A presentation by Jaco Cromhout (Head: Specialised Solution Sales) at the Transport Forum SIG 2 June 2016 hosted by George Municipality. The theme for the event was: "Smart City" and the topic of the presentation was: "Smart City Platform for 21st Century Service Delivery"

1. MYCITY
MOBILE, INFORMED AND EMPOWERED
 80% of citizens would like to monitor their water and electricity
usage on a regular basis
 Mobile applications empower citizen to participate
 Information on the move and at the project site
 Citizens can identify more with activities in the city
Citizens play a direct role in transforming CITIES,
wherever they are: Zero Distance!

2. SMART CITY DEFINITION & DOMAINS
Smart City Definition Frost & Sullivan Smart City Domains
• Urban ecosystem
• Based on future information,
communication, technology and
pervasive networks
• Addressing specific demands from its
citizens and industries
• Enhances sustainable quality of life
• Attractive to citizens and industries
Slide 2

3.  Smart Energy
Services
 Mobile Enterprise
Services
 Hosting Services
 Public Sector
Solutions
 Mobile Apps
MY CITY – THE KEY MESSAGES
PORTFOLIO
 Integration of mobile
devices for citizen
involvement (push
notifications, votes,
comments, etc.)
 Augmented reality,
cloud solutions and
mobile apps
 Software to support
processes
 Software to analyze
citizens’ wishes
(businessintelligence)
ICT
SOLUTIONS
 Digitization and
mobilization of analog
processes …
 Mobilization of
procedures and
participation
processes are
becoming relevant
topics in
e-government
 Development of
the general ICT
infrastructure
 Outdated
management systems
IT
PAIN
POINTS
 Lack of citizen
involvement in
services areas
 Citizens do not
identify with urban
planning processes
 Limited ability
for residents to voice
their concerns and
opinions
 Protests by
dissatisfied citizens
BUSINESS
PAIN
POINTS
 Urbanization and the
always-on society
 A rise in the number of
e-government services
 Citizens increasingly
demand more relevant
“city” information
 Open government
structures
 Citizens want to
participate in city
activities
MARKET-
TRENDS

4. ICT THAT WORKS
ACHIEVING SMART CITY EXELLENCE THROUGH ICT
 Every Town or City has its individual initial ICT profile
 Using this profile as a starting point, the Towns and Cities had to develop project ideas which resulted in an improved
target profile (improved quality of life and location)
 i.e., the project ideas are developed in the Towns and Cities
Benefits
Education
Traffic
Logistics
Health
Security
Administration
Business
Consumer
Education
Traffic
Logistics
Health
Security
Administration
Business
Consumer
Improvement in quality of life
and location through ICT
Initial ICT profile of the
Town or City
Target ICT profile of
Cities for the future
Slide 5

5. Smart City Platform
Healthcare
ICT THAT WORKS
Cloud Computing
Local Government
Big Data
Healthcare
Solutions
TransportUtilities Public Safety Education Environment
Transport
Solutions
Digital Security
Mobility
Solutions
Energy & Water
Solutions
Communications
ICT THAT WORKS
BUILDING AN EFFECTIVE SMART CITY ECO SYSTEM
Slide 4

6. T-SYSTEMS SMART CITY PLATFORM
MODULAR AND SCALABLE PLATFORM
Integrated Smart City Platform for various Service Areas and
Applications:
 Technical Meshing
 Common Web/Mobile Portal
 Data Provisioning (Open-Data)
Key Areas:
 City information
 Connected Commerce
 Smart Mobility
Smart Energy &
Environment
Smart
Mobility
Smart
Economy
Smart Government
Smart
Living
Smart
Health
Smart
Learning
Slide 6

7. TOPIC SELECTION
FLEXIBLE INTEGRATION OPTIONS FOR EXTENSIONS
Smart Energy &
Environment
Smart
Mobility
Smart
Economy
Smart
Government
Smart
Living
Smart
Health
Smart
Learning
Tourism
Security
Culture
Communication
Sport
Shopping
Energy
Waste
Water
Argriculture
Street Lights
buildings
Traffic Steering
Logistic
Community
shield
Parking space
Traffic
Information
clinics
Telemedicine
Hospital
Prevention
Administrative
Litigation
Citizen
participation
training
Educational
institutions
Colleges &
universities
Private learning
Industrie 4.0
services
trade
Smart City platform
solutions
Citizen
information
Smart Mobility
Slide 7

8. Information from Project, Services,
Plans and Models
THE FLOW OF INFORMATION FOR CITIZENS IS A ONE-WAY
PROCESS WITH LIMITED ACTIVE INVOLVEMENT OF RESIDENTS
IN CITY SERVICE AREAS
The Current Situation
 Citizens protest because large-scale publically funded projects often
exceed the budget and timeframe
 Citizen participation is an after-thought instead of an integral part of the
project from the start
 Citizens would like to be more involved in the service improvement
projects
 Citizens are unhappy about the lack of transparency in key service areas
and would like to play an active role in shaping their towns and cities
Digital Media is not
sufficiently deployed, e.g.
in improvement projects
Citizens have limited
involvement in key service
areas…
The information communicated
does not go beyond what is legally
required
High costs caused
by citizen protests

9. CONNECTED CONSUMER
CITIZEN PARTICIPATION
Augmented Reality
for mobile, interactive services…
Citizen Satisfaction
improves talks to dialog with
authorities and local government
representativesAccelerated Processes through
digitization and collaborative of
service areas
Issues, Opinions, Votes and
Comments…
Wi-Fi hotspot
Contributing
Ideas..
City Information and alternative options
available to citizens …
Augmented reality
makes key areas
interactive via mobile
Push
notifications to
inform people
ICT as an Enabler…
of citizen participation
ZERO DISTANCE
Information – Customers – Employees
The smart city
is gradually becoming a
Reality…
Greater legitimation through
citizen participation and targeted
spending of public money

10. THE TECHNOLOGY
SUPPORT &
ENABLING
SERVICES
DYNAMIC NET-CENTRIC
SOURCING
COLLABORATION MOBILEENTERPRISE SECURITY&
GOVERNANCE
SUSTAINABILITY
&CORPORATE
RESPONSIBILITY
CROSS INDUSTRY BUSINESS SOLUTIONS
DATA CENTER SERVICES CONNECTIVITY SERVICES END USER SERVICES
APPLICATIONOPERATIONS
INDUSTRY BUSINESS SOLUTIONS
APPLICATIONSERVICES
 Software Development
 Implementation
 Release
change/upgrade
 Optimization
 Testing
INFRASTRUCTURE &
NETWORK SERVICES
 Solution Design
 Installation &
Configuration
 Consolidation &
Migration
 Operation support
 Managed Services
 Outsourcing
CONSULTING
 Infrastructure Consulting
 ICT Strategy
 Business Process
 DETECON Consulting
INNOVATIONS
 Open Innovation Projects
 Innovation Coaching
 Innovation Center
München
AUTO/MI TRANSPORT PUBLIC UTILITIES HEALTH TELCO INSURANCE BANKING RETAIL
IN = Intelligent Networks = Cloud-based Service
T-SYSTEMS PORTFOLIO
ServiceDesk &
Onsite
Services
ICT Security
Services
Application
Performance
Management
Enterprise
Solutions
Application
Management,
Mod. & Testing
Services
Web, Social &
MobilityEnabling
Services
Cloud
Readiness&
Management
Solutions
Public Sector
Solutions
Utilities /
IN Energy
Solutions
Travel, Transport
& Logistic
Solutions
Health/INHealth
Solutions
Mainframe
Services
Hosting
Services
Access &
Voice Services
InhouseServicesVirtualPrivate
Networks
Mobile
Enterprise
Services
Managed
Workplace
Services
Unified
Communi-
cation &
Collaboration
Application
Operationsfor
SAP® Solutions
Corporate
Video
Application
Operationsfor
otherSolutions
Archiving &
Content
Management
Services
De-Mail
Manufacturing/A
utomotive
Solutions / IN
ConnectedCar
 Delivery of the augmented reality cloud
 App for mobile devices
 Software support for planning at local government agencies
 Infrastructure components
 Analytics software for local government agencies (BI)
Public Sector
Solutions
Mobile
Enterprise
Services
Application
Operations for
other Solutions
App on citizen’s Mobile Device
1
2
Local
government
Analysis
Opinions
Requests for information
Voting behavior/trends
Citizen needs
e.g. organized by district
Software support for
Service Improvement
Areas
Analysis Applications
(business intelligence)
Opinions,Votes
Information via text message
(push) at the ServiceArea
ServiceRequest
ServiceFeedback
Suggestions for the ServiceImprovement
Cloud
Services

11. Thank You