presentation which explains the Senority Services and value proposition

1. Senority is a multidisciplinary network of experienced Service Excellence experts. Introduction Senority : Quick scan Integration Implementation Process improvement Interim Management Training Coaching Deal support

2. What we do..... 13-4-2010 2 Increase Win-rate Enable informed strategic decisions Optimise yield of contracted value Maximise client retention and reference

3. Strategy Excellence We help you set up and execute your sales plan by: Combining your market knowledge with that of our seasoned partners and associates Create pipeline of targeted-logo’s Setup qualification, prioritisation and budgeting processes Leverage proven processes and tools Portfolio management Definition of value propositions Costing Risk management Deal templates Account Growth planning 13-4-2010 3 Our Strategy Excellence services are focussed on improving the sales performance within your company.

4. Sales Excellence Benefits of Senority: Our multidisciplinary team is experienced in all aspects of outsourcing both as client and supplier; Experienced in financial services market; We can be your flexible sales force and pursuit team at variable cost; Proven track record with deals in more than 57 countries and total contract value up to 1.3B$; Use of predefined process steps to increase win probability, competitive differentiation, price to win, and deal quality; 13-4-2010 4 Having a clearly defined sales and closing plan enables (y)our sales teams to sell profitable business with a high win probability and low delivery risk. Increased Win Rate, Reduce Cost of Sales and Reliable forecasts

6. Increase references (Promoters)

7. Transparent Client relationship

8. More revenue with existing clients

9. Decrease operational cost

10. Improved collaboration between commercial and delivery

11. Culture change: maximised focus on the client

12. Reliable revenue predictions

13. De-risked backlog

14. Trusted relationNEUTRAL promising PRO-BLEM NEUTRAL PROBLEM Optimise yield of Contracted Value 5 13-4-2010

15. Customer Excellence 13-4-2010 6 Senority helps you to install a Client driven continuous improvement process and Tool (Evaluetor©), this will bring insight and visibility on the quality of your services and the perception thereof. Now delivery can be tuned to achieve optimal Customer Satisfaction. Use of Evaluetor© will enable: Shared Dash-boarding Internal perception recording Client interviewing Structured improvements Active governance Contract management Key Perforce Indicator and Relationship monitoring Maximise Client Retention and Reference 6

16. Integrated Management Support Portal Evaluetorrelates the understanding of the business intentions as discussed during procurement and negotiations to the actual performance during delivery and the perception thereof. 13-4-2010 7 Delivery (SLA) Performance Contract Compliance Relationship Status Improvement Management Sustainable Service Excellence

17. Introducing the Evaluetor concept Delivery (SLA) Performance Service Performance Indicators Contract Event Action Log Contract Compliance Relationship Status Contract Performance Indicators Key Performance Indicators Improvement Status Indicator Improvement Management 8 13-4-2010

18. e.g. Contract Compliance Understandings Consequences Requirements Actions..... During Negotiations Clauses Alerts Definitions Actions contract contract contract contract contract contract contract contract Contract Performance Indicators Contract Event Action Log Dollar Rate = 1,26 Contract Conditions Schedules Contract document, essence now captured in Evaluetor database e.g. If Dollar > 1,25 Then..... Automatically generates list of related contract and recommendation as defined in contract Messages will be delivered to the people responsible for the respective contracts 9 13-4-2010

19. In Summary Benefits: Integrated relationship management approach Ability to pro-actively manage contract conditions and risks Automatic prompts contract conditions Continuous improvement based on actual issues and observations Dedicated focus on “go-to-green” improvement actions High level overview of all contract- and relationship statuses with ability to drill down to actual underlying issues Full transparency of day-to-day status of strategic customer relationships Customer/revenue driven improvement focus Clear roles, responsibilities and ownership for relationship responsibilities Intercompany communication vehicle Business value Increase yield of contracted value by 5-10% Improve customer satisfaction by 15% Reduce operational cost by 5 % Increase renewal rate and reference(ORI) with 20% 13-4-2010 10

20. WhySenority 13-4-2010 11

21. Contact Steven VisserManaging Partner - SenorityBoompjes 6803011 XZ Rotterdam The NetherlandsTel: +31 (0) 10 217 0118Fax: +31 (0) 10 213 0133Mobile: +31 (0) 631003495Steven.Visser@senority.nlwww.Senority.nl 13-4-2010 12