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Open Innovation In Financial Services Innovation Summit 2009
1. Presented by Maggie Fikkert Open Innovation In the Financial Services Sector by Innovation in a Box (Pty) Ltd
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7. Industry specific Innovation by Innovation in a Box (Pty) Ltd Create new service-specific knowledge Make use of existing scientific knowledge Knowledge condition Ad-hoc Systematic Scientific R & D approach Mainly incremental Attempt to be radical Innovation form Technology/market pull Consumer/client led Technology-push Science & technology led Technology orientation Weak Copyright Strong Patents Intellectual property Intangible Easy to multiply and transport Tangible Easy to store High transport & distribution costs Product Characteristics Services Manufacturing Innovation System trait
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Hinweis der Redaktion
Definition of services
Open business models: A business model is an abstraction of the business, which identifies who the customers are and what the customer value is and how the business makes money. Pace of change has become so rapid and adapt business model continuously in line with the changing business environment. Shift from market places (sellers, buyers and physical placed) to market spaces (free of bond of time, virtual) (43)
Outside in (pv11)
Outside in (pv11)
Definition of services
Page 45
Interesting example on page 52 Bank of America has proved that service development can be as structured and thorough as product development. They created a new corporate unit called innovation and development with a mandate to test new ideas. They then created an âInnovation marketâ by setting up 25 out of 200 branches in US with the existing network into prototype branches. They reconfigured the prototype branches into different categories each with a dedicated physical set-up , processes and knowledge of employees. âFinancial centresâ
Definition of services
Definition of services
Definition of services
Definition of services
Mention the collaboration between banking and postservices p 107. multichannel distribution p 107 white labelling
Why not focus on clients? Possibly data demand overwhelming p122 Adding value adding services â developed fanatical approach to this = 123 art banking, innovative services for sports stars,
Allows the bank to do online meetings between the advisors and customers in a form of a chat, audio and video.
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