Applicable for Operators and Managed Services Providers

1. TTM Managed Services
Framework
High Level Overview
Contact us: info@ttm-consulting.com
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2. ttmconsulting services for Operators
Entrust one’s IT in other’s hands is a strategic decision and should
be regarded as a business transformation.
ttmconsulting assists CSPs ensuring the transformation success by:
 Setting the foundation for a cost-effective MS framework
 Escorting the entire MS life cycle:
 from the business case analysis and RFP process
 through the due diligence process
 selection of appropriate MSP
 setting the governance model
 supervising the ‘transition-in’ execution of services from CSP to MSP
 supervising the ‘transition-out’ (reverse-transfer)
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3. ttmconsulting services for MSPs
Entrust one’s IT in other’s hands is a strategic decision for a CSP.
ttmconsulting assists MSPs to become the CSP’s vendor of choice
 Strategic and Management consulting
 Sales Kit development
 RFI/RFP process support
 Establishing KPIs catalog (Business to Operation)
 Managed Services Delivery Framework development
 Escorting MS Operation Establishment
 MS Risks Assessment
 MS Program Assessment and Recovery
 Workshops – Sales, MS consultants, MS Transition & Delivery Managers
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4. Managed Services
Key Attributes/ Success Factors
 Expertise in the relevant Industry practices
 Link to CSP’s Business Strategy and Goals
 Transparency between CSP and MSP
 ‘Quick Wins’
 Continuous Service Quality Improvements
 SLA Management - high quality and visibility
 Managed Services projects / customers’ references
 Robust & repetitive use of Best Practices
 Quality Management Culture
 Robust E2E Governance model
 Well defined SLAs and measurements 4

5. TTM eMSF
extended Managed Services Framework
• Over 60 years of international experience in Global Services &
Managed Services arena and frameworks constructions
• TTM eMSF - Robust methodology and tools (>90 items) based
on industry best practices
• 22 Processes outlines and procedures
• 49 templates and checklists
• 20 overviews and guidelines
• Applicable Methodology – tailoring to customer’s environment
Copyright - Proprietary and Confidential Information of ttmconsulting

6. Global Services & Managed Services - Resume
 IBM Global Services
 amdocs (BSS)
 Cramer Professional & Global Services (OSS)
 NICE Systems Global Services
 ECI Telecom
 Services Engagements with 1st / 2nd Tier
companies in the Telecom, Finance and Public
sectors
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7. Managed Services – Life Cycle Overview
Engage Setup Transfer Operate Close
Customer
Engagement
CSP
Request
/ RFP
Customer
Study
Initial
Proposal MS
Due Contract
Diligence Sign-Off
Conclusion
Kick-Off
MS Program Management & Governance
Transition-In Transition-Out
Stabilization
Service Delivery

8. Managed Services – Delivery Processes
Engage Setup Transfer Operate Close
Customer
Engagement Contract
Sign-Off
Kick-Off Readiness
Transition Operate
RR**
Initiation RR**
Governance
SLA Management
Management PMO
Quality / Improvement Management
Organizational Readiness
Planning
Transition Execution
Stabilization
Transition Out
Application Management
Business Operations
Service Operation
Delivery
Infrastructure IT
Service Desk
RR** = Readiness Review

9. Managed Services Framework - Highlights
Processes
 Methodology Overview presentations to CSPs
 Due Diligence structured process, workshops and questionnaires
 Response to RFI/RFP Process
 Transition/Offshoring Assessment - qualitative & quantitative driven
 Transition end-to-end processes
 Governance robust structure and processes
 SLA Management structure framework and processes
 International Standards compliancy – PMBOK (PMI), CMMI, ITIL
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10. Managed Services Framework - Highlights
Tools - Customer Engagement
 Methodology Overview presentations to CSPs
 Due Diligence comprehensive questionnaires (5 major tracks, ~450 questions)
 Telecom KPIs Catalog ( >55) – Business, Business Support, Operational, Service
 SLA Telecom best practices
 CSP’s concerns and Key Success Factor (~40)
 MS Risks Repository (~60) – engagement and ongoing
 SOW Full Template and Contract Integrity checklist
 MS P&L Guidelines
 Workshops – Sales, Sales Engineers, MS Consultants
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11. Managed Services Framework - Highlights
Tools - Transition and MS Delivery
 Transition/Offshoring Assessment Methodical Tool
 Detailed CSP/MSP Roles and Responsibilities Tables
 Predefined plan templates – e.g. transition, MS site initiation, Knowledge Transfer
 MS Site Initiation Handbook
 MS Risks Repository (~60) – engagement and ongoing
 Business/quality gates checklists – Program Initiation, transition readiness,
operate readiness
 Governance Reporting Guidelines and samples – KOM, steering committee,
Operational Review, SLA Performance etc.
 Workshops – Transition, MS Governance & Service Delivery
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12. Thank You
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