Suche senden
Hochladen
اداره و مدیریت
•
1 gefällt mir
•
1,973 views
Naim Khalid
Folgen
management and administration terms for government tests
Weniger lesen
Mehr lesen
Business
Melden
Teilen
Melden
Teilen
1 von 15
Jetzt herunterladen
Downloaden Sie, um offline zu lesen
Empfohlen
Web Engineering Lecture2
Web Engineering Lecture2
Muhammad Tahir Mehmood
20181110 wound healing richard bodor_venous ulcers
20181110 wound healing richard bodor_venous ulcers
SDGWEP
Unit 1
Unit 1
Baskarkncet
Networking- OSI Layer Protocol Functions
Networking- OSI Layer Protocol Functions
Gayathri Kesavan
Principles of virtualization
Principles of virtualization
Rubal Sagwal
What is Virtualization
What is Virtualization
Dhrupesh Kotadiya
Server virtualization
Server virtualization
ofsorganizer
Multivector and multiprocessor
Multivector and multiprocessor
Kishan Panara
Empfohlen
Web Engineering Lecture2
Web Engineering Lecture2
Muhammad Tahir Mehmood
20181110 wound healing richard bodor_venous ulcers
20181110 wound healing richard bodor_venous ulcers
SDGWEP
Unit 1
Unit 1
Baskarkncet
Networking- OSI Layer Protocol Functions
Networking- OSI Layer Protocol Functions
Gayathri Kesavan
Principles of virtualization
Principles of virtualization
Rubal Sagwal
What is Virtualization
What is Virtualization
Dhrupesh Kotadiya
Server virtualization
Server virtualization
ofsorganizer
Multivector and multiprocessor
Multivector and multiprocessor
Kishan Panara
Network Virtualization Architectural & Technological aspects
Network Virtualization Architectural & Technological aspects
deshpandeamrut
Distributed airline reservation system
Distributed airline reservation system
SJSU
Server Virtualization
Server Virtualization
rjain51
CS9222 ADVANCED OPERATING SYSTEMS
CS9222 ADVANCED OPERATING SYSTEMS
Kathirvel Ayyaswamy
Distributed system
Distributed system
Syed Zaid Irshad
Chapter14
Chapter14
Muhammad Ahad
Paging,Segmentation & Segment with Paging
Paging,Segmentation & Segment with Paging
Meghaj Mallick
Virtualization
Virtualization
Kumar Harsha
Presentation on Domain Name System
Presentation on Domain Name System
Chinmay Joshi
Lecture5 virtualization
Lecture5 virtualization
hktripathy
Distributed file systems dfs
Distributed file systems dfs
Pragati Startup Presentation Designer firm
Computer networks
Computer networks
SakshiGupta964978
Virtualization Basics
Virtualization Basics
SrikantMishra12
TCP - Transmission Control Protocol
TCP - Transmission Control Protocol
Peter R. Egli
Load Balancing In Cloud Computing:A Review
Load Balancing In Cloud Computing:A Review
IOSR Journals
Leg ulcers
Leg ulcers
Harsha Yaramati
Introduction to distributed file systems
Introduction to distributed file systems
Viet-Trung TRAN
PPT Organization Units
PPT Organization Units
Hashim Alsharif
Presentación guia aprendizaje
Presentación guia aprendizaje
abergelco
Diário Oficial de Guarujá
Diário Oficial de Guarujá
prefeituraguaruja
Diário Oficial de Guarujá
Diário Oficial de Guarujá
prefeituraguaruja
Planificacion
Planificacion
clarita2010
Weitere ähnliche Inhalte
Was ist angesagt?
Network Virtualization Architectural & Technological aspects
Network Virtualization Architectural & Technological aspects
deshpandeamrut
Distributed airline reservation system
Distributed airline reservation system
SJSU
Server Virtualization
Server Virtualization
rjain51
CS9222 ADVANCED OPERATING SYSTEMS
CS9222 ADVANCED OPERATING SYSTEMS
Kathirvel Ayyaswamy
Distributed system
Distributed system
Syed Zaid Irshad
Chapter14
Chapter14
Muhammad Ahad
Paging,Segmentation & Segment with Paging
Paging,Segmentation & Segment with Paging
Meghaj Mallick
Virtualization
Virtualization
Kumar Harsha
Presentation on Domain Name System
Presentation on Domain Name System
Chinmay Joshi
Lecture5 virtualization
Lecture5 virtualization
hktripathy
Distributed file systems dfs
Distributed file systems dfs
Pragati Startup Presentation Designer firm
Computer networks
Computer networks
SakshiGupta964978
Virtualization Basics
Virtualization Basics
SrikantMishra12
TCP - Transmission Control Protocol
TCP - Transmission Control Protocol
Peter R. Egli
Load Balancing In Cloud Computing:A Review
Load Balancing In Cloud Computing:A Review
IOSR Journals
Leg ulcers
Leg ulcers
Harsha Yaramati
Introduction to distributed file systems
Introduction to distributed file systems
Viet-Trung TRAN
PPT Organization Units
PPT Organization Units
Hashim Alsharif
Was ist angesagt?
(18)
Network Virtualization Architectural & Technological aspects
Network Virtualization Architectural & Technological aspects
Distributed airline reservation system
Distributed airline reservation system
Server Virtualization
Server Virtualization
CS9222 ADVANCED OPERATING SYSTEMS
CS9222 ADVANCED OPERATING SYSTEMS
Distributed system
Distributed system
Chapter14
Chapter14
Paging,Segmentation & Segment with Paging
Paging,Segmentation & Segment with Paging
Virtualization
Virtualization
Presentation on Domain Name System
Presentation on Domain Name System
Lecture5 virtualization
Lecture5 virtualization
Distributed file systems dfs
Distributed file systems dfs
Computer networks
Computer networks
Virtualization Basics
Virtualization Basics
TCP - Transmission Control Protocol
TCP - Transmission Control Protocol
Load Balancing In Cloud Computing:A Review
Load Balancing In Cloud Computing:A Review
Leg ulcers
Leg ulcers
Introduction to distributed file systems
Introduction to distributed file systems
PPT Organization Units
PPT Organization Units
Andere mochten auch
Presentación guia aprendizaje
Presentación guia aprendizaje
abergelco
Diário Oficial de Guarujá
Diário Oficial de Guarujá
prefeituraguaruja
Diário Oficial de Guarujá
Diário Oficial de Guarujá
prefeituraguaruja
Planificacion
Planificacion
clarita2010
Apresentação Encart.es
Apresentação Encart.es
HandcomSlideshare
Dt segunda de enero
Dt segunda de enero
alcaldiadeheliconia
Brincadeiras 1ºa
Brincadeiras 1ºa
brunoma
Domijan 1ºparte parcial
Domijan 1ºparte parcial
soldomijan
Materia complementar atmosfera parte 2
Materia complementar atmosfera parte 2
flaviocosac
Geometria analitica
Geometria analitica
CarlosJulioriv
Castilla y León de noche
Castilla y León de noche
Juan Ignacio B.
Power Point 1
Power Point 1
carlarincon
Texto recetas flash
Texto recetas flash
proyectobc110
02. resumen
02. resumen
norma yuridia
C3 pi
C3 pi
nbrashear
Diário Oficial - 12/04/2013
Diário Oficial - 12/04/2013
prefeituraguaruja
Medios de comunicacion
Medios de comunicacion
kristiankmilo11
Cites
Cites
Escuela Judicial
Glosario de Educación Ambiental
Glosario de Educación Ambiental
Arianny Batista
Los Huracanes
Los Huracanes
Noelia
Andere mochten auch
(20)
Presentación guia aprendizaje
Presentación guia aprendizaje
Diário Oficial de Guarujá
Diário Oficial de Guarujá
Diário Oficial de Guarujá
Diário Oficial de Guarujá
Planificacion
Planificacion
Apresentação Encart.es
Apresentação Encart.es
Dt segunda de enero
Dt segunda de enero
Brincadeiras 1ºa
Brincadeiras 1ºa
Domijan 1ºparte parcial
Domijan 1ºparte parcial
Materia complementar atmosfera parte 2
Materia complementar atmosfera parte 2
Geometria analitica
Geometria analitica
Castilla y León de noche
Castilla y León de noche
Power Point 1
Power Point 1
Texto recetas flash
Texto recetas flash
02. resumen
02. resumen
C3 pi
C3 pi
Diário Oficial - 12/04/2013
Diário Oficial - 12/04/2013
Medios de comunicacion
Medios de comunicacion
Cites
Cites
Glosario de Educación Ambiental
Glosario de Educación Ambiental
Los Huracanes
Los Huracanes
اداره و مدیریت
1.
ﻣﺪﻳﺮﻳﺖ ﻭ ﺍﺩﺍﺭﻩ ﺁﻣﺎﺩﮔﯽ
ﺑﺮﺍی ﺭﻗﺎﺑﺖ ﺩﺭ ﺍﻣﺘﺤﺎﻧﺎﺕ ﺑﺴﺖ ﻫﺎ ﺩﻭﻟﺘﯽ ﺍﮐﺘﻮﺑﺮ 3102 ﺳﻴﺪ ﻣﺤﻤﺪ ﻧﻌﻴﻢ ﺧﺎﻟﺪ
2.
ﺍﺩﺍﺭﻩ ﻭ ﻣﺪﯾﺮﯾﺖ ﺍﺩﺍﺭﻩ
ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﻳﻚ ﻧﻈﺎﻡ ﺍﺟﺘﻤﺎﻋﻲ ﻭ ﻁﺮﺡ ﺭﻭﺵ ﻫﺎﻱ ﺧﺎﺹ ﻣﻴﺒﺎﺷﺪ ﻛﻪ ﺩﺭ ﺁﻥ ﻳﻜﺘﻌﺪﺍﺩ ﺍﺯ ﺍﻓﺮﺍﺩ ﺟﻬﺖ ﺭﺳﻴﺪﻥ ﺑﻪ ﻳﻚ ﺳﻠﺴﻠﻪ ﺍﻫﺪﺍﻑ ﻣﺸﺨﺺ ﺑﺎ ﻫﻢ ﻫﻤﻜﺎﺭﻱ ﻭ ﺍﺷﺘﻐﺎﻝ ﺩﺍﺭﻧﺪ . ﺍﺩﺍﺭﻩ ﻋﺎﻣﻪ ﭼﻴﺴﺖ ؟ ﺳﺎﺯﻣﺎﻥ ﺍﺟﺘﻤﺎﻋﯽ ﺭﺍ ﮔﻮﯾﻨﺪ ﮐﻪ ﺷﺎﻣﻞ ﺳﻪ ﻗﻮﻩ ) ﻗﻀﺎﯾﻪ ، ﻣﻘﻨﻨﻪ ، ﺍﺟﺮﺍﺋﻴﻪ ( ﺑﺎﺷﺪ. ﺍﺳﺎﺳﺎﺕ ﺍﺩﺍﺭﻩ ﭼﻴﺴﺖ؟ ﺍﻭﻝ - ﺗﺸﻜﻴﻞ ﺩﻭﻡ - ﺣﺠﻢ ﻛﺎﺭ ﺳﻮﻡ - ﻣﻮﺛﺮﻳﺖ . ﺍﺻﻮﻝ ﺍﺩﺍﺭﻩ ﭼﻴﺴﺖ ؟ ﻫﻤﺎﻫﻨﮕﻲ ﻭﺣﺪﺕ ، ﺍﺻﻮﻝ ﺳﻠﺴﻠﻪ ﻣﺮﺍﺗﺐ ، ﺍﺻﻮﻝ ﻭﺣﺪﺕ ﻣﺮﺩﻣﻲ ، ﺍﺻﻮﻝ ﺗﺨﺼﺺ ﺗﻌﺎﺩﻝ ، ﻧﻈﺎﺭﺕ ﻭ ﺍﻧﻌﻄﺎﻑ ﭘﺬﻳﺮﻱ . ﺍﻫﻤﻴﺖ ﺍﺩﺍﺭﻩ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﻧﺪ ﺍﺯ: 1. ﮐﺎﻫﺶ ﻣﺼﺎﺭﻑ 2. ﺍﺻﻮﻝ ﺍﻫﺪﺍﻑ ﺑﻪ ﺷﻴﻮﻩ ﺩﺭﺳﺖ. 3. ﻗﻨﺎﻋﺖ ﻭ ﺭﺿﺎﯾﺖ ﻣﺸﺘﺮﯾﺎﻥ. 4. ﺗﮑﻤﻴﻞ ﻓﻌﺎﻟﻴﺖ ﻫﺎ ﺑﺎ ﺩﺭ ﻧﻈﺮﺩﺍﺷﺖ ﻣﺤﺪﻭﺩﯾﺖ ﻫﺎی ﺯﻣﺎﻧﯽ ﻭ ﭘﻮﻟﯽ. ﻋﻨﺎﺻﺮ ﻣﻬﻢ ﺍﺩﺍﺭﻩ ﭼﻴﺴﺖ ؟ ﺍﻟﻒ: ﺍﻫﺪﺍﻑ ﺏ: ﻣﻨﺎﺑﻊ پ: ﻣﻮﺛﺮﯾﺖ ﺝ: ﻣﺜﻤﺮﯾﺖ ﻫـ. ﺟﻮﺍﻧﺐ ﺫﯾﺪﺧﻞ 1 - ﻫﺪﻑ-: ﻋﺒﺎﺭﺕ ﺍﺯ ﻧﺘﺎﯾﺞ ﻣﻄﻠﻮﺏ ﺍﺳﺖ ﮐﻪ ﺗﻤﺎﻡ ﻓﻌﺎﻟﻴﺖ ﻫﺎی ﺍﺩﺍﺭﻩ ﺑﻪ ﺍﺳﺘﻘﺎﻣﺖ ﺁﻥ ﺳﻮﻕ ﺩﺍﺩﻩ ﻣﻴﺸﻮﺩ . ﻣﺸﺨﺼﺎﺕ ﻫﺪﻑ : *ﻭﺍﺿﺢ ﻭ ﻣﺸﺨﺺ ﺑﺎﺷﺪ * ﻗﺎﺑﻞ ﺳﻨﺠﺶ ﺑﺎﺷﺪ * ﻗﺎﺑﻞ ﺣﺼﻮﻝ ﺑﺎﺷﺪ * ﻭﺍﻗﻊ ﺑﻴﻨﺎﻧﻪ ﺑﺎﺷﺪ * ﺩﺍﺭﺍی ﻣﺤﺪﻭﺩﻩ ﺯﻣﺎﻧﯽ ﺑﺎﺷﺪ. 2 - ﻣﻨﺎﺑﻊ -: ﻋﺒﺎﺭﺕ ﺍﺯ ﺳﺮﻣﺎﯾﻪ ﻣﺎﺩی ﻭ ﻣﻌﻨﻮی ﯾﮏ ﺳﺎﺯﻣﺎﻥ ﻣﻴﺒﺎﺷﺪ . ﺍﻧﻮﺍﻉ ﻣﻨﺎﺑﻊ : ﻣﻨﺎﺑﻊ ﻓﺰﯾﮑﯽ * ﻣﻨﺎﺑﻊ ﻣﺎﻟﯽ * ﻣﻨﺎﺑﻊ ﺑﺸﺮی * ﻣﻨﺎﺑﻊ ﻏﻴﺮ ﻣﺤﺴﻮﺱ. 3 - ﻣﻮﺛﺮﯾﺖ-: ﻋﺒﺎﺭﺕ ﺍﺯ ﺍﻧﺠﺎﻡ ﺩﺍﺩﻥ ﻓﻌﺎﻟﻴﺖ ﻫﺎی ﺩﺭﺳﺖ ﺍﺳﺖ ﮐﻪ ﺟﻬﺖ ﺩﺳﺘﻴﺎﺑﯽ ﺑﻪ ﺍﻫﺪﺍﻑ ﺳﺎﺯﻣﺎﻥ ﮐﻤﮏ ﮐﻨﻨﺪﻩ ﻣﻴﺒﺎﺷﺪ .ﻭ ﺩﺭ ﻣﻮﺛﺮﯾﺖ ﮐﻴﻔﻴﺖ ﻣﻬﻢ ﺍﺳﺖ. ﮐﻴﻔﻴﺖ -: ﻋﺒﺎﺭﺕ ﺍﺯﺍﻧﺠﺎﻡ ﺩﺍﺩﻥ ﻓﻌﺎﻟﻴﺖ ﻫﺎی ﺩﺭﺳﺖ ﺑﺎ ﺍﺳﺘﻔﺎﺩﻩ ﺍﺯ ﺳﺮﻣﺎﯾﻪ ﮐﻤﺘﺮ ﻧﺘﻴﺠﻪ ﺯﯾﺎﺩ ﺗﺮ ﺑﺪﺳﺖ ﺁﻭﺭﺩﻥ . 4 - ﻣﺜﻤﺮﯾﺖ-: ﻋﺒﺎﺭﺕ ﺍﺯ ﺍﺟﺮﺍی ﺩﺭﺳﺖ ﻓﻌﺎﻟﻴﺖ ﻫﺎ ﺍﺳﺖ . 5 - ﺟﻮﺍﻧﺐ ﺫﯾﺪﺧﻞ -: ﻋﺒﺎﺭﺕ ﺍﺯ ﺍﺷﺨﺎﺹ ﺍﻧﺪ ﮐﻪ ﺩﺭ ﺳﺎﺯﻣﺎﻥ ﻭ ﯾﺎ ﻓﻌﺎﻟﻴﺖ ﻫﺎی ﺁﻥ ﺳﻬﻢ ، ﻣﻨﻔﻌﺖ ﻭ ﯾﺎ ﺗﻤﺎﯾﻠﯽ ﺩﺍﺷﺘﻪ ﺑﺎﺷﻨﺪ . ﻣﺎﻧﻨﺪ * ﺳﻬﻢ ﮔﻴﺮﯾﻨﺪﻩ ﮔﺎﻥ * ﮐﺎﺭﻣﻨﺪﺍﻥ * ﻣﺸﺘﺮﯾﺎﻥ * ﺗﻤﻮﯾﻞ ﮐﻨﻨﺪﻩ ﮔﺎﻥ * ﻋﺮﺿﻪ ﮐﻨﻨﺪﻩ ﮔﺎﻥ * ﺍﻓﺮﺍﺩ ﻣﺤﻞ ﻣﺸﺨﺼﺎﺕ ﯾﮏ ﺍﺩﺍﺭﻩ ﺳﺎﻟﻢ ﭼﻴﺴﺖ ؟ 1. ﭘﻴﺮﻭی ﻧﻤﻮﺩﻥ ﺍﺯ ﺗﻤﺎﻡ ﺍﺻﻮﻝ ، ﻗﻮﺍﻋﺪ ﻭ ﻣﻘﺮﺭﺍﺕ ﺍﺩﺍﺭی. 2. ﺗﺸﮑﻴﻞ ﺍﺩﺍﺭﻩ ﺑﺎﯾﺪ ﻣﻄﺎﺑﻖ ﺿﺮﻭﺭﯾﺎﺕ ﺍﺻﻠﯽ ﺁﻥ ﺑﺎﺷﺪ. 1 Page Sayed Naim KHALID
3.
3. 4. 5. 6. ﺩﺭ ﺍﻧﺘﺨﺎﺏ ،
ﺗﻐﻴﺮ ، ﺗﺒﺪﯾﻞ ﻭ ﺗﺎﺩﯾﺎﺕ ﮐﺎﺭﮐﻨﺎﻥ ﺑﺎﯾﺪ ﺍﺻﻮﻝ ﻣﻬﻢ ﺍﺩﺍﺭی ﻣﺎﻧﻨﺪ ﺍﺻﻞ ﺗﻌﺎﺩﻝ ﺗﺨﺼﺺ ﺭﻭﺍﺑﻂ ﺍﻧﺴﺎﻧﯽ ﻭ ﺳﻠﺴﻠﻪ ﻣﺮﺍﺗﺐ ﻣﺮﺍﻋﺎﺕ ﮔﺮﺩﺩ. ﮐﺎﺭ ﺑﻪ ﺍﻫﻞ ﮐﺎﺭ ﺳﭙﺮﺩﻩ ﺷﻮﺩ. ﺩﺭ ﺍﺩﺍﺭﻩ ﺍﺯ ﺗﻘﻠﺐ ﮐﺎﺭی، ﺍﺳﺘﻔﺎﺩﻩ ﺟﻮﺋﯽ ، ﺭﺷﻮﻩ ﺳﺘﺎﻧﯽ ﻭ ﮐﺎﻏﺬ ﭘﺮﺍﻧﯽ ﻋﺎﺭی ﺑﺎﺷﺪ. ﺩﺭ ﺍﺩﺍﺭﻩ ﻫﻤﺎﻫﻨﮕﯽ ، ﺳﻴﺴﺘﻢ ﺧﻮﺏ ﮐﻨﺘﺮﻭﻝ ﻭ ﺭﻫﺒﺮی ﻓﻌﺎﻝ ﻭﺟﻮﺩ ﺩﺍﺷﺘﻪ ﺑﺎﺷﺪ. ﻣﺪﯾﺮﯾﺖ ﻋﻠﻢ ﺍﺳﺖ ﯾﺎ ﻫﻨﺮ ؟ ﻣﺪﯾﺮﯾﺖ ﻫﻢ ﻋﻠﻢ ﺍﺳﺖ ﻭ ﻫﻢ ﻫﻨﺮ ﻋﻠﻢ ﻣﺪﯾﺮﯾﺖ :- ﺩﺍﻧﺴﺘﻦ ﮐﻪ ﺍﺯ ﻁﺮﯾﻖ ﺁﻣﻮﺯﺵ ﺁﻧﺮﺍ ﻓﺮﺩ ﮐﺴﺐ ﻣﻴﮑﻨﺪ . ﻫﻨﺮ ﻣﺪﯾﺮﯾﺖ :- ﺑﮑﺎﺭ ﮔﻴﺮی ﺍﻧﺪﻭﺧﺘﻪ ﺑﺮﺍی ﺍﺟﺮﺍی ﻭﻅﺎﯾﻒ ﻭ ﯾﺎ ﺍﻧﺠﺎﻡ ﻭﻅﺎﯾﻒ ﺍﺳﺘﻔﺎﺩﻩ ﺍﺯ ﺍﻧﺪﯾﺸﻪ ﻫﺎ ﻭ ﺗﺠﺎﺭﺏ ﺧﻮﯾﺶ ﻣﻴﺒﺎﺷﺪ ﻓﺮﻕ ﺑﻴﻦ ﻣﺪﯾﺮ ﻭ ﺭﻫﺒﺮ ﭼﻴﺴﺖ؟ 1. ﻣﺪﯾﺮ ﻓﺮﺩ ﺍﻧﺘﺨﺎﺑﯽ ﺍﺳﺖ ﺭﻫﺒﺮ ﻓﺮﺩ ﺍﻧﺘﺨﺎﺑﯽ 2. ﻓﺮﻣﺎﻥ ﻣﺪﯾﺮ ﺍﺟﺒﺎﺭی ﺍﺳﺖ ﻓﺮﻣﺎﻥ ﺭﻫﺒﺮ ﺍﺧﺘﻴﺎﺭی 3. ﻣﺪﯾﺮ ﺑﻪ ﻣﻔﻬﻮﻡ ﺗﻨﻈﻴﻢ ﺍﻣﻮﺭ ﺍﺳﺖ ﺍﻣﺎ ﺭﻫﺒﺮ ﺑﻪ ﻣﻔﻬﻮﻡ ﺗﻨﻈﻴﻢ ﺍﻓﺮﺍﺩ ﺍﺳﺖ. 4. ﻣﺪﯾﺮﺍﻥ ﺍﺩﺍﺭﻩ ﻣﻴﮑﻨﻨﺪ ﺭﻫﺒﺮﺍﻥ ﺍﺑﺘﮑﺎﺭ ﻣﮑﻨﻨﺪ. ﺳﻴﺴﺘﻢ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﻣﺠﻤﻮﻋﻪ ﺍﺭﮔﺎﻧﻬﺎ ﻭ ﺩﻳﭙﺎﺭﺗﻤﻨﺖ ﻫﺎﻱ ﻣﺨﺘﻠﻒ ﺩﺍﺧﻞ ﻳﻚ ﺳﺎﺯﻣﺎﻥ ﻣﻴﺒﺎﺷﺪ ﻛﻪ ﺑﺨﺎﻁﺮ ﺭﺳﻴﺪ ﺑﻪ ﺍﻫﺪﺍﻑ ﻣﺸﺨﺺ ﺍﺯ ﻳﻚ ﺳﻠﺴﻠﻪ ﻗﻮﺍﻋﺪ ﻭ ﻣﻘﺮﺭﺍﺕ ﻣﺸﺨﺺ ﻭ ﻣﺸﺘﺮﻙ ﭘﻴﺮﻭﻱ ﻧﻤﻮﺩﻩ ﻭ ﻳﻜﺠﺎ ﺑﺎﻫﻢ ﻓﻌﺎﻟﻴﺖ ﻣﻴﻨﻤﺎﻳﺪ . ﺳﻴﺴﺘﻢ ﺑﻪ ﭼﻨﺪ ﻧﻮﻉ ﺍﺳﺖ؟ ﺩﻭ ﻧﻮﻉ. ﺳﻴﺴﺘﻢ ﺑﺎﺯ ﻭ ﺳﻴﺴﺘﻢ ﺑﺴﺘﻪ ﻣﺪﻳﺮ ﻛﻴﺴﺖ ؟ ﺩﺭ ﻟﻐﺖ ﺑﻪ ﻣﻌﻨﻲ ﺍﺩﺍﺭﻩ ﻛﻨﻨﺪﻩ ﻭ ﺗﻨﻈﻴﻢ ﻛﻨﻨﺪﻩ ﻣﻴﺒﺎﺷﺪ ﻭ ﺩﺭ ﺍﺻﻄﻼﺡ ﺑﻪ ﺷﺨﺼﻲ ﺍﻁﻼﻕ ﻣﻴﺸﻮﺩ ﻛﻪ ﻣﺴﺌﻮﻟﻴﺖ ﺗﻨﻈﻴﻢ ﻧﻤﻮﺩﻥ ﻋﻤﻞ ﻛﺮﺩ ﺗﻴﻢ ﺧﻮﺩ ﺭﺍ ﺩﺍﺭﺍ ﻣﻴﺒﺎﺷﺪ. ﭘﺮﻭژﻩ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﻳﻚ ﻧﻮﻉ ﻓﻌﺎﻟﻴﺖ ﻣﺸﺨﺺ ﺍﺳﺖ ﻛﻪ ﺩﺍﺭﺍﻱ ﻳﻚ ﺁﻏﺎﺯ ﻭ ﺍﻧﺠﺎﻡ ﻣﻌﻴﻦ ﻣﻴﺒﺎﺷﺪ ﻁﻮﺭﻳﻜﻪ ﺑﺎ ﺗﻜﻤﻴﻞ ﺁﻥ ﺗﺸﻜﻴﻞ ﺁﻥ ﺍﺯ ﺑﻴﻦ ﻣﻴﺮﻭﺩ . ﻣﻨﺎﺑﻊ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﺳﺮﻣﺎﻳﻪ ﻳﻚ ﺳﺎﺯﻣﺎﻥ ﻣﻴﺒﺎﺷﺪ ﻛﻪ ﺍﻧﻮﺍﻉ ﺁﻥ ﻋﺒﺎﺭﺕ ﺍﺯ ﻣﻨﺎﺑﻊ ﻓﺰﻳﻜﻲ ، ﻣﻨﺎﺑﻊ ﻣﺎﻟﻲ ، ﻣﻨﺎﺑﻊ ﺑﺸﺮﻱ ﻭ ﻣﻨﺎﺑﻊ ﻏﻴﺮ ﻣﺤﺴﻮﺱ . ﻭﻅﺎﯾﻒ ﻣﺪﯾﺮ ﭼﻴﺴﺖ؟ ﻭﻅﺎﻳﻒ ﻣﻨﺠﻤﻨﺖ ﺑﻪ ﭘﻨﺞ ﻛﺘﮕﻮﺭﻯ ﺫﻳﻞ ﺗﻘﺴﻴﻢ ﻣﻴﮕﺮﺩﺩ: 5- ﻛﻨﺘﺮﻭﻝ . 4- ﺭﻫﺒﺮﻯ . 3- ﺗﺸﻜﻴﻼﺕ . 2- ﺳﺎﺯﻣﺎﻧﺪﻫﻰ . 1- ﭘﻼﻧﮕﺬﺍﺭﻯ . ﺳﻄﻮﺡ ﻣﺪﯾﺮﯾﺖ ﮐﺪﺍﻣﻨﺪ؟ ﺳﻪ ﺳﻄﺢ ﻳﺎ ﻫﺮﻡ ﻣﻨﺠﻤﻨﺖ ﻋﺒﺎﺭﺕ ﺍﻧﺪ ﺍﺯ: Upper level of management – Strategic management ﺳﻄﺢ ﺑﺎﻻﯾﻰ ﻣﻨﺠﻤﻨﺖ Tactical management - Middle level of management ﺳﻄﺢ ﻭﺳﻄﻰ ﻣﻨﺠﻤﻨﺖ Lower Level – Operational management ﺳﻄﺢ ﭘﺎﯾﻴﻨﻰ ﻣﻨﺠﻤﻨﺖ 2 Page Sayed Naim KHALID
4.
ﭘﻼﻧﮕﺬﺍﺭﻯ ) (Planningﭼﻴﺴﺖ؟ ﭘﺮﻭﺳﻪ
ﺑﻪ ﺳﺮ ﺭﺳﺎﻧﻴﺪﻥ ﺍﻫﺪﺍﻑ ﻳﻚ ﺗﺼﺪﻯ ﻭﺍﻧﺘﺨﺎﺏ ﻁﺮﻳﻘﻪ ﻫﺎﻯ ﻣﺨﺘﻠﻒ ﺑﺮﺍﻯ ﻓﻌﺎﻟﻴﺖ ﻫﺎﻯ ﺁﯾﻨﺪﻩ ﻭﺗﻜﻤﻴﻞ ﺍﻳﻦ ﻓﻌﺎﻟﻴﺖ ﻫﺎ ﺍﺳﺖ . ﺳﺎﺯﻣﺎﻧﺪﻫﻰ ) (Organizingﭼﻴﺴﺖ؟ ﭘﺮﻭﺳﻪ ﺗﻨﻈﻴﻢ ﻭﺗﻘﺴﻴﻢ ﻭﻅﺎﻳﻒ ﺑﻴﻦ ﺍﻓﺮﺍﺩ ﻭﮔﺮﻭپ ﻫﺎ،ﻫﻤﺎﻫﻨﮕﻰ ﻓﻌﺎﻟﻴﺖ ﻫﺎﻯ ﺁﻧﻬﺎ ﺑﻪ ﻣﻘﺼﺪ ﺭﺳﻴﺪﻥ ﺑﻪ ﺍﻫﺪﺍﻑ ﻳﻚ ﺗﺼﺪﻯ ﻣﻴﺒﺎﺷﺪ. ﻫﻤﭽﻨﺎﻥ ﺳﺎﺯﻣﺎﻧﺪﻫﻰ ﺗﺜﺒﻴﺖ ﺻﻼﺣﻴﺖ ﻫﺎﻯ ﻣﻨﺠﻤﻨﺖ ﺭﺍ ﺍﺣﺘﻮﺍء ﻣﻴﻨﻤﺎﻳﺪ. ﺗﺸﻜﻴﻼﺕ ﻭﺗﻨﻈﻴﻢ ﻣﻨﺎﺑﻊ ﻗﻮﺍﻯ ﺑﺸﺮﻯ (Staffing, Human Resources )Managementﭼﻴﺴﺖ؟ ﭘﺮﻭﺳﻪ ﺍﺳﺖ ﻛﻪ ﺩﺭﺁﻥ ﺭﻫﺒﺮﻯ ﺩﺭﻣﻮﺭﺩ ﺍﻧﺘﺨﺎﺏ ، ﺍﺭﺗﻘﺎء ﻭ ﭘﺎﺩﺍﺵ ﺩﺍﺩﻥ ﻛﺎﺭﻣﻨﺪﺍﻥ ﺑﺮﺍﻯ ﺑﻪ ﺍﻧﺠﺎﻡ ْ ﺭﺳﺎﻧﻴﺪﻥ ﺍﻫﺪﺍﻑ ﺗﺸﺒﺚ ﺗﻌﻴﻴﻦ ﻣﻴﻨﻤﺎﻳﺪ. ﺭﻫﺒﺮﻯ ﻭﻫﻤﻜﺎﺭﻯ ﻣﺘﻘﺎﺑﻞ ) (Leading & Interpersonal Influenceﭼﻴﺴﺖ؟ ﻋﺒﺎﺭﺕ ﺍﺯﭘﺮﻭﺳﻪ ﺗﺸﻮﻳﻖ ﺍﺷﺨﺎﺹ ﺍﻋﻀﺎ) (Peersﺍﺷﺨﺎﺹ ﻣﺎﻓﻮﻕ ﻳﻌﻨﻰ ، Supervisorﺯﻳﺮﺩﺳﺘﺎﻥ ﻳﺎ Subordinateﻭﻛﺎﺭﻣﻨﺪﺍﻥ ﻏﻴﺮﺗﺎﺑﻊ Non Subordinateﻭﮔﺮﻭپ ﻫﺎﻯ ﺍﺳﺖ ﻛﻪ ﺑﺎﻣﻴﻞ ﻭﺗﻮﺍﻓﻖ ﻛﺎﻣﻞ ﺩﺭﺭﺳﻴﺪﻥ ﺍﻫﺪﺍﻑ ﺗﺸﺒﺚ ﻫﻤﻜﺎﺭﻯ ﻣﻰ ﻧﻤﺎﻳﻨﺪ. ﮐﻨﺘﺮﻭﻝ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﭘﺮﻭﺳﻪ ﺍﺳﺖ ﮐﻪ ﻣﻄﺎﺑﻘﺖ ﻓﻌﺎﻟﻴﺖ ﻫﺎی ﺍﻧﺠﺎﻡ ﺷﺪﻩ ﺭﺍ ﺑﺎ ﻓﻌﺎﻟﻴﺖ ﻫﺎی ﭘﻼﻧﮕﺪﺍﺭی ﺷﺪﻩ ﺗﺤﺖ ﻏﻮﺭ ﻭ ﺑﺮﺭﺳﯽ ﻗﺮﺍﺭ ﻣﻴﺪﻫﺪ. ﻭ ﺑﻪ ﺳﻪ ﻧﻮﻉ ) ﮐﻨﺘﺮﻭﻝ ﺁﯾﻨﺪﻩ ﻧﮕﺮ ، ﮐﻨﺘﺮﻭﻝ ﺣﺎﻝ ﻧﮕﺮ ، ﮐﻨﺘﺮﻭﻝ ﮔﺬﺷﺘﻪ ﻧﮕﺮ(ﻣﻴﺒﺎﺷﺪ. 1. ﮐﻨﺘﺮﻭﻝ ﺁﯾﻨﺪﻩ ﻧﮕﺮ :- ﺯﻣﺎﻧﯽ ﻗﺎﺑﻞ ﺍﺳﺘﻔﺎﺩﻩ ﻣﻴﺒﺎﺷﺪ ﮐﻪ ﺑﺘﻮﺍﻧﺪ ﺗﻐﻴﺮﺍﺕ ﺍﺣﺘﻤﺎﻟﯽ ﺩﺭ ﺷﺮﺍﯾﻂ ﻣﺤﻴﻄﯽ ﻭ ﻣﻴﺰﺍﻥ ﭘﻴﺸﺮﻓﺖ ﺍﺣﺘﻤﺎﻟﯽ ﻓﻌﺎﻟﻴﺖ ﻫﺎ ﺭﺍ ﺑﻪ ﻣﻮﻗﻊ ﭘﻴﺸﺒﻴﻨﯽ ﮐﺮﺩ. 2. ﮐﻨﺘﺮﻭﻝ ﺣﺎﻝ ﻧﮕﺮ :- ﻋﻤﻠﻴﺎﺕ ﻫﺮ ﻣﺮﺣﻠﻪ ﺍﺯ ﺑﺮﻧﺎﻣﻪ ﺩﺭ ﺯﻣﺎﻥ ﺍﺟﺮﺍ ﺗﺤﺖ ﮐﻨﺘﺮﻭﻝ ﻗﺮﺍﺭ ﻣﻴﮕﻴﺮﺩ ﻭ ﮐﻮﺷﺶ ﻣﻴﮕﺮﺩﺩ ﺗﺎ ﻧﻮﺍﻗﺺ ﻓﻌﺎﻟﻴﺖ ﻫﺎ ﺍﺻﻼﺡ ﻭ ﺍﺯ ﻧﻮﺍﻗﺺ ﺑﻴﺸﺘﺮ ﺟﻠﻮﮔﻴﺮی ﮔﺮﺩﺩ. 3. ﮐﻨﺘﺮﻭﻝ ﮔﺬﺷﺘﻪ ﻧﮕﺮ:- ﭘﺲ ﺍ ﭘﻴﺎﯾﺎﻥ ﺭﺳﻴﺪﻥ ﻓﻌﺎﻟﻴﺖ ﻫﺎ ﺑﺎ ﺑﺮﺭﺳﯽ ﻧﺘﺎﯾﺞ ﺁﻥ ﻭ ﻣﻴﺰﺍﻥ ﺍﻧﺤﺮﺍﻑ ﺍﺯ ﺍﻫﺪﺍﻑ ﺑﺮﻧﺎﻣﻪ ﻫﺎ ﺻﻮﺭﺕ ﻣﻴﮕﻴﺮﺩ ﺑﺮﺍی ﺑﻬﺒﻮﺩ ﭘﻼﻧﮕﺬﺍﺭی ﺑﻌﺪی ﻣﻔﻴﺪ ﺍﺳﺖ ﺑﺮﺍی ﻣﺪﯾﺮﺍﻥ . ﺍﻧﻮﺍﻉ ﭘﻼﻥ ﺍﻧﻮﺍﻉ ﭘﻼﻧﮕﺬﺍﺭﻯ ﺑﻪ ﺍﺳﺎﺱ ﻣﺪﺕ ﮐﺪﺍﻣﻨﺪ؟ 1- ﭘﻼﻧﮕﺬﺍﺭﻯ ﻛﻮﺗﺎﻩ ﻣﺪﺕ. 2- ﭘﻼﻧﮕﺬﺍﺭﻯ ﻣﺘﻮﺳﻂ ﺍﻟﻤﺪﺕ. 3- ﭘﻼﻧﮕﺬﺍﺭﻯ ﻁﻮﻳﻞ ﺍﻟﻤﺪﺕ . ﺍﺍﻧﻮﺍﻉ ﭘﻼﻧﮕﺬﺍﺭﻯ ﺑﻪ ﺍﺳﺎﺱ ﻣﺎﻫﻴﺖ ﮐﺪﺍﻣﻨﺪ؟ ﺩﺭﺍﻳﻦ ﺍﺭﺗﺒﺎﻁ ﭘﻼﻧﮕﺬﺍﺭﻯ ﺑﻪ ﺩﻭﺩﺳﺘﻪ ﺗﻘﺴﻴﻢ ﻣﻴﮕﺮﺩﺩ. 1- ﭘﻼﻧﮕﺬﺍﺭﻯ ﻛﻴﻔﻰ ﻳﺎ ﺫﺍﺗﻰ : Qualitative Planning ﻧﻮﻉ ﭘﻼﻧﮕﺬﺍﺭﻯ ﺍﻳﻜﻪ ﺑﻪ ﺍﺭﻗﺎﻡ ﺑﻴﺎﻥ ﺷﺪﻩ ﻧﺘﻮﺍﻧﺪ ﭘﻼﻧﮕﺬﺍﺭﻯ ﻛﻴﻔﻰ ﻧﺎﻣﻴﺪﻩ ﻣﻴﺸﻮﺩ.ﻣﺜﻼ ً ﺷﻤﺎ ﭘﻼﻥ ﻣﻴﻜﻨﻴﺪ ﻛﻪ ﺑﺎﻳﺪ ﺩﺳﭙﻠﻴﻦ ﻳﻚ ﺳﺎﺯﻣﺎﻥ ﺭﺍ ﻣﺮﺍﻋﺎﺕ ﻧﻤﺎﯾﻴﺪ ﻭﻳﺎﻫﻤﻪ ﻛﺲ ﺑﻪ ﻭﻗﺖ ﻣﻌﻴﻦ ﺑﻪ ﺩﻓﺎﺗﺮﺧﻮﺩ ﺣﺎﺿﺮ ﮔﺮﺩﻧﺪ.ﺩﺭﺍﻳﻦ ﺣﺎﻟﺖ ﺍﻳﻦ ﭘﻼﻥ ﮔﺬﺍﺭﻯ ﺑﻪ ﺍﺭﻗﺎﻡ ﺑﻴﺎﻥ ﺷﺪﻩ ﻧﻤﻰ ﺗﻮﺍﻧﺪ. 3 Page Sayed Naim KHALID
5.
2- ﭘﻼﻧﮕﺬﺍﺭﻯ ﻛﻤﻰ
: Quantitative Planning ﭘﻼﻧﮕﺬﺍﺭﻯ ﺍﻳﻜﻪ ﺗﻮﺳﻂ ﺍﺭﻗﺎﻡ ﺑﻴﺎﻥ ﻣﻴﺸﻮﺩ ﺑﻨﺎﻡ ﭘﻼﻥ ﮔﺬﺍﺭﻯ ﻛﻤﻰ ﻳﺎﺩﻣﻴﺸﻮﺩ ﻣﺜﻼ ً ﺷﻤﺎ ﭘﻼﻥ ﻣﻴﻜﻨﻴﺪ ﻛﻪ ﺩﺭﺳﺎﻝ ﺟﺎﺭﻯ ﺗﻮﻟﻴﺪﺍﺕ ﺗﺎﻧﺮﺍ ﺑﻪ ﻳﻚ ﻫﺰﺍﺭ ﻭﺍﺣﺪ ﺑﻠﻨﺪ ﺑﺒﺮﻳﺪ ﻭﻳﺎ ﻣﻔﺎﺩ ﺗﺼﺪﻯ ﺭﺍ ﺩﻩ ﻓﻴﺼﺪ ﺍﻓﺰﺍﻳﺶ ﺩﻫﻴﺪ. ﻣﺸﺨﺼﺎﺕ ﻳﻚ ﭘﻼﻥ ﺧﻮﺏ ﭼﻴﺴﺖ؟ 1- ﺍﻧﻔﺮﺍﺩﻳﺖ : Unity ﺍﻧﻔﺮﺍﺩﻳﺖ ﺑﺪﺍﻥ ﻣﻌﻨﯽ ﺍﺳﺖ ﻛﻪ ﻭﻗﺘﻰ ﻳﻚ ﭘﻼﻥ ﺭﺍ ﺭﻭﻯ ﺩﺳﺖ ﮔﺮﻓﺘﻴﻢ ﺑﺎﻳﺪ ﺁﻧﺮﺍ ﺑﻪ ﺍﻧﺠﺎﻡ ﺑﺮﺳﺎﻧﻴﻢ ﺩﺭﻏﻴﺮﺁﻥ ﺑﻰ ﻧﻈﻤﻰ ﻭﺍﻏﺘﺸﺎﺵ ﺑﻮﺟﻮﺩ ﺧﻮﺍﻫﺪﺁﻣﺪ. 2- ﭘﻴﻮﺳﺘﮕﻰ ﻳﺎ : Continuity ﭘﻴﻮﺳﺘﮕﻰ ﺑﻪ ﻣﻌﻨﯽ ﺍﺭﺍﺋﻪ ﭘﻴﻬﻢ ﻣﻴﺒﺎﺷﺪ. ﻳﻚ ﭘﻼﻥ ﺑﺎﻳﺪ ﺑﻪ ﺗﻌﻘﻴﺐ ﭘﻼﻥ ﺩﻳﮕﺮ ﻋﻤﻠﻰ ﮔﺮﺩﺩ ﻭﻗﺘﻰ ﻳﻚ ﭘﻼﻥ ﭘﻨﺞ ﺳﺎﻟﻪ ﻋﻤﻠﻰ ﻣﻴﺸﻮﺩ ﺍﻳﻦ ﭘﻼﻥ ﺩﺭﺑﻴﻦ ﺧﻮﺩ ﭘﻼﻥ ﻫﺎﻯ ﻛﻮﺗﺎﻩ ﻣﺪﺕ ﺩﻳﮕﺮ ﺭﺍ ﺩﺍﺭﺍ ﺍﺳﺖ ﻛﻪ ﭘﻼﻥ ﺑﺰﺭگ ﺭﺍ ﺗﻘﻮﻳﺖ ﻣﻰ ﺑﺨﺸﺪ. 3- ﺩﻗﺖ ﻭﺻﺮﺍﺣﺖ : ﭘﻼﻥ ﻫﺎ ﺗﺎﺟﺎﯾﻴﻜﻪ ﻣﻤﻜﻦ ﺍﺳﺖ ﺑﺎﻳﺪ ﺑﺼﻮﺭﺕ ﺩﺭﺳﺖ ﻁﺮﺡ ﮔﺮﺩﺩ ﻣﺜﻼ ً ﺍﮔﺮ ﻳﻚ N.G.Oﺗﻨﻬﺎ ﭘﻼﻥ ﻛﺎﺭ ﺍﺳﻜﺎﻥ ﻣﺠﺪﺩ ﺭﺍ ﺩﺭ ﻓﺼﻞ ﺯﻣﺴﺘﺎﻥ ﺩﺍﺭﺩ ﭘﺲ ﺑﺎﻳﺪ ﺑﻪ ﺩﻗﺖ ﺗﺎﺛﻴﺮﺍﺕ ﺑﺮﻓﺒﺎﺭﻯ ﻭﺩﻳﮕﺮ ﻋﻮﺍﻣﻞ ﺭﺍ ﺩﺭ ﭘﻼﻥ ﺧﻮﺩ ﺍﺭﺯﻳﺎﺑﻰ ﻧﻤﺎﻳﺪ. ﭘﻼﻥ ﮔﺬﺍﺭﻱ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﺗﻌﻴﻦ ﻫﺪﻑ ﻭ ﺭﺳﻴﺪﻥ ﺑﻪ ﺁﻥ ﻣﻴﺒﺎﺷﺪ . ﻫﺪﻑ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﻧﺘﻴﺠﻪ ﻣﻄﻠﻮﺏ ﺍﻧﺠﺎﻡ ﻣﻮﻓﻖ ﻳﻚ ﻓﻌﺎﻟﻴﺖ ﺍﺳﺖ . Goalﮔﻮﻝ ﭼﻴﺴﺖ؟ ﺍﻫﺪﺍﻓﻴﻜﻪ ﺩﺭ ﻗﻴﺪ ﺯﻣﺎﻥ ﻧﺒﻮﺩﻩ ﻭ ﺑﻪ ﺭﻗﻢ ﺍﻓﺎﺩﻩ ﻧﺸﻮﺩ ﮔﻮﻝ ﮔﻔﺘﻪ ﻣﻴﺸﻮﺩ. Targetﭼﻴﺴﺖ؟ ﺑﻪ ﺍﻫﺪﺍﻑ ﻗﺼﻴﺮﺍﻟﻤﺪﺕ ﮔﻔﺘﻪ ﻣﻴﺸﻮﺩ . Objectiveﭼﻴﺴﺖ ؟ ﺍﻫﺪﺍﻓﻴﻜﻪ ﺑﻪ ﺍﺭﻗﺎﻡ ﺍﻓﺎﺩﻩ ﺷﺪﻩ ﻭ ﻣﺤﺪﻭﺩ ﺑﻪ ﺯﻣﺎﻥ ﺑﺎﺷﺪ ﮔﻔﺘﻪ ﻣﻴﺸﻮﺩ . ﺍﺳﺘﺨﺪﺍﻡ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﭘﺮ ﻛﺮﺩﻥ ﻭ ﭘﺮ ﻧﮕﻬﺪﺍﺷﺘﻦ ﭘﻮﺳﺖ ﻫﺎﻱ ﺧﺎﻟﻲ ﺩﺭ ﺗﺸﻜﻴﻞ ﺳﺎﺯﻣﺎﻥ ﻣﻴﺒﺎﺷﺪ . ﺗﺸﻜﻴﻞ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﺗﻘﺴﻴﻢ ﺑﻨﺪﻱ ﻭﻅﺎﻳﻒ ، ﺗﻌﻴﻦ ﺣﺪﻭﺩ ﺻﻼﺣﻴﺖ ﻭ ﻣﺴﺌﻮﻟﻴﺖ ، ﺗﻌﻴﻦ ﺭﻭﺍﺑﻂ ﻣﻨﻄﻘﻲ ﻭﺍﺣﺪ ﻫﺎ ﻭ ﺳﻠﺴﻠﻪ ﻣﺮﺍﺗﺐ ﺩﺭ ﻳﻚ ﺍﺩﺍﺭﻩ ﻣﻴﺒﺎﺷﺪ . ﺭﻫﺒﺮی ﭼﻴﺴﺖ؟ ﻟﻴﺪﺭﺷﭗ ﻋﺒﺎﺭﺕ ﺍﺯ ﭘﺮﻭﺳﻪ ﺗﺎْ ﺛﻴﺮ ﺑﺎﻻﻯ ﺍﻓﺮﺍﺩ ﻭﮔﺮﻭپ ﻫﺎ ﺩﺭ ﺟﻬﺖ ﻧﻴﻞ ﺑﻪ ﻣﺮﺍﻡ ﻫﺎﻯ ﺳﺎﺯﻣﺎﻥ ﺍﺳﺖ . 4 Page Sayed Naim KHALID
6.
ﯾﺎ ﻋﺒﺎﺭﺕ ﺍﺯ
ﭘﺮﻭﺳﻪ ﺍﺳﺖ ﻛﻪ ﺩﺭ ﺁﻥ ﺳﻠﻮﻙ ﻭ ﺑﺮﺧﻮﺭﺩ ﺍﻓﺮﺍﺩ ﻁﻮﺭﻱ ﺗﺤﺖ ﺗﺎﺛﻴﺮ ﻭ ﻧﻔﻮﺫ ﺩﺭ ﺁﻭﺭﺩﻩ ﺷﻮﺩ ﺗﺎ ﺑﺎ ﺍﻫﺪﺍﻑ ﺳﺎﺯﻣﺎﻧﻲ ﻭ ﮔﺮﻭﭘﻲ ﻣﻤﺪ ﻭﺍﻗﻊ ﺷﻮﺩ. ﻣﻬﺎﺭﺕ ﻫﺎی ﻻﺯﻡ ﺩﺭ ﺭﻫﺒﺮی ﻋﺒﺎﺭﺕ ﺍﺯ ) ﺩﻭﺭﺍﻧﺪﯾﺸﯽ ، ﺍﺟﺘﻤﺎﻋﯽ ﺑﻮﺩﻥ ، ﺍﺑﺘﮑﺎﺭ ﻋﻤﻞ ، ﺍﺭﺍﺩﻩ ﻗﻮی ﻭ ﺍﻋﺘﻤﺎﺩ ﺑﻪ ﻧﻔﺲ ، ﺁﮔﺎﻫﯽ ﺍﺯ ﻧﺤﻮﻩ ﺍﻧﺠﺎﻡ ﻭﻅﺎﯾﻒ ، ﻫﻤﮑﺎﺭی ، ﻣﺤﺒﻮﺑﻴﺖ ، ﺍﻧﺤﻄﺎﻑ ﭘﺬﯾﺮی ﻭ ﺳﻼﻣﺖ ﺭﻭﺍﻧﯽ ( ﻣﻴﺒﺎﺷﺪ. ﺁﻣﺮ ﺍﻋﻄﺎ ﻛﻴﺴﺖ ؟ ﺑﻪ ﺷﺨﺼﻲ ﮔﻔﺘﻪ ﻣﻴﺸﻮﺩ ﻛﻪ ﺻﻼﺣﻴﺖ ﻣﻨﻈﻮﺭﻱ ﻭ ﺗﻌﺪﻳﻞ ﻗﺮﺍﺭ ﺩﺍﺩ ﺑﺨﺎﻁﺮ ﺗﻬﻴﻪ ﺍﺟﻨﺎﺱ ﺭﺍ ﺩﺍﺭﺍ ﺑﺎﺷﺪ . ﺍﺳﺘﺮﺍﺗﻴﮋﻱ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﭘﻼﻥ ﮔﺬﺍﺭﻱ ﻭ ﺍﺳﺘﻔﺎﺩﻩ ﺍﺯ ﻣﻨﺎﺑﻊ ﺑﻪ ﻗﺴﻤﻴﻜﻪ ﭼﺎﻧﺲ ﻣﻮﻓﻘﻴﺖ ﺩﺭ ﺑﺪﺳﺖ ﺁﻭﺭﺩﻥ ﺍﻫﺪﺍﻑ ﺩﺭ ﺁﻥ ﺑﻴﺸﺘﺮ ﺑﺎﺷﺪ . ﭘﺎﻟﻴﺴﻲ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﺗﻌﻬﺪ ﻛﺎﺭﻱ ﺍﺳﺖ ﺑﺮﺍﻱ ﺗﻄﺒﻴﻖ ﭘﺎﺭﻩ ﺍﺯ ﺍﻣﻮﺭ ﺩﺭ ﻳﻚ ﺳﺎﺯﻣﺎﻥ . ﺑﻮﺩﻳﺠﻪ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﻛﻴﺴﻪ ﺍﺳﺖ ﻛﻪ ﺩﺭ ﺁﻥ ﻋﻮﺍﻳﺪ ﺭﻳﺨﺘﺎﻧﺪﻩ ﺷﺪﻩ ﻭ ﻣﺼﺎﺭﻑ ﺍﺯ ﺁﻥ ﺑﺮﺩﺍﺷﺘﻪ ﺷﻮﺩ ﺑﻪ ﺩﻭ ﺑﺨﺶ ﻣﻴﺒﺎﺷﺪ 1 ﻋﺎﺩﻱ 2 ﺍﻧﻜﺸﺎﻓﻲ ﻫﻤﺎﻫﻨﮕﻲ ﭼﺒﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﻧﻈﻢ ﺑﺨﺸﻴﺪﻥ ﺑﻪ ﻓﻌﺎﻟﻴﺖ ﻫﺎﻱ ﺍﻓﺮﺍﺩ ، ﮔﺮﻭﻩ ﻫﺎ ، ﺳﺎﺯﻣﺎﻧﻬﺎ ﻭ ﻏﻴﺮﻩ ﺑﺮﺍی ﺭﺳﻴﺪﻥ ﺑﻪ ﻫﺪﻑ. ﻋﻮﺍﻣﻞ ﻣﻮﺛﺮ ﺭﻭﻱ ﻫﻤﺎﻫﻨﮕﻲ . 1 – ﻫﺪﻑ 2 – ﺁﻣﺮ ﮔﺮﻭپ 3 – ﺗﻌﻴﻦ ﻣﺴﺌﻮﻟﻴﺖ 4 – ﺗﻌﻴﻦ ﺻﻼﺣﻴﺖ 5 – ﻛﻨﺘﺮﻭﻝ 6 – ﺗﻌﻴﻦ ﻭﻅﺎﻳﻒ 7 – ﺗﻮﺍﺯﻥ ﻓﻮﺍﻳﺪ ﻫﻤﺎﻫﻨﮕﻲ ﺍﻭﻝ . ﺍﻓﺰﺍﻳﺶ ﻣﻨﺎﺑﻊ . ﺩﻭﻡ . ﺟﻠﻮﮔﻴﺮﻱ ﺍﺯ ﻭﻗﺖ ﺯﻳﺎﺩ . ﺳﻮﻡ . ﺭﺳﻴﺪﻥ ﺑﻪ ﻫﺪﻑ ﺑﻪ ﺻﻮﺭﺕ ﺩﺭﺳﺖ ﻭﺳﺮﻳﻊ. ﭼﻬﺎﺭﻡ . ﺍﻧﻜﺸﺎﻑ ﺍﻗﺘﺼﺎﺩﻱ ﺳﻴﺎﺳﻲ . 5 Page Sayed Naim KHALID
7.
ﻋﻮﺍﻣﻞ ﺗﺸﻮﻳﻖ ﻛﻨﻨﺪﻩ
ﺑﺮﺍﻱ ﻛﺎﺭﻣﻨﺪ . 1 – ﺗﺤﺴﻴﻦ ﻭ ﺗﻤﺠﻴﺪ . 2 – ﺗﺮﻗﻲ ﻭ ﭘﻴﺸﺮﻓﺖ . 3 – ﮔﺮﻓﺘﻦ ﻣﺴﺌﻮﻟﻴﺖ . 4- ﺭﺷﺪ ﺷﺨﺼﻴﺖ . 5 – ﻣﻮﻗﻌﻴﺖ ﺩﺭ ﻛﺎﺭ . 6 – ﺍﻫﻤﻴﺖ ﻛﺎﺭ. 7 – ﻣﻌﺎﺵ ﻣﻨﺎﺳﺐ ﻳﺎ ﻛﺎﻓﻲ . ﻋﻮﺍﻣﻞ ﻧﺎ ﺭﺿﺎﻳﺘﻲ ﻭ ﻣﺎﻳﻮﺱ ﻛﻨﻨﺪﻩ ﻛﺎﺭﻣﻨﺪ . 1 2 3 4 5 6 – – – – – – ﺷﺮﺍﻳﻂ ﺧﺮﺍﺏ ﻛﺎﺭ . ﺑﻴﻜﻔﺎﻳﺘﻲ ﺍﺩﺍﺭﻩ . ﻧﻈﺎﺭﺕ ﻧﺎﺩﺭﺳﺖ . ﺭﻭﺍﺑﻂ ﺿﻌﻴﻒ ﺑﻴﻦ ﭘﺮﺳﻮﻧﻞ . ﺷﺨﺼﻴﺖ ﺿﻌﻴﻒ ﺁﻣﺮ ﺗﻴﻢ . ﻣﻌﺎﺵ ﻧﺎﻛﺎﻓﻲ . ﺍﻧﻈﺒﺎﻁ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﺭﻋﺎﻳﺖ ﻧﻈﻢ ﺍﺩﺍﺭﻩ ﻭ ﺗﻄﺒﻴﻖ ﻗﻮﺍﻧﻴﻦ ﻧﺎﻓﺬ ﺷﺪﻩ ﺩﻭﻟﺖ . ﺩﺳﭙﻠﻴﻦ ﻳﺎ ﻧﻈﻢ Disciplineﭼﻴﺴﺖ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﺍﻗﺪﺍﻣﻴﺴﺖ ﻛﻪ ﺩﺭ ﻣﻘﺎﺑﻞ ﻳﻚ ﻛﺎﺭﮔﺮ ﺩﺭ ﺻﻮﺭﺕ ﺗﺨﻠﻒ ﺍﻭ ﺍﺯ ﻣﻘﺮﺭﺍﺕ ﺻﻮﺭﺕ ﻣﻴﮕﻴﺮﺩ. ﺗﺨﻠﻒ ﭼﻴﺴﺖ ؟ ﺳﺮﻛﺸﻲ ﺍﺯ ﻗﻮﺍﻧﻴﻦ ﻧﺎﻓﺬ ﺷﺪﻩ ﺩﺭ ﻣﻮﻗﻊ ﺍﻧﺠﺎﻡ ﻭﻅﻴﻔﻪ . ﻧﻈﺎﺭﺕ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﺷﻴﻮﻩ ﺣﺎﺻﻞ ﻧﻤﻮﺩﻥ ﺍﻁﻤﻴﻨﺎﻥ ﺍﺯ ﺷﺎﻳﺴﺘﮕﻲ ، ﻣﻮﻳﺖ ﻭ ﻛﻔﺎﻳﺖ ﭘﺮﺳﻮﻧﻞ ﺍﺯ ﻁﺮﻳﻖ ﻣﺸﺎﻫﺪﻩ ﻭ ﻣﺒﺎﺣﺜﻪ ﻭ ﺗﻮﺍﻡ ﺑﺎ ﺭﻫﻨﻤﺎﺋﻲ ﺑﺎﺷﺪ . ﺭﻭﺵ ﻫﺎی ﻣﺪﯾﺮﯾﺖ ﮐﺪﺍﻣﻨﺪ؟ ﻧﻈﺎﺭﺕ ﺑﻪ ﺳﻪ ﺷﻜﻞ ﻣﻴﺒﺎﺷﺪ . Autocritic1 Anarchitic2 Democratic3 ﺻﻼﺣﻴﺖ Authortiyﭼﻴﺴﺖ؟ ﺻﻼﺣﻴﺖ ﺑﻪ ﻣﻌﻨﻰ ﺗﻮﺍﻧﺎﯾﻰ ﻳﺎ ﺗﺎﺛﻴﺮ ﻳﻚ ﺷﺨﺺ ﺑﺎﻻﻯ ﺍﺷﺨﺎﺹ ﺩﻳﮕﺮ ﺍﺯﻁﺮﻳﻖ ﺳﻠﺴﻠﻪ ﺍﻭﺍﻣﺮ ﺍﺩﺍﺭﻯ ﻳﻚ ﺳﺎﺯﻣﺎﻥ ﺍﺳﺖ ﺻﻼﺣﻴﺖ ﺩﺍﺭﺍﻯ ﺍﻧﻮﺍﻉ ﺫﻳﻞ ﺍﺳﺖ : 1- ﺻﻼﺣﻴﺖ ﻗﺎﻧﻮﻧﻰ : Legal Authority ﺩﺭﺍﻳﻦ ﺣﺎﻟﺖ ﻗﺎﻧﻮﻥ ﺗﻮﺍﻧﺎﺋﻰ ﺭﺍﺑﻪ ﻳﻚ ﺷﺨﺺ ﻣﻴﺪﻫﺪ ﻣﺜﻼ ً ﺁﻣﺮ ﻳﻚ ﺩﻓﺘﺮ ﺻﻼﺣﻴﺖ ﻗﺎﻧﻮﻧﻰ ﺑﺮﺍﻯ ﺍﺩﺍﺭﻩ ﺍﻣﻮﺭ ﺭﺍ ﺩﺍﺭﺩ. 6 Page Sayed Naim KHALID
8.
2- ﺻﻼﺣﻴﺖ ﺗﺨﻨﻴﻜﻰ
:Technical Authority ﺍﻳﻦ ﻧﻮﻉ ﺻﻼﺣﻴﺖ ﺑﺮﺍﻯ ﻣﻬﺎﺭﺕ ﻫﺎﻯ ﺗﺼﺪﻳﻖ ﺷﺪﻩ ﺩﺭ ﻳﻚ ﺳﺎﺣﻪ ﺑﺨﺼﻮﺹ ﺍﺳﺘﻔﺎﺩﻩ ﻣﻴﮕﺮﺩﺩ.ﻣﺜﻼ ً ْ ﻳﻚ ﺩﺍﻛﺘﺮ ﺳﺎﺑﻘﻪ ﺩﺍﺭ ﺻﻼﺣﻴﺖ ﺗﺸﺨﻴﺺ ﻭﺗﻮﺿﻴﺢ ﺣﺎﻟﺖ ﻣﺮﻳﺾ ﺭﺍ ﻧﻈﺮ ﺑﻪ ﺻﻼﺣﻴﺖ ﺗﺨﻨﻴﻜﻰ ﺩﺍﺭﺍ ﺍﺳﺖ. 3- ﺻﻼﺣﻴﺖ ﻧﻬﺎﯾﻰ : Ultimate Authority ﺍﻳﻦ ﻧﻮﻉ ﺻﻼﺣﻴﺖ ﻫﺎ ﺍﺯ ﻳﻚ ﻣﻘﺎﻡ ﺧﺎﺹ ﺳﺮﭼﺸﻤﻪ ﻣﻴﮕﻴﺮﺩ ﻣﺜﻼ ً ﺭﺋﻴﺲ ﺟﻤﻬﻮﺭ ﻳﻚ ﻣﻤﻠﻜﺖ ﺑﻪ ﻣﺠﺮﺩ ﻧﺸﺴﺘﻦ ﺑﻪ ﮐﺮﺳﯽ ﺭﻳﺎﺳﺖ ﺟﻤﻬﻮﺭﻯ ﺻﻼﺣﻴﺖ ﻧﻬﺎﯾﻰ ﺑﺎﻻﻯ ﺗﻤﺎﻡ ﻣﻮﺿﻮﻋﺎﺗﻰ ﻛﻪ ﺩﺭﻳﮏ ﮐﺸﻮﺭ ﺑﻪ ﻭﻗﻮﻉ ﻣﻴﺮﺳﺪ ﺩﺍﺭﺩ. 4- ﺻﻼﺣﻴﺖ ﻋﻤﻠﻰ : Operational Authority ﺍﻳﻦ ﺻﻼﺣﻴﺖ ﺗﻮﺳﻂ ﻣﻨﻴﺠﺮ ﻓﻮﻗﺎﻧﻰ ﺑﺮﺍﻯ ﭘﻴﺶ ﺑﺮﺩ ﻓﻌﺎﻟﻴﺖ ﻫﺎﻯ ﺭﻭﺯ ﻣﺮﻩ ﺑﻪ ﺯﻳﺮﺩﺳﺖ ﺩﺍﺩﻩ ﻣﻴﺸﻮﺩ ﻣﺜﻼ ً ﻫﺮﮔﺎﻩ ﻣﺪﻳﺮ ﻳﺎﻣﻨﻴﺠﺮ ﻓﻮﻗﺎﻧﻰ ﻳﺎ ﻣﻨﻴﺠﺮ ﻣﺎﻟﻰ ﺻﻼﺣﻴﺖ ﺍﺳﺘﻔﺎﺩﻩ ﺩﺭﺣﺪﻭﺩ ﻣﺒﻠﻎ ﻳﻚ ﻣﻠﻴﻮﻥ ﺍﻓﻐﺎﻧﻰ ﺭﺍ ﺑﺪﻫﺪ ﺍﻳﻦ ﻧﻮﻉ ﺻﻼﺣﻴﺖ ﺭﺍﺑﻨﺎﻡ ﺻﻼﺣﻴﺖ ﻋﻤﻠﻰ ﻳﺎﺩ ﻣﻴﻨﻤﺎﻳﻨﺪ. 5- ﺻﻼﺣﻴﺖ ﺧﻄﻰ : Line Authority ﺩﺭﻫﻤﻪ ﺳﺎﺯﻣﺎﻧﻬﺎ ﻫﻤﻴﺸﻪ ﺭﻭﺍﺑﻂ ﺑﻴﻦ ﺭﺋﻴﺲ ﻭ ﺯﻳﺮﺩﺳﺖ ﻣﻮﺟﻮﺩ ﺍﺳﺖ. ﻳﻚ ﺁﻣﺮ ﻣﻴﺘﻮﺍﻧﺪ ﺻﻼﺣﻴﺖ ﺭﺍ ﺑﻪ ﺯﻳﺮ ﺩﺳﺖ ﺧﻮﺩ ﺍﻧﺘﻘﺎﻝ ﺩﻫﺪ ﻛﻪ ﺍﻭ ﺑﻪ ﻧﻮﺑﻪ ﺧﻮﺩ ﺻﻼﺣﻴﺖ ﺭﺍﺑﻪ ﺗﺎﺑﻊ ﺧﻮﺩ ﺍﻧﺘﻘﺎﻝ ﻣﻴﺪﻫﺪ. ﺑﻪ ْ ﻫﻤﻴﻦ ﺗﺮﺗﻴﺐ ﺍﮔﺮ ﻣﺎ ﺍﺯ ﺑﻠﻨﺪ ﺗﺮﻳﻦ ﻣﻨﻴﺠﺮ ﺗﺎ ﭘﺎﯾﻴﻦ ﺗﺮﻳﻦ ﻛﺎﺭﻣﻨﺪ ﻳﻚ ﺳﺎﺯﻣﺎﻥ ﺧﻂ ﺭﺍ ﺗﺮﺳﻴﻢ ﻧﻤﺎﻳﻢ ﻳﮓ ﮔﺮﺍﻑ ﺧﻄﻰ ﺭﺍﺑﺪﺳﺖ ﺧﻮﺍﻫﻴﻢ ﺁﻭﺭﺩ ﻛﻪ ﻋﺒﺎﺭﺕ ﺍﺯ ﺻﻼﺣﻴﺖ ﺧﻄﻰ ﺍﺳﺖ. 6- ﺻﻼﺣﻴﺖ ﻛﺎﺭﻣﻨﺪ : Staff Authority ﻭﻗﺘﻰ ﺷﺨﺼﻰ ﺧﺎﺭﺝ ﺍﺯ ﺣﺎﻛﻤﻴﺖ ﺳﺎﺯﻣﺎﻥ ﺑﺮﺍﻯ ﻣﺴﻮﻭﻟﻴﺘﻰ ﺍﻧﺘﺨﺎﺏ ﮔﺮﺩﻳﺪ ﺑﺎ ﻭﺟﻮﺩﻳﻜﻪ ﺍﻭ ﻛﺎﺭﻣﻨﺪ ﻣﻌﻤﻮﻟﻰ ﺳﺎﺯﻣﺎﻥ ﻧﻴﺴﺖ ﺑﺮﺍﻯ ﺍﻭ ﺻﻼﺣﻴﺖ ﺩﺍﺩﻩ ﻣﻴﺸﻮﺩ ﺑﻪ ﻫﺪﻑ ﺑﺨﺼﻮﺹ ﺍﺳﺘﺨﺪﺍﻡ ﻣﻴﮕﺮﺩﺩ. ﻣﺜﻼ ً ﺍﻧﺘﺨﺎﺏ ﻭﺍﺳﺘﺨﺪﺍﻡ ﻳﻚ ﻣﺤﺎﺳﺐ ﻣﺎﻫﺮ ﺑﺤﻴﺚ ﻧﺎﻅﺮﻣﺎﻟﻰ. ﺍﻳﻦ ﺷﺨﺺ ﺩﺭﻣﻘﺎﺑﻞ ﻣﻨﻴﺠﺮ ﻓﻮﻗﺎﻧﻰ ﺣﺴﺎﺏ ﺩﻩ ﺍﺳﺖ ﺍﻣﺎ ﺑﺎ ﺳﺎﻳﺮ ﻛﺎﺭﻣﻨﺪﺍﻥ ﺭﻭﺍﺑﻂ ﺭﺳﻤﻰ ﻧﺪﺍﺭﺩ. ﻣﻮﺍﺭﺩ ﺗﺎﺩﯾﺐ ﭼﻴﺴﺖ؟ ﮐﺎﺭﮐﻦ ﺧﺪﻣﺎﺕ ﻣﻠﮑﯽ ﻫﺮ ﮔﺎﻩ ﻣﺮﺗﮑﺐ ﺗﺨﻠﻒ ﻗﺎﻧﻮﻥ ﻭ ﻣﻘﺮﺭﺍﺕ ﻣﻴﺸﻮﺩ ﺍﺯ ﻁﺮﻑ ﺍﺩﺍﺭﻩ ﻣﺮﺑﻮﻁﻪ ﺍﺵ ﻣﻮﺭﺩ ﺗﺎﺩﯾﺐ ﻗﺮﺍﺭ ﻣﻴﮕﻴﺮﺩ. 1ﺗﻮﺻﻴﻪ 2- ﺍﺧﻄﺎﺭﯾﻪ 3- ﮐﺴﺮ ﻣﻌﺎﺵ 4- ﺗﺒﺪﯾﻠﯽ 5- ﻓﺴﺦ ﻗﺮﺍﺭ ﺩﺍﺩﭘﺮﺍﺑﻠﻢ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﻳﻚ ﻣﺸﻜﻞ ﻳﺎ ﻣﺎﻧﻌﻪ ﺑﻴﻦ ﺣﺎﻟﺖ ﻣﻮﺟﻮﺩﻩ ﻭ ﻫﺪﻑ ﻣﻄﻠﻮﺏ ﺁﻳﻨﺪﻩ ﺍﺳﺖ . 7 Page Sayed Naim KHALID
9.
ﺳﻮﺍﻻﺕ ﺑﺨﺶ ﺍﺳﻨﺎﺩ ﺍﺳﻨﺎﺩ
ﺗﻘﻨﻴﻨﻲ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﻗﺎﻧﻮﻥ ﻓﺮﻣﺎﻥ ﺗﻘﻨﻴﻨﻲ، ﻣﻘﺮﺭﻩ ﻭ ﻻﻳﺤﻪ ﻣﻴﺒﺎﺷﺪ . ﻗﺎﻧﻮﻥ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﻣﺠﻤﻮﻉ ﺩﺳﺎﻁﻴﺮ ﻭ ﻣﻘﺮﺭﺍﺕ ﺍﺳﺖ ﻛﻪ ﺑﺮﺍﻱ ﺗﻨﻈﻴﻢ ﺍﺟﺘﻤﺎﻉ ﻭﺿﻊ ﺷﺪﻩ ﺍﺳﺖ ﻭ ﺩﺭ ﻣﻘﺎﺑﻞ ﺿﻤﺎﻧﺖ ﺍﺟﺮﺍ ﻣﻴﺸﻮﺩ . ﻓﺮﻣﺎﻥ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﻳﻚ ﺳﻨﺪ ﺗﻘﻨﻴﻨﻲ ﺣﻜﻢ ﻋﺎﻡ ﺍﺳﺖ ﻛﻪ ﻣﺒﻨﻲ ﺑﺮ ﺍﺟﺮﺍﻱ ﻳﻚ ﻣﻮﺿﻮﻉ ﺑﺮﺍﻱ ﻳﻚ ﻣﺪﺕ ﺯﻣﺎﻥ ﻣﺤﺪﻭﺩ ﻳﺎ ﻧﺎ ﻣﺤﺪﻭﺩ ﻣﻴﺒﺎﺷﺪ . ﻣﻘﺮﺭﻩ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﻳﻚ ﺳﻨﺪ ﺗﻘﻨﻴﻨﻲ ﺍﺳﺖ ﻛﻪ ﺻﻼﺣﻴﺖ ﺻﺪﻭﺭ ﺁﻧﺮﺍ ﻳﻜﻲ ﺍﺯ ﻗﻮﺍﻱ ﺛﻼﺛﻪ ﺩﻭﻟﺖ ﺩﺍﺭﺍ ﻣﻴﺒﺎﺷﺪ . ﻻﻳﺤﻪ ﭼﻴﺴﺖ ؟ ﻭﺿﻊ ﻳﻚ ﺳﻠﺴﻠﻪ ﻣﻌﻴﺎﺭ ﻫﺎﻱ ﻭﻅﻴﻔﻮﻱ ﻛﻪ ﻣﺘﻜﻲ ﺑﻪ ﻣﻘﺮﺭﺍﺕ ﻭ ﻗﻮﺍﻧﻴﻦ ﺑﺎﺷﺪ . ﭘﺮﻭﺳﻴﺠﺮ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﻁﻲ ﻣﺮﺍﺣﻞ ﻭ ﻳﺎ ﻗﺪﻡ ﻫﺎﻱ ﻳﻚ ﻛﺎﺭ ﺍﺯ ﺍﺑﺘﺪﺍ ﺗﺎ ﺍﻧﺘﻬﺎ ﭘﻴﺸﻨﻬﺎﺩ ﭼﻴﺴﺖ ؟ ﺳﻨﺪﻱ ﺍﺳﺖ ﻛﻪ ﺑﺮﺍﻱ ﺗﺪﺍﺭﻛﺎﺕ ﻣﻄﺎﺑﻖ ﻗﺎﻧﻮﻥ ﻭ ﻣﻘﺮﺭﺍﺕ ﺍﺳﺘﻔﺎﺩﻩ ﻣﻴﺸﻮﺩ . ﻧﻮﺭﻡ ﻭ ﺍﺳﺘﻨﺪﺭﺩ ﭼﻴﺴﺖ؟ ﻧﻮﺭﻡ ﮐﻠﻤﻪ ﺍﻧﮕﻠﻴﺴﯽ ﺑﻪ ﻣﻌﻨﯽ ﻣﻌﻴﺎﺭ ﺍﺳﺖ ﮐﻪ ﻋﺒﺎﺭﺕ ﺍﺯ ﺭﺷﺘﻪ ﻗﻮﺍﻧﻴﻦ ﻭﺿﻊ ﺷﺪﻩ ﺑﺮ ﭼﻴﺰ ﻳﺎ ﺷﯽ ﻣﯽ ﺑﺎﺷﺪ. ﺳﺘﻨﺪﺭﺩ ﺑﺮﺍﺳﺎﺱ ﻗﺎﻧﻮﻥ ﻭ ﻣﻌﻴﺎﺭ ﻋﻤﻞ ﮐﺮﺩﻥ ﺭﺍ ﮔﻮﻳﻨﺪ. ﺑﻪ ﻋﺒﺎﺭﻩ ﺩﯾﮕﺮ : ﺗﻌﻴﻴﻦ ﻭ ﺗﺪﻭﯾﻦ ﻭﯾﮋﻩ ﮔﯽ ﻫﺎی ﻻﺯﻡ ﺩﺭ ﺗﻮﻟﻴﺪ ﯾﮏ ﻓﺮﺍﻭﺭﺩﻩ ﻭ ﺍﻧﺠﺎﻡ ﯾﮏ ﺧﺪﻣﺖ ﺑﻪ ﻋﺒﺎﺭﻩ ﺩﯾﮕﺮ": ﺍﺳﺘﻨﺪﺭﺩ ﯾﻌﻨﯽ ﺗﻮﻟﻴﺪ ﯾﮏ ﮐﺎﻻ ﺑﺎ ﮐﻴﻔﻴﺖ ﻣﻨﺎﺳﺐ، ﺑﺎ ﻫﺪﻑ ﺧﺪﻣﺘﮕﺬﺍﺭی ﺑﺮﺍی ﻣﺮﺩﻡ" 8 Page Sayed Naim KHALID
10.
ﺳﻮﺍﻻﺕ ﺍﺩﺍﺭی ﺩﻓﺘﺮ ﭼﻴﺴﺖ
؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﻣﺤﻠﻲ ﺍﺳﺖ ﻛﻪ ﺩﺭ ﺁﻥ ﻛﺎﺭﻫﺎ ﺭﻭﻱ ﺍﻭﺭﺍﻕ ﺍﻧﺠﺎﻡ ﺷﺪﻩ ﺍﺳﻨﺎﺩ ﻭ ﻣﻜﺎﺗﺐ ﺩﺭ ﺁﻥ ﻧﮕﻬﺪﺍﺭﻱ ﻣﻴﺸﻮﺩ . ﻭﺯﺍﺭﺕ ﭼﻴﺴﺖ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﯾﮏ ﺍﺩﺍﺭی ﻋﺎﻟﯽ ﻣﺮﮐﺰی ﺍﺳﺖ ﮐﻪ ﺩﺍﺭﺍی ﺗﺸﮑﻴﻞ ﻣﻨﻈﻢ ﺑﻮﺩﻩ ﻭ ﺩﺭ ﺭﺱ ﺧﻮﺩ ﻭﺯﯾﺮ ﺩﺍﺷﺘﻪ ﺑﺎﺷﺪ. ﭘﻴﺎﻣﺪ ﻫﺎﻱ ﺭﻳﻔﻮﺭﻡ ﺟﺪﻳﺪ ﺍﺩﺍﺭﻱ . 1 – ﺍﺯ ﺑﻴﻦ ﺑﺮﺩﻥ ﺗﺸﻜﻴﻼﺕ ﻛﻬﻨﻪ ﻭ ﻏﻴﺮ ﻣﻮﺛﺮ . 2 – ﺍﺯ ﺑﻴﻦ ﺑﺮﺩﻥ ﺑﻴﻜﺎﺭﻱ ﻫﺎﻱ ﻣﺨﻔﻲ . 3 – ﺍﻧﻜﺸﺎﻑ ﺳﻴﺴﺘﻢ ﺍﺩﺍﺭﻩ ﻋﺎﻣﻪ ﻣﻌﺎﺻﺮ . 4 - ﺗﻮﺳﻌﻪ ﺍﻧﻮﺍﻉ ﻛﺎﺭﻳﺎﺑﻲ ﺟﺪﻳﺪ ﻭ ﺷﻐﻞ ﺳﺎﺯﻱ . 5 – ﺍﺳﺘﺨﺪﺍﻡ ﺑﻪ ﺷﻴﻮﻩ ﺭﻗﺎﺑﺖ ﺁﺯﺍﺩ ﺑﻪ ﻫﺪﻑ ﻣﻨﺪﻱ ﺍﻧﻜﺸﺎﻑ ﻅﺮﻓﻴﺖ ﻫﺎ . 6 – ﺍﺯ ﺑﻴﻦ ﺑﺮﺩﻥ ﻓﺴﺎﺩ ﺍﺩﺍﺭﻱ . 7 – ﺍﻳﺠﺎﺩ ﺍﺩﺍﺭﻩ ﺑﺪﻭﻥ ﺗﺒﻌﻴﺾ . ﺍﻧﻮﺍﻉ ﺗﻘﺪﻳﺮ ﻧﺎﻣﻪ ﻭ ﺻﻼﺣﻴﺖ ﺩﺍﺩﻥ ﺁﻥ . 1 – ﺩﺭﺟﻪ ﺍﻭﻝ ﻛﻪ ﺍﺯ ﺻﻼﺣﻴﺖ ﺭﺋﻴﺲ ﺟﻤﻬﻮﺭ ﻣﻴﺒﺎﺷﺪ . 2 – ﺩﺭﺟﻪ ﺩﻭﻡ ﻛﻪ ﺍﺯ ﺻﻼﺣﻴﺖ ﻣﻌﺎﻭﻧﻴﻦ ﺭﺋﻴﺲ ﺟﻤﻬﻮﺭ ﻣﻴﺒﺎﺷﺪ . 3 – ﺩﺭﺟﻪ ﺳﻮﻡ ﻛﻪ ﺍﺯ ﺻﻼﺣﻴﺖ ﻭﺯﺍﺭﺕ ﻣﻴﺒﺎﺷﺪ . ﻋﻮﺍﻣﻞ ﻓﺴﺎﺩ ﺍﺩﺍﺭﻱ . 1 ﻋﺪﻡ ﻣﻮﺟﻮﺩﻳﺖ ﺳﻴﺴﺘﻢ ﺗﻌﻘﻴﺐ ﻗﻀﺎﺋﻲ . 2 – ﻋﺪﻡ ﻣﻮﺟﻮﺩﻳﺖ ﺳﻴﺴﺘﻢ ﻣﻜﺎﻓﺎﺕ ﻭ ﻣﺠﺎﺯﺍﺕ . 3 – ﻣﻌﺎﺵ ﻛﻢ . 4 – ﺗﻘﺪﻳﻢ ﺭﻭﺍﺑﻂ ﺑﺮ ﺿﻮﺍﺑﻂ ﺩﺭ ﺍﺳﺘﺨﺪﺍﻡ . ﻭﻅﻴﻔﻪ ﭘﺎﺭﻟﻤﺎﻥ ﭼﻴﺴﺖ ؟ ﺗﺼﻮﻳﺐ ﺑﻮﺩﻳﺠﻪ ﺳﺎﻻﻧﻪ ﺩﻭﻟﺖ ﻗﺮ ﺍﺭ ﺩﺍﺩ ﻫﺎﻱ ﺑﻴﻦ ﺍﻟﻤﻠﻠﻲ ﻭ ﻓﺮﺍﺧﻮﺍﻧﺪﻥ ﻛﺎﺑﻴﻨﻪ ﺑﻪ ﺷﻤﻮﻝ ﺭﺋﻴﺲ ﺟﻤﻬﻮﺭ . ﺟﻠﺴﻪ ﺑﻦ ﺩﺭ ﻛﺪﺍﻡ ﺳﺎﻝ ﺭﻭﻱ ﭼﻪ ﻣﻨﻈﻮﺭ ﺩﺍﻳﺮ ﮔﺮﺩﻳﺪ ؟ ﺟﻠﺴﻪ ﺑﻦ ﺩﺭ 6 ﻗﻮﺱ 0831 ﺁﻏﺎﺯ ﻭ ﺩﺭ 61 ﻗﻮﺱ 0831 ﺧﺘﻢ ﮔﺮﺩﻳﺪ ﻛﻪ ﺑﺮﺍﻱ ﺍﺩﺍﺭﻩ ﻣﻮﻗﺖ ﺗﺤﺖ ﺳﺮﭘﺮﺳﺘﻲ ﺣﺎﻣﺪﻛﺮﺯﻱ ﺩﺍﻳﺮ ﮔﺮﺩﻳﺪﻩ ﺑﻮﺩ. ﺗﻌﺮﻳﻒ ﺧﺪﻣﺎﺕ ﻣﻠﻜﻲ . ﻋﺒﺎﺭﺕ ﺍﺯ ﻳﻚ ﺗﺸﻜﻴﻞ ﻏﻴﺮ ﻧﻈﺎﻣﻲ ﻭ ﻗﻀﺎﺋﻲ ﻣﻴﺒﺎﺷﺪ ﻛﻪ ﺩﺭ ﭼﻮﻛﺎﺕ ﺣﻜﻮﻣﺖ ﻭﻅﻴﻔﻪ ﻣﻴﻨﻤﺎﻳﺪ ﻭ ﺗﻮﺳﻂ ﻣﻜﺘﻮﺏ ﺷﻤﺎﺭﻩ 752 ﻣﻮﺭﺥ 2 ﺛﻮﺭ 0831 ﺗﺸﻜﻴﻞ ﮔﺮﺩﻳﺪﻩ ﺑﻮﺩ . 9 Page Sayed Naim KHALID
11.
ﻭﻅﺎﻳﻒ ﻛﻤﻴﺴﻴﻮﻥ ﺍﺩﺍﺭﻱ
ﻭ ﺧﺪﻣﺎﺕ ﻣﻠﻜﻲ . ﻁﺮﺡ ﻭ ﻧﻈﺎﺭﺕ ﺍﺯ ﭘﺎﻟﻴﺴﻲ ﺷﺮﺍﻳﻂ ﻣﺮﺑﻮﻁ ﺑﻪ ﺍﺳﺘﺨﺪﺍﻡ ، ﻣﻌﺎﺵ ، ﺣﺎﺿﺮﻱ ، ﺗﻘﺎﻋﺪ ، ﺗﺮﻓﻲ ، ﺭﺧﺼﺘﻲ ﻭ ﺳﺎﻳﺮ ﺍﻣﻮﺭ ﻣﺮﺑﻮﻁ ﺑﻪ ﺧﺪﻣﺎﺕ ﻣﻠﻜﻲ . ﺣﺎﺿﺮﻱ ﭼﻴﺴﺖ ؟ ﺳﻨﺪﻱ ﺍﺳﺖ ﻛﻪ ﻣﻮﺟﻮﺩﻳﺖ ﻛﺎﺭﻣﻨﺪﺍﻥ ﺭﺍ ﺩﺭ ﺍﻭﻗﺎﺕ ﻣﻌﻴﻦ ﻛﺎﺭ ﺛﺒﺖ ﻣﻴﻨﻤﺎﻳﺪ . ﻣﺠﻠﺲ ﯾﺎ ﻣﻴﺘﻨﮓ ﭼﻴﺴﺖ؟ ﻳﻚ ﻣﺘﻴﻨﮓ ﺗﺠﺎﺭﺗﻰ ﻋﺒﺎﺭﺕ ﺍﺯ ﺍﺟﺘﻤﺎﻋﻰ ﺍﺳﺖ ﻛﻪ ﺩﺭ ﺁﻥ ﺑﻴﻦ ﺳﻪ ﻭﻳﺎ ﺑﻴﺸﺘﺮﺍﺯ ﺳﻪ ﺷﺨﺺ ﺩﺭ ﻣﻮﺭﺩ ﺗﺒﺎﺩﻟﻪ ﻣﻌﻠﻮﻣﺎﺕ ﻳﺎ ﻣﻮﺿﻮﻋﺎﺕ ﻋﻤﻮﻣﻰ ﻭﻳﺎ ﭘﺮﺍﺑﻠﻢ ﻫﺎ ﺑﺮﺍﻯ ﺩﺭﻙ ﺑﻬﺘﺮ ﻭﺣﻞ ﺍﻳﻦ ﭘﺮﺍﺑﻠﻢ ﻫﺎ ﺑﺤﺚ ﻫﺎﻯ ْ ﺳﻮﺩﻣﻨﺪ ﺻﻮﺭﺕ ﻣﻴﮕﻴﺮﺩ ﻛﻠﻤﺎﺕ ﻛﻠﻴﺪﻯ ﺩﺭ ﻳﻚ ﻣﺘﻴﻨﮓ ، ﺳﻮﺩﻣﻨﺪﻯ ﺩﺭﻙ ﻭﻳﺎ Understandingﻭﺣﻞ ﻳﺎ Solvingﻣﻴﺒﺎﺷﺪ. ﻣﻴﻨﻮﺕ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﮐﺎﭘﯽ ﻣﮑﺘﻮﺏ ﺻﺎﺩﺭﻩ ﺍﺳﺖ ﮐﻪ ﺟﻬﺖ ﺍﺛﺒﺎﺕ ﺍﺟﺮﺍﺁﺕ ﺩﺭ ﻓﺎﯾﻞ ﻣﺮﺑﻮﻁﻪ ﺍﺵ ﺩﺭ ﺩﻓﺘﺮ ﺣﻔﻆ ﻣﻴﮕﺮﺩﺩ. ﺍﺳﻨﺎﺩ ﺑﺮ ﭼﻨﺪ ﻗﺴﻢ ﺍﺳﺖ ؟ ! ﺍﺳﻨﺎﺩ ﻣﺤﺮﻡ -: bﺍﺳﻨﺎﺩ ﻋﺎﺩی -: c ﺍﺳﻨﺎﺩ ﺑﺮ ﺳﻪ ﻗﺴﻢ ﺍﺳﺖ -: a ﺍﺳﻨﺎﺩ ﻣﺤﺮﻡ :- ﻋﺒﺎﺭﺕ ﺍﺯ )ﺍﺣﮑﺎﻡ ، ﻣﺼﻮﺑﺎﺕ ، ﻓﺮﺍﻣﻴﻦ ( ﻣﻴﺒﺎﺷﺪ. ﺍﺳﻨﺎﺩ ﻋﺎﺩی :- ﻋﺒﺎﺭﺕ ﺍﺳﺖ ﺍﺳﻨﺎﺩ ﺍﺳﺖ ﮐﻪ ﺭﻭﺯﻣﺮﻩ ﺍﺯ ﺁﻥ ﺍﺳﺘﻔﺎﺩﻩ ﻣﻴﮑﻨﻴﻢ. ﻓﻮﺭﻣﻪ ﺟﺎﺕ :- ﻋﺒﺎﺭﺕ ﺍﺯ ﺍﺳﺘﺤﻘﺎﻕ ﻣﻌﺎﺷﺎﺕ ﻭ ﺗﻤﺎﻡ ﻓﻮﺭﻣﻪ ﻫﺎ ﻣﻴﺒﺎﺷﺪ. ﻓﻮﺭﻣﻪ ﺟﺎﺕ ﻣﮑﺘﻮﺏ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﺳﻨﺪ ﺭﺳﻤﯽ ﮐﺘﺒﯽ ﺍﺳﺖ ﮐﻪ ﺍﺯ ﻁﺮﻑ ﯾﮏ ﺍﺩﺍﺭﻩ ﺑﺨﺎﻁﺮ ﺍﻅﻬﺎﺭ ﻣﻄﻠﺐ ﺑﻪ ﺍﺩﺍﺭﻩ ﺩﯾﮕﺮ ﯾﺎ ﻣﺮﺟﻊ ﺩﯾﮕﺮ ﺑﻄﻮﺭ ﺭﺳﻤﯽ ﺍﺭﺳﺎﻝ ﻣﻴﮕﺮﺩﺩ. ﻋﺒﺎﺭﺕ ﺍﺯ ﻧﺎﻣﻪ ﺭﺳﻤﯽ ﺍﺳﺖ ﮐﻪ ﺧﻮﺍﺳﺘﻪ ﻫﺎی ﻁﺮﺡ ﺷﺪﻩ ﺭﺍ ﺑﻪ ﻁﺮﻑ ﻣﻘﺎﺑﻞ ﺑﻪ ﺻﻮﺭﺕ ﺻﺤﯽ ﻭ ﺍﺻﻮﻟﯽ ﺁﻥ ﻣﻴﺮﺳﺎﻧﺪ. ﻋﺒﺎﺭﺕ ﺍﺯ ﻭﺳﻴﻠﻪ ﺍﺭﺗﺒﺎﻁﺎﺕ ﺭﺳﻤﯽ ﺩﺭ ﻣﻮﺍﺭﺩ ﺍﺟﺮﺍﺁﺕ ﻣﻮﺭﺩ ﻧﻈﺮ ﺑﻴﻦ ﻭﺯﺍﺭﺕ ﺧﺎﻧﻪ ﻫﺎ ، ﺍﺩﺍﺭﺍﺕ ﻭ ﻣﻮﺳﺴﺎﺕ ﺍﺳﺘﻔﺎﺩﻩ ﻣﻴﮕﺮﺩﺩ. ﻭ ﻣﺘﺸﮑﻞ ﺍﺯ ﺳﻪ ﺑﺨﺶ ﺍﺳﺖ. 1. ﺁﻏﺎﺯ-- ﮐﻪ ﺷﺮﻭﻉ ﺁﻥ ﻋﻨﻮﺍﻥ ﻭ ﯾﺎ ﻣﺮﺍﺟﻊ ﺭﺍ ﻣﺸﺨﺺ ﻣﻴﺴﺎﺯﺩ. 2. ﻫﺪﻑ -- ﮐﻪ ﺑﻴﺎﻧﮕﺮ ﻣﻄﻠﺐ ﻣﻴﺒﺎﺷﺪ. 3. ﭘﺎﯾﺎﻥ -- ﮐﻪ ﺍﺟﺮﺍﺁﺕ ﺭﺍ ﺩﺭ ﺑﺮ ﻣﻴﮕﻴﺮﺩ. ﻣﮑﺘﻮﺏ ﺑﻪ ﭼﻨﺪ ﻧﻮﻉ ﺍﺳﺖ ؟ ﻣﮑﺘﻮﺏ ﺑﻪ ﭼﻬﺎﺭ ﻧﻮﻉ ﺍﺳﺖ -:1 --:ﺟﻮﺍﺏ ﻁﻠﺐ-:2 ﻣﺘﺤﺪﺍﻟﻤﺎﻝ -:3 ﻫﺪﺍﯾﺖ ﺩﻫﻨﺪﻩ -:4 ﺣﻔﻈﻴﻪ ﺛﺒﺖ ﻭ ﺭﺍﺟﺴﺘﺮ ﭼﻴﺴﺖ ؟ ﮐﺘﺎﺏ ﺭﺍ ﮔﻮﯾﻨﺪ ﮐﻪ ﺩﺭ ﺁﻥ ﺍﺣﮑﺎﻡ ﺍﺳﻨﺎﺩ ﯾﻌﻨﯽ )ﭘﻴﺸﻨﻬﺎﺩﺍﺕ ، ﻋﺮﺍﯾﺾ ، ﻫﺪﺍﯾﺎﺕ ﻭ ﺭﻫﻨﻤﻮﺩ ﻫﺎ ( ﮐﻪ ﻣﺰﯾﻦ ﺑﻪ ﺍﻣﻀﺎء ﻣﻘﺎﻡ ﺫﯾﺼﻼﺡ ﺍﺩﺍﺭﻩ ﻣﺮﺑﻮﻁﻪ ﺑﺎﺷﺪ ﺩﺭﺝ ﻭ ﺛﺒﺖ ﻣﻴﮕﺮﺩﺩ. ﮐﺘﺎﺏ ﻭﺍﺭﺩﻩ ﻭ ﺻﺎﺩﺭﻩ ﭼﻴﺴﺖ ؟ :1ﺳﻨﺪ ﺭﺳﻤﯽ ﯾﺎ ﺭﺍﺟﺴﺘﺮ ﺗﻤﺎﻡ ﺍﺭﺳﺎﻝ ﻭ ﻣﺮﺳﻮﻝ ﯾﮏ ﺍﺩﺍﺭﻩ ﻣﻴﺒﺎﺷﺪ.ﮐﺘﺎﺏ ﺭﺳﻴﺪﺍﺕ ﭼﻴﺴﺖ ؟ :1ﺳﻨﺪ ﺗﺴﻠﻴﻤﯽ ﯾﮏ ﺍﺩﺍﺭﻩ ﻣﻴﺒﺎﺷﺪ ﮐﻪ ﺑﻮﺳﻴﻠﻪ ﺁﻥ ﻣﮑﺎﺗﻴﺐ ﺑﻪ ﻣﺮﺍﺟﻊ ﻣﺨﺘﻠﻔﻪ ﺻﺎﺩﺭ ﺷﺪﻩﺭﺳﻤﺎً ﺑﻪ ﺁﻥ ﻣﺮﺍﺟﻊ ﺗﺴﻠﻴﻢ ﺩﺍﺩﻩ ﻣﻴﺸﻮﺩ. 01 Page Sayed Naim KHALID
12.
ﺍﺳﺘﻌﻼﻡ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ
ﺍﺯ ﺳﻨﺪ ﺭﺳﻤﯽ ﺍﺩﺍﺭﻩ ﺍﺳﺖ ﮐﻪ ﺍﺯ ﺁﻥ ﺟﻬﺖ ﺑﺪﺳﺖ ﺁﻭﺭﺩﻥ ﻣﻌﻠﻮﻣﺎﺕ ﺍﺯ ﺍﺩﺍﺭﺍﺕ ﻭ ﻣﺮﺟﻊ ﺫﯾﺮﺑﻂ ﺍﺳﺘﻔﺎﺩﻩ ﻣﻴﮕﺮﺩﺩ. ﻣﺮﺳﻞ ﻭ ﻣﺮﺳﻞ ﺍﻟﻴﻪ ﮐﻴﺴﺖ؟ ﻣﺮﺳﻞ ﻭ ﻣﺮﺳﻞ ﺍﻟﻴﻪ ﺩﺭ ﮐﺘﺎﺏ ﻭﺍﺭﺩﻩ ﻭ ﺻﺎﺩﺭﻩ ﺑﻮﺩﻩ ﮐﻪ ﺩﺭ ﻭﺭﻕ ﻭﺍﺭﺩﻩ ﻣﺮﺳﻞ ﻣﺮﺟﻊ ﮐﻪ ﺍﺳﻨﺎﺩ ﺍﺯ ﺁﻧﺠﺎ ﻣﻮﺍﺻﻠﺖ ﻧﻤﻮﺩﻩ ﺫﮐﺮ ﻣﻴﺸﻮﺩ ﻭ ﻣﺮﺳﻞ ﺍﻟﻴﻪ ﻣﺮﺟﻊ ﮔﻴﺮﻧﺪﻩ ﺍﺳﻨﺎﺩ ﻣﻴﺒﺎﺷﺪ ﺍﻣﺎ ﺩﺭ ﻭﺭﻕ ﺻﺎﺩﺭﻩ ﻣﺮﺳﻞ ﻣﺮﺟﻊ ﮐﻪ ﻣﮑﺘﻮﺏ ﯾﺎ ﺍﺳﻨﺎﺩ ﺭﺍ ﺍﺭﺳﺎﻝ ﻣﻴﮑﻨﺪ ﺑﺮﺍی ﻣﺮﺟﻊ ﺩﯾﮕﺮ ﺫﮐﺮ ﻣﻴﺸﻮﺩ ﻭ ﻣﺮﺳﻞ ﺍﻟﻴﻪ ﻣﺮﺟﻊ ﮐﻪ ﻣﮑﺘﻮﺏ ﻭ ﯾﺎ ﺍﺳﻨﺎﺩ ﺑﻪ ﺁﻧﺠﺎ ﺍﺭﺳﺎﻝ ﻣﻴﺸﻮﺩ ﺫﮐﺮ ﻣﻴﺸﻮﺩ .ﯾﻌﻨﯽ ﻣﺮﺳﻞ ﺩﺭ ﻭﺭﻕ ﻭﺍﺭﺩﻩ ﻓﺮﺳﺘﻨﺪﻩ ﻣﮑﺘﻮﺏ ﻭ ﯾﺎ ﺍﺳﻨﺎﺩ ﺍﺳﺖ ﻭ ﻣﺮﺳﻞ ﺍﻟﻴﻪ ﮔﻴﺮﻧﺪﻩ ﻣﮑﺘﻮﺏ ﻭ ﯾﺎ ﺍﺳﻨﺎﺩ ﻣﻴﺒﺎﺷﺪ.ﺍﻣﺎ ﺩﺭ ﻭﺭﻕ ﺻﺎﺩﺭﻩ ﻣﺮﺳﻞ ﻣﺮﺟﻊ ﮐﻪ ﻣﮑﺘﻮﺏ ﺭﺍ ﺍﺭﺳﺎﻝ ﻣﻴﮑﻨﺪ ﻭ ﻣﺮﺳﻞ ﺍﻟﻴﻪ ﻣﺮﺟﻊ ﮐﻪ ﻣﮑﺘﻮﺏ ﺭﺍ ﺩﺭﯾﺎﻓﺖ ﻣﻴﮑﻨﺪ ﺫﮐﺮ ﻣﻴﺸﻮﺩ. 11 Page Sayed Naim KHALID
13.
ﺳﻮﺍﻻﺕ ﺑﺨﺶ ﺻﺤﯽ: ﺷﺎﺧﺺ
ﻫﺎﻱ ﺻﺤﻲ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﺍﻧﺪﺍﺯﻩ ﮔﻴﺮﻱ ﻫﺎﻱ ﺍﺳﺖ ﻛﻪ ﺑﺮﺍﻱ ﺗﻮﺿﻴﺢ ﺣﺎﻟﺖ ﺻﺤﻲ ﻛﻤﻚ ﻧﻤﻮﺩﻩ ﻭ ﻫﻢ ﺑﺮﺍﻱ ﺗﻐﻴﺮﺍﺗﻴﻜﻪ ﺩﺭ ﺣﺎﻟﺖ ﺻﺤﻲ ﺑﻪ ﻣﺮﻭﺭ ﺯﻣﺎﻥ ﺑﻪ ﻣﻴﺎﻥ ﻣﻴﺂﻳﺪ ﺍﺳﺘﻌﻤﺎﻝ ﻣﻴﺸﻮﺩ . ﺷﺎﺧﺺ ﻫﺎﻱ ﺻﺤﻲ ﺑﻪ ﺳﻪ ﻣﻨﻈﻮﺭ ﺍﺳﺘﻔﺎﺩﻩ ﻣﻴﺸﻮﺩ . 1 – ﺗﺤﻠﻴﻞ ﻭﺿﻌﻴﺖ ﻣﻮﺟﻮﺩﻩ . 2 – ﻣﻘﺎﻳﺴﻪ ﺣﺎﻟﺖ ﺻﺤﻲ ﻳﻚ ﻣﺤﻞ ﺑﺎ ﻣﺤﻞ ﺩﻳﮕﺮ . 3 – ﻣﻘﺎﻳﺴﻪ ﺣﺎﻟﺖ ﺻﺤﻲ ﻣﻮﺟﻮﺩﻩ ﺑﺎ ﺣﺎﻟﺖ ﺻﺤﻲ ﮔﺬﺷﺘﻪ . ﺍﻳﭙﻴﺪﻳﻤﻮ ﻟﻮژﻱ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﻣﻄﺎﻟﻌﻪ ﺗﻮﺯﻳﻊ ﺍﻣﺮﺍﺽ ﻭ ﺗﻜﺮﺭ ﻭﻗﻮﻉ ﺁﻥ ﺩﺭ ﺑﻴﻦ ﻣﺮﺩﻡ ﻣﻴﺒﺎﺷﺪ . ﻫﺪﻑ ﺍﭘﻴﺪﻳﻤﻮ ﻟﻮژﻱ ﭼﻴﺴﺖ ؟ ﺑﺪﺳﺖ ﺁﻭﺭﺩﻥ ، ﺗﺤﻠﻴﻞ ﻭ ﺗﻌﺒﻴﺮ ﻣﻌﻠﻮﻣﺎﺕ ﺻﺤﻲ ﻣﻴﺒﺎﺷﺪ . ﻣﺮﺍﺣﻞ ﺍﭘﻴﺪﻳﻤﻮ ﻟﻮژﻱ . 1 - ﺍﻳﭙﻴﺪﻳﻤﻮ ﻟﻮژﻱ ﺗﺤﻠﻴﻠﻲ 2 - ﺍﻳﭙﻴﺪﻳﻤﻮ ﻟﻮژﻱ ﺗﺸﺮﻳﺤﻲ . 3 - ﺍﻳﭙﻴﺪﻳﻤﻮ ﻟﻮژﻱ ﺗﺠﺮﺑﻮﻱ . 4 - ﺍﻳﭙﻴﺪﻳﻤﻮ ﻟﻮژﻱ ﺍﺭﺯﻳﺎﺑﻲ . ﻭﻗﻮﻋﺎﺕ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﺑﻮﺟﻮﺩ ﺁﻣﺪﻥ ﭼﻨﺪ ﻭﺍﻗﻌﻪ ﺟﺪﻳﺪ ﺩﺭ ﻣﺪﺕ ﻣﻌﻴﻦ ﻣﻴﺒﺎﺷﺪ . Prevalenceﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﺗﻌﺪﺍﺩ ﻣﺠﻤﻮﻋﻲ ﻭﺍﻗﻌﺎﺕ ﻳﻚ ﻣﺮﺽ ﺩﺭ ﻳﻚ ﻧﻘﻄﻪ ﺍﺯ ﺯﻣﺎﻥ ﺍﺳﺖ . ﺍﻳﭙﻴﺪﻳﻤﻲ ﭼﻴﺴﺖ ؟ ﻋﺒﺎﺭﺕ ﺍﺯ ﭘﻴﺪﺍ ﺷﺪﻥ ﻭﺍﻗﻌﺎﺕ ﻳﻚ ﻣﺮﺽ ﺑﻴﺸﺘﺮ ﺍﺯ ﺗﻌﺪﺍﺩﻳﻜﻪ ﺗﻮﻗﻊ ﻣﻴﺮﻭﺩ . ﻣﺠﻤﻮﻋﻪ ﺧﺪﻣﺎﺕ ﺻﺤﻲ ﺍﺳﺎﺳﻲ ﺍﺯ ﺍﺟﺰﺍﻱ ﺫﻳﻞ ﺗﺸﻜﻴﻞ ﺷﺪﻩ ﺍﺳﺖ: 1 – ﺻﺤﺖ ﻣﺎﺩﺭ ﻭ ﻧﻮﺯﺍﺩ . 2 – ﺻﺤﺖ ﻁﻔﻞ ﻭ ﻣﻌﺎﻓﻴﺖ . - Aﺧﺪﻣﺎﺕ EPI - Bﻣﻨﺠﻤﻨﺖ ﺟﺎﻣﻊ ﺍﻣﺮﺍﺽ ﺩﻭﺭﻩ ﻁﻔﻮﻟﻴﺖ 3 – ﺗﻐﺬﻳﻪ ﻋﺎﻣﻪ . - Aﻣﺘﻤﻢ ﻛﺮﺩﻥ ﻣﺎﻳﻜﺮﻭﻧﺘﺮﻳﺖ ﻫﺎ . - Bﺗﺪﺍﻭﻱ ﺳﻮﻱ ﺗﻐﺬﻱ ﻛﻠﻨﻴﻜﻲ . 4 – ﺍﻣﺮﺍﺽ ﺳﺎﺭﻱ . ﻣﺜﻞ ﻛﻨﺘﺮﻭﻝ ﺗﻮﺑﺮﻛﻠﻮﺯ ﻭ ﻣﻼﺭﻳﺎ 5 – ﺻﺤﺖ ﺭﻭﺍﻧﻲ . ﻣﻨﺠﻤﻨﺖ ﻣﺸﻜﻼﺕ ﺭﻭﺍﻧﻲ ﺩﺭ ﺟﺎﻣﻌﻪ ، ﺗﺪﺍﻭﻱ ﻣﺮﻳﻀﺎﻥ ﺳﺮﺍﭘﺎ ﻭ ﺩﺍﺧﻞ ﺑﺴﺘﺮ ﺩﺭ ﻣﺮﺍﻛﺰ . 6 ﻣﻌﻴﻮﺑﻴﺖ . ﺗﻮﺳﻌﻪ ﺧﺪﻣﺎﺕ ﺍﺭﺗﻮﭘﻴﺪﻱ ﺩﺭ ﺷﻔﺎﺧﺎﻧﻪ ﻭ ﺷﺎﻣﻞ ﻧﻤﻮﺩﻥ ﻓﺰﻳﻮﺗﺮﺍﭘﻲ ﺩﺭ . PHC 7 – ﺗﻬﻴﻪ ﺍﺩﻭﻳﻪ ﺍﺳﺎﺳﻲ . 21 Page Sayed Naim KHALID
14.
8 ﺍﻧﺘﻘﺎﻝ ﺧﻮﻥ
. ﺍﻫﺪﺍﻑ ﻣﺠﻤﻮﻋﻪ ﺧﺪﻣﺎﺕ ﺍﺳﺎﺳﻲ ﺷﻔﺎﺧﺎﻧﻪ ﻫﺎ 1 – ﺷﻨﺎﺳﺎﺋﻲ ﻭ ﺩﺭ ﻳﺎﻓﺖ ﻳﻚ ﻣﺠﻤﻮﻋﻪ ﻣﻌﻴﺎﺭﻱ ﺧﺪﻣﺎﺕ ﺷﻔﺎﺧﺎﻧﻪ ﺩﺭ ﺳﻄﻮﺡ ﻣﺨﺘﻠﻒ . 2 – ﺗﻬﻴﻪ ﻳﻚ ﺭﻫﻨﻤﻮﺩ ﺑﺮﺍﻱ ﻭﺯﺍﺭﺕ ، ﻣﻮﺳﺴﺎﺕ ﺗﻤﻮﻳﻞ ﻛﻨﻨﺪﻩ ﻛﻪ ﭼﮕﻮﻧﻪ ﺑﺮﺍﻱ ﺷﻔﺎﺧﺎﻧﻪ ﻫﺎ ﻛﺎﺭﻣﻨﺪ ، ﻟﻮﺍﺯﻡ ، ﻣﻮﺍﺩ ﺿﺮﻭﺭﻱ ﻭ ﺍﺩﻭﻳﻪ ﺗﻬﻴﻪ ﻣﻴﺸﻮﺩ . 3 – ﺑﻬﺒﻮﺩ ﺑﺨﺸﻴﺪﻥ ﻳﻚ ﺳﻴﺴﺘﻢ ﺭﺟﻌﺘﻲ ﺭﺍ ﻛﻪ BPHSﺑﻪ EPHSﭘﻴﻮﻧﺪ ﺩﻫﻨﺪ . 31 Page Sayed Naim KHALID
15.
ﺳﻮﺍﻻﺕ ﻣﻨﺠﻤﻨﺖ 1ﻗﺎﻧﻮﻥ ﮐﺎﺭﮐﻨﺎﻥ
ﺧﺪﻣﺎﺕ ﻣﻠﮑﯽ ﺑﻪ ﺍﺳﺎﺱ ﮐﺪﺍﻡ ﻣﺎﺩﻩ ﻗﺎﻧﻮﻥ ﺍﺳﺎﺳﯽ ﺍﻳﺠﺎﺩ ﺷﺪﻩ ﺍﺳﺖ. ﺝ:ﻣﺎﺩﻩ 04 ﺏ: ﻣﺎﺩﻩ 15 ﺍﻟﻒ: ﻣﺎﺩﻩ 05 ﺩ:ﻣﺎﺩﻩ 08 2ﻗﺎﻧﻮﻥ ﮐﺎﺭﮐﻨﺎﻥ ﺧﺪﻣﺎﺕ ﻣﻠﮑﯽ ﺟﻬﺖ.......... ﺍﻟﻒ : ﺑﻬﺒﻮﺩ ﻋﺮﺿﻪ ﺧﺪﻣﺎﺕ ﺩﺭ ﺍﺳﺘﺨﺪﺍﻡ ﺍﻓﺮﺍﺩ ﺷﺎﻳﺴﺘﻪ ﺑﺪﻭﻥ ﺗﺒﻌﻴﺾ ﺑﻪ ﻁﻮﺭ ﺷﻔﺎﻑ ، ﺗﻨﻈﻴﻢ ﺣﻘﻮﻕ ﻭ ﻣﮑﻠﻔﻴﺖ ﻫﺎی ﺍﻣﻮﺭ ﺫﺍﺗﯽ ، ﺍﻧﮑﺸﺎﻑ ﻣﻬﺎﺭﺕ ﻫﺎ ، ﺣﻔﻆ ﻣﺎﻣﻮﺭﻳﻦ ﻭ ﺍﻳﺠﺎﺩ ﺍﺩﺍﺭﻩ ﺳﺎﻟﻢ. ﺝ: ﻋﺮﺿﻪ ﺧﺪﻣﺎﺕ ﺑﺮﺍی ﺍﻓﺮﺍﺩ ﺏ :ﺍﻧﮑﺸﺎﻑ ﻣﻬﺎﺭﺕ ﻫﺎ ﻭﺣﻔﻆ ﻣﺎﻣﻮﺭﻳﻦ ﺩ: ﺍﻳﺠﺎﺩ ﺍﺩﺍﺭﻩ ﺳﺎﻟﻢ ﺟﺎﻣﻌﻪ 3ﻓﻌﺎﻟﻴﺖ ﻫﺎی ﺍﺟﺮﺍﺋﻴﻮی ﻭ ﺍﺩﺍﺭی ﺩﻭﻟﺖ ﮐﻪ ﺗﻮﺳﻂ ﮐﺎﺭﮐﻨﺎﻥ ﺧﺪﻣﺎﺕ ﻣﻠﮑﯽ ﻋﺮﺿﻪ ﻣﻴﮕﺮﺩﺩ ﺑﻨﺎﻡ ............ ﻳﺎﺩ ﻣﻴﺸﻮﺩ. ﺏ:ﺧﺪﻣﺎﺕ ﺍ ﻟﻒ:ﮐﺎﺭﮐﻨﺎﻥ ﺧﺪﻣﺎﺕ ﻣﻠﮑﯽ ﺩ:ﮐﺎﺭﻣﻨﺪ ﺝ:ﮐﺎﺭﮐﻨﺎﻥ ﻣﻠﮑﯽ 4ﮐﺎﺭﮐﻨﺎﻥ ﺧﺪﻣﺎﺕ ﻣﻠﮑﯽ ﻣﺸﺘﻤﻞ ﺍﺳﺖ ﺑﺮ........... ﺝ:ﻣﺎﻣﻮﺭﻳﻦ ﻭ ﮐﺎﺭﮐﻦ ﻗﺮﺍﺭ ﺩﺍﺩی ﺏ:ﺍﺟﻴﺮﺍﻥ ﺍﻟﻒ:ﻣﺎﻣﻮﺭﻳﻦ ﺩ:ﮐﺎﺭﮐﻦ 5ﺑﺴﺖ ﻋﺒﺎﺭﺕ ﺍﺯ........... ﺍﻟﻒ: ﺑﺨﺶ ﺍﺯ ﻭﻅﺎﻳﻒ ﺏ:ﺑﺨﺶ ﺍﺯ ﺗﺸﮑﻴﻞ ﺍﺳﺖ ﺝ:ﻭﻅﺎﻳﻒ ﮐﺎﺭﮐﻨﺎﻥ ﺭﺍ ﻣﺸﺨﺺ ﻣﻴﮑﻨﺪ ﺩ:ﻫﻴﭽﮑﺪﺍﻡ 6ﻻﻳﺤﻪ ﻭﻅﺎﻳﻒ ﺳﻨﺪ ﺍﺳﺖ ﮐﻪ......... ﺏ:ﻭﻅﺎﻳﻒ ﺭﺍ ﻣﺸﺨﺺ ﺍﻟﻒ :ﺻﻼﺣﻴﺖ ﻫﺎ ﺭﺍ ﻣﺸﺨﺺ ﻣﻴﮑﻨﺪ ﺝ:ﻫﻢ ﺻﻼﺣﻴﺖ ﻭ ﻫﻢ ﻭﻅﺎﻳﻒ ﺭﺍ ﻣﺸﺨﺺ ﻣﻴﮑﻨﺪ ﺩ: ﺍﻫﺪﺍﻑ ﻭﻅﺎﻳﻒ ﻣﺴﻮﻟﻴﺖ ﻫﺎ ﻭ ﺍﻳﺠﺎﺑﺎﺕ ﺑﺴﺖ ﺭﺍ ﻣﺸﺨﺺ ﻣﻴﮑﻨﺪ. ﻣﻴﮑﻨﺪ 7ﻳﮏ ﮐﺎﺭﻣﻨﺪ ﭘﻼﻥ ﮐﺎﺭ ﺧﻮﻳﺶ ﺭﺍ ﺑﻪ ﺍﺳﺎﺱ ......ﺗﺮﺗﻴﺐ ﻣﻴﮑﻨﺪ. ﺏ: ﻧﻴﺎﺯﻫﺎی ﺍﺩﺍﺭﻩ ﺍﻟﻒ: ﻻﻳﺤﻪ ﻭﻅﺎﻳﻒ ﺍﺳﺖ ﺝ:ﺍﻣﺮﺁﻣﺮ 8ﺧﺪﻣﺎﺕ ﻣﻠﮑﯽ ﺩﺍﺭﺍی ... ﺑﺴﺖ ﻭ ﻫﺮ ﺑﺴﺖ ﺩﺍﺭﺍی ...........ﻗﺪﻡ ﻣﻴﺒﺎﺷﺪ. ﺝ:8ﺑﺴﺖ ﺏ:5ﻗﺪﻡ ﺍﻟﻒ: 8 ﺑﺴﺖ ﻭ 5 ﻗﺪﻡ 41 Page ﺩ:ﻫﺮﺳﻪ ﺩﺭﺳﺖ ﺩ:ﻫﻴﭽﮑﺪﺍﻡ Sayed Naim KHALID
Jetzt herunterladen