Technology has advanced in many ways and increasingly impacting all industries. Right from retail, banking, education, logistics, healthcare, media, entertainment and more recently logistics and manufacturing companies are recognizing the importance to go mobile. The new mobility trend, to enable workforce (by various organizations) is driving mobile ecosystem members to implement enterprise mobility applications across functions. Some of the popular enterprise applications include - financial dashboards, HR portals, Operational dashboards, CRM systems, Fleet management systems, Expense tracker, Asset tracking & facilities management, Field service gathering & management and many more. In this infograhic, we would like to explain one of the imperative enterprise mobile applications used in several industries by staff while at field i.e. the mobile field service application. What is a Mobile Field Service Application? Mobile Field Service application primarily allows service executives/engineers to schedule appointment, optimize customer service visits based on location and maintain & update service/order status. This application is mainly useful to streamline service process, provide corporate information needed by staff when they are out of the office and for managers to track their service staff while at field. How is this useful? This application allows field service engineers to be connected with their co-workers and customers at all times and by taking advantage of the mobile platform – access data from anytime, anywhere from any device in a secure manner. What are the key benefits? There are several advantages of mobilizing your service executive while at field. Some of the primary reasons are: • Improves productivity • Saves cost • Enables faster communication • Enhances customer satisfaction

1. STATE OF FIELD SERVICE MOBILITY
MOBILIZING FIELD SERVICE IS THE NEXT BIG MOBILITY TREND
By
With tablets tripling to
2018
905
mn
70%
in use for work and
home globally by
of mobile workers will use
a tablet or a hybrid device
that has tablet-like
characteristics
2017
the anytime, anywhere
work trend is just
getting started
Source: Gartner
Source: Forrester
80% of service organizations say Mobile Field Service is required to
improve staff efficiency and speed.
KEY DRIVERS FOR FIELD SERVICE
MOBILITY
80% Customer demand for improved service(speed/efficiency)
44% Competitive pressures
41% Increasing volume of service requests - growing service market
33% Need to operate with reduced service workforce
The results of Aberdeep Group research in 2013. They surveyed 144 manufacturing companies and service organizations in order to highlight the best practices in regard to mobile field service
initiatives and its impact on productivity.
BEST PRACTICES TO IMPLEMENT
FIELD SERVICE MOBILITY
ON MULTIPLE DEVICE
PLATFORMS
Based on our experience deploying mobile field service solutions, we would
recommend you to provide solutions:
SUPPORT MOBILE APP
FOR BOTH IT MANAGER
AND FIELD SERVICE
EXECUTIVES
ENABLE DEVICE-SPECIFIC
FEATURES
© RapidValue Solutions
INCLUDE KEY FEATURES
FIRST AND THEN ADD
NEW FEATURES IN
ITERATIONS

2. TOP FIVE BENEFITS OF FIELD
SERVICE MOBILITY
INCREASES
PROFITABILITY
Better staff productivity
Real-time metrics and status update for
quick decision makings
Higher customer satisfaction
05
04
REDUCES COST
ENHANCES CUSTOMER
EXPERIENCE
Faster job execution
Instant communication
On-time and error free invoices
02
Eliminates paper work and manual job
Avoid multiple visits, address nearby jobs
in single travel
03
01
STREAMLINES
WORKFLOW
Real-time peer interaction
Easy customer look-up based on location
Online job update to backend systems
IMPROVES
EFFICIENCY
Quick access to service/customer history
Better response time
Faster reporting and execution
RECOMMENDED PRODUCTIVITY ENHANCEMENT MOBILE APP FEATURES
REAL-TIME TASK
MANAGEMENT
TIME & RESOURCE
MONITORING
GPS TRACKING
BARCODE
SCANNING
INSTANT
COMMUNICATION
ONLINE CUSTOMER
INVOICING
SIGNATURE CAPTURE
& SIGN-OFF
OFFLINE DATA
ACCESS
RapidValue is a leading provider of end-to-end mobility solutions to enterprises worldwide. Armed with a team of 200+ experts in mobility consulting and application development, along with
experience delivering over 350 mobility projects, we offer a range of mobility services across industry verticals. RapidValue delivers its services to the world’s top brands and Fortune 1000
companies, and has offices in the United States and India. www.rapidvaluesolutions.com | contactus@rapidvaluesolutions.com | +1- 877.690.4844
© RapidValue Solutions