Workshop notes from workshop delivered at 2011 Planning By and With the People Conference, December 2011

2. •
•
•
•
•
•

4. •
•
•
•
•
•
•
•
•

5. •

7. •
•
•
•
•
•

8. •

9. People Needs
Who are you Serving? Where are they?
What Drives them to Engage with you?
Local Local
Residents Employees Residents Employees
Businesses Business
Mission Vision
Why We Exist Strategic Goals Core Values
Financial Sustainability
Improved Customer Service – more support at no
Lower Costs More Efficient Processes
additional cost
How We do It
Communicate
Listening
Make (Services delivered)
Talking (Informing)
Supporting
Supporting Activities Energising/engaging
Building Blocks
People (internal) Standards & 9
Data and Policies Technology Finance
Leadership Social Media Policy (Tools) (Budget)
Culture
Information Response Guide
Skills +Training Risk Mgmt

10. •
–
–
–
–
–

11. •

12. •