2. Why do we need objective data?
Human beings possess an inherent lack
of objectivity in analyzing people.
3. Why do we need objective data?
To make good hiring decisions
To effectively develop managers and leaders
To correctly determine the strengths and
weaknesses of our workers
To plan succession and internal selection
To be professional in our Human Resources
Management
5. When we speak of
testing, we refer to the
use of tests and surveys to
get a good snapshot of an
individual’s or group’s
characteristics and
qualities.
What do we mean by “testing”?
9. Specific examples (cont’d.)
Leadership style
Leadership effectiveness
Customer service orientation
Industrial skills and aptitudes
Personality characteristics
Specific work behavior and characteristics
11. Scenario #1:
Founder (age 65) finally passes
the baton to Junior (age 40).
Guess what?
Junior isn’t “ready” — he
is not up to the job, or
doesn’t have what it takes.
12. Solution:
Successor Development
Plan the right experiences early
Assess knowledge, skills, abilities and personality
characteristics (KSAPCs)
Evaluate job fit
Determine course of action
On-the-job training
Formal education
Use of mentors
Potential search for interim or different successor
14. Test them to determine their KSAPCs,
especially leadership style and talent
Consider using a 360° Feedback
assessment to measure perceptions of
leader effectiveness
Train and develop leadership skills based
on results
Solution:
Assess & develop leadership skills
15. Scenario #3:
Successful business is
stagnating, in part
because loyal, long-term
employees may not be
prepared to “take it to
the next level.”
16. Solution:
Determine next level: Where are you going?
Determine how jobs will change.
Assess employees.
Compare KSAPCs to “job of
the future.”
Determine training and
development needs,
person/job match, and
possible reorganization.
17. Scenario #4:
You’re having trouble hiring
good help.
You’ve dabbled in some
testing but it hasn’t made
your problems go away.
18. Engage in a job description process.
Specify what qualities are needed
in successful applicants.
Seek valid ways to assess those
qualities.
Use multiple methods to help evaluate
candidate/job match (tests are one tool).
If unsure about legal parameters and test usage,
seek consultation.
Solution:
Assess Applicants During Selection Process
19. Scenario #5:
You’d like to use testing,
but you are wary of legal
issues and don’t know
what level of performance
to use as a standard.
20. Solution:
Explore your testing options.
Find out how you might ensure valid use of tests. For
example:
Use of profile studies to validate tests
Informed use of well-validated tests
Understand basics of discrimination
Keep records of impact
Use tests appropriately
21. Check out the rest of this series here:
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