Social Customer Service eBook Chapter 2

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Here’s the second in a series of seven steps to Social Customer Service success. We’ll post a new chapter every Tuesday morning through Aug. 6. In this week’s chapter, we recall the old days of customer service and how social business is changing the customer experience. How has your organization taken steps to improve your customers' experience? Learn more in chapter 3 >>> http://www.slideshare.net/Telligent/social-customerservicee-bookbytelligentchapter3live

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© 2013 Telligent Systems, Inc. All rights reserved.
social
customer
service
Customer
Communities
in 7 Steps

2
© 2013 Telligent Systems, Inc. All rights reserved.
part IItraditional
channels

4
© 2013 Telligent Systems, Inc. All rights reserved.
Come back next Tuesday for
Part III “Social Customer
Service in a Nutshell.”
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