Training in Corporate India is on its way to success. Know more about Training in India in this presentation on Effective HR. Training and development in different sectors like retail-FMCG, Auto-mobile, Telecom and other sectors are discussed. This presentation is an initiative by Welingkar’s Distance Learning Division. For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/SlideShareEffectHR Join us on Facebook: http://www.facebook.com/welearnindia Follow us on Twitter: https://twitter.com/WeLearnIndia Read our latest blog at: http://welearnindia.wordpress.com Subscribe to our Slideshare Channel: http://www.slideshare.net/welingkarDLP

1. Welingkar’s Distance Learning Division
Effective HR
CHAPTER-13
Training in Corporate India
We Learn – A Continuous Learning Forum

2. Objectives
• After completing this chapter, you should be
able to:
– Know more about Training in India

3. Introduction
• After their run-a-way success in the booming BPO
market in India, Indian training companies are
now conquering new territories.
• The most sought after skills today include
leadership development, management
development, basic selling and customer
handling skills.
• Going forward, the demand for trainers will grow.

4. Training and development in retail FMCG sector
• Some of the training
programs that are
given in the
Retail/FMCG sector
are:
– Sales Training
– On-the-Job Training
– Seminars/Workshops
– Customer Relationship
Management
– Online Course
– Group Study
– Computer-Based
Training
– Self-Directed Training

5. Training and development in
Automobile sector
• Areas Covered in
Training Program
– architectural Drafting
Design & CAD Tech
– Automotive Tech
– Computer Network
Engineering
– ASE Master Certified
Auto Training
– Auto body Tech
– Commercial Driver’s
license
–
–
–
–
–
–
–
–
Automotive Technician
HVAC/Refrigeration
Marine Technology
Motorcycle Mechanic
Motorcycle Technician
Motorcycle Technology
Certified Auto Tech
Certified Truck & Diesel
Tech
– Master Auto & Diesel Tech
– Car Mechanic Courses

6. Training and development in
Automobile sector
• Some of the preferred methods of training in the
automobile sector are:
–
–
–
–
Workshop Seminar
E-learning Training
Instructor led class
Computer Based Training (CBT)

7. Training and development in Telecom
sector
• Preferred Training
methods:
–
–
–
–
–
On-the-job training
Brainstorming sessions
Distant learning
Workshop
Short-term interactive
sessions
– Seminar
– Online eLearning
– CBT training program
– Computer Lab Work
– Group study
– Instructor lead class
room training

8. Training in Banking and Insurance
sector
• Some of the areas
covered in the training
program are:
–
–
–
–
–
–
–
Risk Management
Process Training
Product Training
Credit Management
Treasury Management
Forex Management
Interest rates and self
sufficiency
–
–
–
–
–
–
–
–
Liquidity management
Investment Banking
Insurance Broking
Stock Broking
Portfolio Advisory
Soft-skills development
Finance for MFIs
Marketing financial
services

9. Training in Banking and Insurance
sector
• Some of the preferred training and development
methods used in this field are:
–
–
–
–
–
Game-based learning
Coaching
On-the-job (OTJ) Training
Seminars/Workshops
Simulation
Workshops
– Computer-based
training (CBT)

10. Training and development in KPO
sector
• The Training Program on the basis of Hierarchy
Level is
Hierarchy Level
Training Program
Entry Level
1. Project specific training
2. Soft skills training
3. Behavioral issues training
Supervisory
1. Subject specific training
2. Needs based functional tarring
Managerial
1. Project Management
2. Research & Development
3. Quality control

11. Training and development in KPO
sector
• Some of the preferred training methods in KPO
sector are:
–
–
–
–
–
–
–
–
–
Computer Based Training Methods
E-learning
CD-ROM-based
Lectures
Discussions
Media access
Web
Video
Audio

12. Training and development in
Pharmaceutical sector
• The Training Areas are
–
–
–
–
–
–
Brand Protection
Communication Control •
Drug Verification
Supply Chain Visibility
Recall Management
Shrinkage Reductions
Some of the preferred
training methods are:
–
–
–
–
Web based training
Class room training
Workshops
On-the-job training

13. Training and development in
Hospitality sector
• Some of the essentials:
–
–
–
–
Good infrastructure
Trained trainer
Quality of content
Certification of training
course
– Effective training
evaluation
• Training and
development programs
are available for the
following areas:
– Food production
– Food and beverage
service
– Front office
– Housekeeping

14. Training and develop1ent in
IT/Software Development industry
– System Developing
• The specific areas
Programming
where training is given
– Networking
in IT/Software
Development sector: – Application Programming
– Computer
Manufacturing
– EDP/ E- Commerce
– Designing
– Maintenance Service
– Operating
jobs, Computer
operators, Data Entry
– Research and Development
in Peripheral Integration
– Product Quality Control
and Reliability Testing
– Enterprise Resource
Planning (ERP)
– Database Warehousing and
Management

15. Training and develop1ent in
IT/Software Development industry
• Some of the training methods of training are:
–
–
–
–
–
–
–
–
–
–
Computer Based Training
Internet Based Learning
Lectures
Labs
On-the-job (OtT) Training
Distant Learning
E-Books
Mentoring
Coaching
Job Rotation

16. Training and development in BPO
industry
• The various reasons
behind the increasing
training need in the
BPO industry are:
– BPO industry is
expected to generate 6
million jobs by
2015, which is why
training need has
increased more than
ever before.
– High attrition rate in
this sector reason being
unsatisfied
employee, monotonous
work, neglected
talent, inadequate
know-how, etc.
– Coming up of high
profile BPOs.

17. Training and development in BPO
industry
• The specific areas
where training is given
in BPO sector are:
–
–
–
–
–
–
–
–
Customer Care
Technical Support
Payroll Maintenance
Publishing
Sales and Telemarketing
Finance and Accounting
Human Resources
Intellectual Property
–
–
–
–
–
–
–
Research and
Documentation
Administrative Support
Security
Supply Chain
Management (SCM)
Customer Relationship
Management (CRM)
Legal Services
Medical Transcription
Research and Analysis

18. Training and development in BPO
industry
• Training Courses in BPO Sector:
–
–
–
–
–
–
–
–
–
Call Centre Management
Advanced Interpersonal Communication
Business Communication
Accent neutralization
Customer Relationship Management
E-mail Etiquette
Selling over the Phone
Telephone Etiquette
Cross-cultural Training

19. Training and development in BPO
industry
• Some of the preferred
training and
development methods
in BPO Industry are:
– Computer Based
Training Methods
– E-learning
– CD-ROM-based
– Lectures
–
–
–
–
–
–
Discussions
Media access
Web
Video
Audio
Web-based training
sessions
– Intranet-based training
courseware