1. Helping IT Asset Management
Service Providers Work Smarter in
a Complex World
Mukesh Sethi
IBM Software
Optimizing the World’s Infrastructure
[9th July 2010 Mumbai]
© 2010 IBM Corporation

2. Customer Asset Management Challenges
Improve Total Cost of Ownership by
continuously reducing IT assets costs
throughout their lifecycle
Enhance operational efficiency, service levels
and customer satisfaction by aligning IT with the
business
Manage and maintain multiple, siloed asset
management systems, while addressing asset
convergence
Maintain visibility and control over service and
operational assets and their impact on the
business
Mitigate license and regulatory compliance risk;
reduce associated cost
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3. Every Business Needs IT Asset
Management
“Enterprises that begin
an IT asset management
program experience up
to a 30% reduction in
costs the first year... and
continue savings of 5-
10% for the next 5
years” – Gartner
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4. A comprehensive, integrated asset management infrastructure
Greater efficiency, visibility and control through data sharing and process
optimization across the enterprise…
Financial Managers can Contract Managers can see
IT Managers can see how to streamline
see the entire inventory and asset related contracts; negotiate
inventory and resources across the
analyze return on assets for vendor T&Cs and monitor
organization
Software Asset financial reporting supplier performance
Managers can see Maintenance Managers
how to optimize can see job plans
licensing to avoid Risk Managers can see
asset detail to ensure enabled by availability of
over/under-purchasing information to increase
and mitigate regulatory compliance
and mitigate risk asset capacity
compliance risk
Facilities Managers
Hardware Asset can see assets in the
Managers can see Data Center to optimize
lease and maintenance power consumption and
status and when to plan reduce unplanned
for upgrades Purchasing Managers can outages
see costs and orders
Service Desk Technicians can see enterprise-wide for price Operations Managers can
asset data to streamline service comparisons, discounting, see asset conditions in
request handling and expedite standardization and order sufficient detail to improve
incident & problem resolution tracking asset utilization & performance
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5. Service Management – Applications and Processes
Service
Client Self Help Request
Incident & problem
Service Catalog Management
Service Level
Collaboration Management
Process and
Workflow Mgmt Reporting
Integrated
Service
Management Asset
Release
Management Management
Configuration Contract
Management Management
Software
Procurement
Provisioning
Workforce
Management
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6. Unified solution for Asset and Service Management
Grows easily with client needs for faster time to value
Integrated Solution
An Integrated set of solutions represent Tivoli Asset Management for IT
Asset IT and
the full management of data, processes,
License With License Management
Discovery Non-IT
tooling and people
Management For Asset
IT Assets Management
Common Data Model Tivoli Service Maximo Asset
The core solutions share a common data Management
Request Manager
subsystem for simple data sharing
Tivoli Process Automation Engine
Tivoli Change and
Processes that Work Together Tivoli Provisioning
Configuration Common Data Model Manager
The core solutions share a process Management Database
workflow automation engine
No Rip and Replace Service
Leverage existing investments in IBM Change
Request Provisioning
and 3rd party IT management tools Management process automation engine
Tivoli’s
Management
Lower Cost of Ownership
Lower infrastructure and training costs,
simple upgrade model Tivoli Asset Discovery Tivoli Asset Discovery
for Distributed for z/OS
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7. Unified solution for Asset and Service Management
Grows easily with client needs for faster time to value
Custom Workflows Common Reporting
Easy-to-use Workflow Builder Common Reporting provides
leveraging a shared engine, configurable dashboards, out-of
includes Application the box enterprise reports, ad
Designer, Database hoc reports, KPIs and
Configuration, Escalations, spreadsheets.
Notifications, and Email
Listener
Compatibility Integration Framework
Seamless and independent
migration of individual Seamless integration of ITIL-based
products; included utility frameworks, including support for
makes upgrades easy – Web Services, JMS, HTTP(S),
without configuration re-writes Database Files (XML or Flat), LDAP,
Launch in Context, Event or
Global Deployment Batch/Bulk Processing, Email and
Truly global solution, supporting Workflow connectivity
multiple languages &
currencies.
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8. Tivoli Asset Management for IT Portfolio
• Tivoli Asset Management for IT
– Full Asset Lifecycle Management support for Hardware and Software License Management
– Identifies under or over utilized software to reduce costs due to over-purchasing and to reduce risk
to under-purchasing
• Tivoli Asset Discovery for Distributed
– Provides discovery and identification services for distributed platforms and virtual environments
– Monitors software usage and trends
– Provides reporting for inventory and usage Tivoli Asset Management for IT
• Tivoli Asset Discovery for z/OS Tivoli Asset Tivoli Asset
Discovery for Discovery for
– Provides discovery and identification services for the z/OS platform Distributed z/OS
– Monitors software usage and trends IBM License
– Provides reporting for inventory and usage Metric Tool
• IBM License Metric Tool
– No fee utility, mandatory for PVU Sub Capacity, optional for PVU full capacity
– Helps maintain an up-to-date inventory of deployed PVU-based software and measures the
maximum processor core capacity in PVUs available to this deployed software
• Software Knowledge Base Tool
– A collection of information about software products, their components, dependencies between them
and the means to discover them
– Shared component that is used by all related IBM products
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9. Tivoli Asset Management for IT - Capabilities
IT Asset Management Lifecycle
Acquire
IBM’s IT Asset Management product Negotiate agreements
portfolio helps organizations efficiently to maximize value
and effectively manage their IT asset
lifecycle • Payment approvals
• Creation of assets
Plan via procurement,
inventory or vendor
Align IT to • Technology refresh data
corporate strategy • Lease & contract
termination
• Asset reuse • Asset
assignment Deploy
• Asset tracking
• Notification of Processes to ensure
asset receipt to standardize
end user committed ROI
Reconcile • Utilize Tivoli
Service Desk
• Asset recovery
and cleansing
• Lease end notification
Retire • Asset replacement
•
•
Closure of IMAC
Asset reconciliation
initiation
Provide for orderly • Manage costs
disposition of assets: • Utilize Tivoli Manage
Change Manager
disposed, auctioned, Implement support
donated and infrastructure and process to
employee purchase enhance productivity and
satisfaction
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10. Tivoli Asset Management for IT - Capabilities
Contract Management Procurement
• Contract Terms & Conditions • Procure based on standards
• Notifications • Create and route purchase orders
• Software Contracts • Use catalogs
• Integrate with ERP systems
Financial Management
• Purchase/Lease Cost Tracking
• Work/Service Cost Tracking License Management
• Full Lifecycle support
• Multiple License types supported
IT Asset • Audit Ready Reports
Management
Asset Management
• Software Asset Management
• Hardware Asset tracking
• Installs, moves, adds, changes Work Management
• Reconciliation/Audit • Work planning and scheduling
• Extend beyond IT • Skills, labor, and inventory management
(data center facilities, power, etc.) • Service plans and cost management
Service Management Easy Configuration
• Support service desk with asset • UI, dashboards, KPIs, reports
configuration data • Process workflows with alerts &
escalations
• New applications
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11. Tivoli Asset Management for IT – Capabilities
Enterprise TAMIT Application Discovery
Applications (IT Asset Lifecycle + full SAM) Services
SMS Altiris
IBM Tivoli Integration Composer
Procurement
Contracts Rules Based
Reconciliation Centennial TCM
Human Authorized Deployed
Resources TPM TNM
Assets Reporting and
Assets
Finance Analysis
TADd TADz
Other Sources
These tables are part of common database TADDM
shared with TSRM, CCMDB and TPM
Authorized Asset Out of the Box Reconciliation
• Authorized assets is the inventory of record • Linkage based on unique attribute(s), like serial
number
• The Assets are populated via the procurement process
and other business processes • Identification of ‘authorized’ Assets missing in
Deployed Asset Inventory
• Authorized assets may or may not be deployed and are
central to managing purchases, leases, warrantees, • Identification of Deployed Assets missing in
service agreements, stockrooms and more. ‘authorized’ Asset Inventory
• Attributes include: asset, software licenses, location, • Comparison of attributes/specifications
features, assigned to, condition monitoring, etc
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12. Business Model for Service Providers
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13. Employee Onboarding Scenario Overview
Description: Service Management Products:
Our Approach is to provide you a Integrated solution  IBM Tivoli Service Request Manager
to manage your Employee Identities as well as  IBM Tivoli Asset Manager for IT
Assets. This would help you to use a Service Catalog  IBM Tivoli Identity Manager
providing a set of centralized standard services.
Efficient and speedy employee onboarding is shown
through automated provisioning and management of
various types of assets.
The services can include
- Automated user provisioning
(user-id, access to common work environment, …)
- IT asset assignment
(HW, SW, …)
- Use of user self-services
(PW reset, new access request, …)
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14. Employee On boarding Steps
Create
HR Record
HR Employee
Create Requests
• User ID Notify
• HW & SW Employee
People Manager • Asset
End User Offering
Change
Password
End User
Manage
HW and
SW Request
Asset Controller
Manage
Asset
Request
Facility Manager
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15. Service Catalog
Benefits:
Service Catalog:
 Service Catalog contains  Ease of use allows end user
offerings for identity, to request services
hardware and software
services  Role based offering
 Different types of services  Standardized offerings
reduce maintenance and
 Start of service fullfillment operation costs
process
 Faster and enhanced
service delivery
 Re-use of provisioning and
service processes
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16. Employee Onboarding - IT Asset Mangement
 IT Asset planning
 Item availability Benefits:
 IT Asset procurement – A comprehensive, integrated asset
 IT Asset deployment management
– Reduced operational costs
– Improved decision making across
asset lifecycle
– Better alignment of IT with business
requirements
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17. Thank you
Mukesh Sethi
9873084374
muksethi@in.ibm.com
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