The document discusses network visualization and analysis (NVA) and its benefits for organizations. NVA uses surveys and statistical analysis to map out informal social networks and identify influential individuals within them. This helps organizations better understand information flow and relationships. The document outlines the NVA process and provides an example of an organization that used NVA to identify leaders, find ways to improve communication across locations, and inform leadership development programs.

1. Presented by Peter A.C. Smith President TLAINC Canadian Society for Training & Development National Symposium , Calgary, CANADA T H E L E A D E R S H I P A L L I A N C E I N C. Network Visualization and Analysis An Overview

2. Globalization and the rise of knowledge-intensive work have made informal social networks central to successful innovation, operational excellence, and the sustained growth necessary to ensure long-term viability. Consequently, in order to prosper, organizations must generate the highest possible value from these hidden assets by (a) opening them up to better management, and (b) maximizing leverage of their capabilities. THE OPPORTUNITY

3. THE MECHANISM Operational Excellence & Innovation Cycle Operational Excellence & Innovation Learning contribute new knowledge place information in context Social “ Trust” Networks Organizational Knowledge Knowledgebase

4. THE MECHANISM Network Diffusion: Operational Excellence & Innovation ORDER OF DIFFUSION & ADOPTION 10 20 30 0 25 15 5 35 % ADOPTERS INITIATORS TRUSTED OPINION LEADERS EARLY MAJORITY PRAGMATISTS LATE MAJORITY STATUS QUO FOLLOWERS TRADITIONALS

7. NVA has many applications NETWORK VISUALISATION & ANALYSIS (NVA) SUCCESION PLANNING LEADERSHIP INNOVATION RIGHTSIZING MERGERS COMMUNITIES OF PRACTICE KNOWLEDGE EXPERTS REPLACEMENT PLANNING COMMUNICATIONS CHANNELS INFLUENTIAL PLAYERS CHANGE MANAGEMENT SOCIAL CAPITAL CONTINUITY PLANNING KNOWLEDGE MANAGEMENT YELLOW PAGE LOCATORS SMALL WORLDS

10. INTERNET-BASED “PICK LIST” Example – To Identify Content Experts

11. INTERPRETATION OF RESULTS - STEP 1 Example – To Identify Content Experts Networked individuals

12. INTERPRETATION OF RESULTS - STEP 2 Example – To Identify Content Experts Content expert

13. FURTHER INTERPRETATION OF RESULTS IF REQUIRED - STEP 3 Example – To Identify Other Individuals of Interest Central hub Content expert Boundary spanner Peripheral individual Isolated cluster

14. Actual Case: NVA

19. Case: NVA … Application Description As noted at the beginning of this presentation, globalization and the rise of knowledge-intensive work have made informal social networks central to successful innovation, operational excellence, and the sustained growth necessary to ensure long-term organizational viability. This case study has exemplified an organization that is prospering by generating the highest possible value from its hidden assets by using NVA to (a) open them up to better management, and (b) maximize leverage of their capabilities.

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