This document discusses how non-profits can use social media and the web to engage volunteers. It provides statistics on internet and social media usage and notes that platforms like Facebook, Twitter, LinkedIn and YouTube can be used to share information, educate others, network, and advocate. Some challenges of using social media include losing control of conversations and balancing organizational identity with personal identities. The document recommends establishing an identity and interacting with others rather than focusing only on the organization. It provides examples of how non-profits can use various social media platforms and lists resources for non-profit technology.