and support for incoming inquires and issues related to computer
systems, software, hardware, and Microsoft Office 365.
SERVICE TECHNICIAN NCS-HOUSTON, TX
JULY 2015 TO JANUARY2016
 Installed structured cabling, data cabinets, and fiber optics & security cameras.
 Responsible for VOIP Installation and troubleshooting
 Managed and supervised all cabling projects and communicated directly with all IT personnel and
vendors.
NOC TECHNICIAN INTERNET AMERICA-HOUSTON, TX
SEPTEMBER 2012 TO JUNE 2015
 Maintained and monitored a network of over a 1000 devices
 Programmed and backed up wireless radios and routers throughout the workplace.
 Escalated and assigned tickets appropriateField staff, using in-house ticketing system.
INFRASTRUCTURE FIELD TECHNICIAN SKYBEAM-HOUSTON, TX
DECEMBER 2012 TO SEPTEMBER 2014
 Supervise infrastructure work, upgrades, service, replacements & repairs, and maintain Wireless
infrastructure.
 Worked with VOIP, Cisco routers, WLAN, LAN, Cat5e, Fiber Optics, SpectrumAnalysis, Sugar
DRM ticketing system and other wireless aspects.
 Installed, serviced, and repaired wireless customer equipment. While adhering to all customer and
company questions, concerns, and complaints.
EDUCATION LONESTAR-NORTH HARRIS, HOUSTON, TX
COMPUTER SCIENCE, 2007-2009
Underwenttraining to develop solutions to complexapplications problems and other network
concerns & provided technical guidance for troubleshooting computer systems.
NIMITZ H.S., HOUSTON, TX
H.S. DIPLOMA, 2003- 2007
ACCOMPLISHMENTS  Maintained 97% uptime on all company networks while maintaining network
growth
 Recipient of the 2013 & 2014 Skybeam Safety Award
 Successfully optimize network performance by 83% over course of 4 months

2. PAGE 2