This white paper discusses how human capital (i.e. a company's employees) can serve as a "force multiplier" for other elements of an organization like processes and technology. It argues that people should be considered the most important element of the "people, process, technology" framework that is commonly used. When employees are properly recruited, trained, engaged and supported by sound processes and enabling technology, they can amplify returns on investments in those other areas. The paper provides various examples and research findings that show the financial and operational benefits that companies gain when they make human capital development a top priority.