1. www.serview.de
ITIL®
QUALIFICATION SCHEME
Foundation
3D
2C
ITIL®
Expert
Practitioner
ITIL®
Practitioner
2D
3C
Focus: management
and controlling
Focus: process activities
and interaction
Focus: adopt and adapt
Service Offerings
& Agreements
Release, Control
& Validation
Planning, Protection
& Optimization
4D
4D
4D
4D
4C
4C
4C
4C
Operational Support
& Analysis
Service Transition
Service Operation
Continual Service
Improvement
3C
3C
3C
3C
3C
3D
3D
3D
3D
3D
Service Strategy
Service Design
IntermediateLifecycleStream
IntermediateCapabilityStream
Managing Across the Lifecycle
5C
3D
ITIL®
isaRegisteredTradeMarkofAXELOSLimited.CopyrightSERVIEWGmbH.
D= Days C= Credits= Training = Title
The ITIL®
qualification scheme includes a credit system. This means that for each successful completion of an ITIL®
exam (every training one
exam) you receive a certain number of credits. Once you have at least collected 22 credits you get the ITIL®
Expert title. The title ITIL®
Prac-
titioner is awarded to you, when you successfully pass the ITIL®
Practitioner exam.