An increasing number of workers don’t need to travel to work as work is travelling to them. Given advances in communication and collaboration technologies the population of information workers (according to Forrester Research, August, 2012) will grow from 600 million in 2012 to 865 million in 2016. This presentation examines the skills and behaviours that are emerging as a result of increasingly digital workplaces and working relationships. To find out more about how you can develop your workforce to thrive in this environment, contact us: enquiries@tmaworld.com

1. The Rise of the
Information
Worker
Terence Brake
TMA World │ Head of Learning and Innovation

2. The Rise of the Information Worker
An increasing number of workers don’t need
to travel to work as work is travelling to
them.
Given advances in communication and
collaboration technologies the population
of information workers (according to
Forrester Research, August, 2012) will grow
from 600m in 2012 to 865m in 2016.

3. The Rise of the Information Worker
Not all of these information workers will
work outside a company office, but an
increasing number are.

4. The Rise of the Information Worker
According to a Reuters poll (January, 2012),
about 1 in 5 workers around the globe,
particularly in the Middle East, Latin America
and Asia telecommute frequently and nearly
10% work from home every day.

5. The Rise of the Information Worker
More than half of the workers in India work
from home, 34% in Indonesia and 30% in
Mexico. In the poll, 65% of the workers
also said that working from home also
made them more productive.

6. The Rise of the Information Worker
According to Forrester (June, 2012), 66%
of information workers in North America
“ They [Generation Y]
have grown up with the
means to connect with
their peers anytime
and Europe already work remotely
anywhere, and they
some of the time. expect to be able to work
this way too. Young
‘knowledge workers’ are
as likely to want to work
while munching a
sandwich over their laptop
in a wireless-enabled café
as behind a desk in a
traditional office.
Alison Maitland & Peter Thomson,
”
Future Work: How Businesses can adapt and thrive in
the new world of work. NY: Palgrave Macmillan, 2011.

7. The Rise of the Information Worker
There is also a new generation coming into
the workforce that doesn’t remember a time
without the work flexibility provided by
the Internet.

8. The Rise of the Information Worker
With the rise of the information
worker, the once clear demarcation
between personal and company
technologies is becoming fuzzy.

9. The Rise of the Information Worker
Again according to Forrester Research
(2012), information workers are erasing
the boundary between enterprise and
consumer technologies…

10. The Rise of the Information Worker
Fifty two percent of information workers
use three or more devices for work,
including personal ones and they mix work
and personal tasks and content on 61% of
their devices.

11. The Rise of the Information Worker
As the new generation gains more influence,
technologies that were once considered
breakthrough (e.g. e-mail) will be giving
way to the far richer capabilities of different
social media, that use web and mobile-
based technologies for interactive
communication.

12. The Rise of the Information Worker
Where, when and how work gets done is
changing rapidly. This raises “ Can our
management
the
practices keep pace
question…
with the new world
”
of work?

13. The Rise of the Information Worker
To learn more about how we can help your organization,
please contact us at
enquiries@tmaworld.com
or visit
http://www.tmaworld.com/training-solutions/