We conduct two days ITIL®-F training
Our trainers are highly experienced and qualified.
We provide study material, multiple mock test, lots of tips and techniques to pass the exam.
ITIL® Exam will be conducted at the end of the second day at the training venue.
2. Company Introduction
Trainings24x7 is accredited ITIL® training organization
and has trained 100s of IT professionals to pass their
ITIL foundation exam in the first attempt.
Trainings24x7 was formed to promote education with
the help of cutting edge technologies among students
and professionals by the medium of advanced
training, workshops, and seminars. Trainings24x7 has
formed a strong steam of competent trainers and
adopted a unique practical oriented training
methodology which makes Trainings24x7 a well
renowned place to learn.
http://trainings24x7.com
301, F-16, Preet Vihar, New Delhi -92
Ph: 011 4280-1314
3. Why Trainings24x7?
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•
•
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Accredited ITIL® training organization
Quality training at affordable price
Guaranteed lowest price in the industry
Trainers from top MNCs with years of
experience
• Good training infrastructure
http://trainings24x7.com
301, F-16, Preet Vihar, New Delhi -92
Ph: 011 4280-1314
4. What is ITIL
• ITIL® is a non-proprietary approach for managing IT
services, developed in the 1980s by the Office of
Government Commerce (OGC) in the United
Kingdom. ITIL® stands for Information Technology
Infrastructure Library. ITIL® is the most widely
adopted framework for IT Service Management in
the world. ITIL® Foundation certification will help
professionals to know more about IT Service
Management.
http://trainings24x7.com
301, F-16, Preet Vihar, New Delhi -92
Ph: 011 4280-1314
5. ITIL® 2011 Foundation Syllabus
• Service Strategy- Business relationship management is now covered as a
process, separate descriptions of business strategy and IT strategy
• Service Design- Design Coordination has been added to clarify the flow of
activity in the Service Design Lifecycle stage, Service Catalogue language
has been revised
• Service Transition- evaluation process has been renamed 'change
evaluation'; Configuration management system (CMS) and service
knowledge management system (SKMS) have been clarified, one more
process added which is for "Transition, Planning and Support"
• Service Operation- Incident Matching", "Request Fulfillment" process flow
and "Problem Investigation and Analysis" concept has been added
• Continual Service Improvement- CSI model has been re-named the CSI
approach, the seven-step improvement process – and its relationship with
the Deming 'Plan-Do-Check-Act' and knowledge management – has been
clarified
6. Why ITIL Training
• As ITIL® is the most widely adopted
framework for IT Service Management in the
world therefore ITIL® certified professionals
will help companies to be more organized and
efficient thus saving overall cost in managing
services.
http://trainings24x7.com
301, F-16, Preet Vihar, New Delhi -92
Ph: 011 4280-1314
7. ITIL Training by Trainings24x7
• We conduct two days ITIL®-F training in v good
ambiance.
• Our trainers are highly experienced and qualified
and most of them are from the top MNCs.
• While training we provide study
material, multiple mock test, lots of tips and
techniques to pass the exam.
• ITIL® Exam will be conducted at the end of the
second day at the training venue.
http://trainings24x7.com
301, F-16, Preet Vihar, New Delhi -92
Ph: 011 4280-1314
10. Quotation
A CEO was asked, "What happens if you train
your people and they leave and go
somewhere else?"
His reply was, "What happens if you don't train
them and they stay?"
http://trainings24x7.com
301, F-16, Preet Vihar, New Delhi -92
Ph: 011 4280-1314