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Importance of stakeholder dialogue in building sustainable CSR strategies

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Telstra Global
Telstra Global

AllianceBoots recognizes the importance of stakeholder dialogue in developing successful and sustainable CSR strategies. They use a "Wheel of Fortune" process that involves ongoing dialogue with stakeholders from various groups to ensure their CSR activities remain relevant. This includes discussions with NGOs, media, academics, government, investors and employees. AllianceBoots has also taken several practical steps to reduce their environmental impact, such as decreasing air freight and packaging to cut costs and emissions.

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Why is CSR integral to our business? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What does ‘Embedding CSR’ mean? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How we have embedded CSR into our daily working practises … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Alliance Boots process for managing CSR: “The Wheel of Fortune” Stakeholder dialogue academics media non governmental organisations shareholders government socially responsible investment employees suppliers customers
NGO scrutiny as high as ever
Positive two-way dialogue with all Government departments and political parties David Cameron – ‘Change one thing’
The four CSR activity areas
21 strands of CSR activity
CSR management process
The “Wheel of Fortune”
Businesses have obvious incentives to act of their own accord ,[object Object],[object Object],[object Object],[object Object],[object Object]
Practical steps that Alliance Boots is taking 1. Air freight ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Practical steps that Alliance Boots is taking 2. Christmas packaging ,[object Object],[object Object],[object Object],[object Object]
Practical steps that Alliance Boots is taking 3. A transport example from Boots UK in 2007 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Practical steps that Alliance Boots is taking 4. Waste and Recycling at Boots UK ,[object Object],[object Object],[object Object],[object Object],[object Object]
Practical steps that Alliance Boots is taking 5. Using carbon emissions from our Energy Centre to grow algae as replacement product ingredients ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Boots UK sustainable product journey

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