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KNOWLEDGE
MANAGEMENT
• All people have knowledge.

• Some of them have wisdom.

• Data and information.

• Data with meaning becomes information.

• Information with belief becomes the
 knowledge.
• Managing a process that links data,
 through information and
 knowledge, to action and that
 results in learning.
• The output is action and the
 outcome of action is learning.
LEARNING
ORGANISATION
• According   to   Peter    Senge;    learning
 organizations are organizations where people
 continually expand their capacity to create
 the results they truly desire, where new and
 expansive patterns of thinking are nurtured ,
 where collective aspiration is set free, and
 where people are continually learning to see
 the whole together.
• Should be flexible , productive and adaptive.
• Discover how to tap peoples commitment and
  capacity.
• People lack some tools and guiding ideas to
  understand the situation.
• Requires a shift of minds of members.

Adaptive learning is important more than
 survival learning
Adaptive learning should be joined with
 generative learning.
Dimensions / Components

• Systems thinking

• Personal mastery

• Mental models

• Building shared vision

• Team learning
Systems thinking



Personal    Mental
mastery     models


Building    Team
shared      learning
vision


   Systems thinking
Systems thinking
• Conceptual cornerstone of this approach.
• It is the discipline that integrates the others
  fusing them into a coherent body of theory and
  practice.
• The ability to understand and address the whole
  and examine the inter relationship between the
  parts provides, both incentives and means to
  integrate the disciplines
• Focuses more on parts than on group.
• Fails to see organization as a dynamic process.
• Looks towards the actions that produce a
  solution for improvements in the short time
  span.
• The key aspect of systems is the extend to
  which they inevitably involve delays.
• Systems viewpoint is genarally longterm.
Personal mastery
• Organizations learns through individuals.
• It is a discipline of continuously clarifying and
  deepening our personal vision, of focusing our
  energies, of developing patience and of seeing
  reality objectively.
• It goes beyond skills, and competencies.
• High personal mastery live in continual learning
  mode.
• It is a process
• It is a lifelong discipline.
Mental models
• Deeply ingrained assumptions generalisations, picture
  and even images.
• The discipline of mental models starts with turning the
  mirror inward., and learning to unearth our internal
  pictures to the surface and hold them rigorously to
  scrutiny
• helps to develop new skills and new orientations that
  foster the change.
• It fosters openness.
Building shared vision
• Holding the vision which the organization was
  carrying since a long before.
• It’s the clear picture of the future they seek to
  create.
• Encourages experimentation and innovation.
• Long-term.
• Increased clarity, enthusiasm and
  commitment .
Team learning.
• Process of aligning and developing the capacities of a
  team to create the results its members truly desire.

• Members will grow and good results for the
  organization.

• Capacity of members of a team to suspend
  assumptions and      enter into a genuine “thinking
  together”.

• How to learn the interaction in teams.
Knowledge sources and Documentation
• Can be classified as:
  – Structured
  – Unstructured
  Structured
  – Knowledge from structured data and information
    sources like database.
  – Refers to the codified forms.
  Unstructured
  – Sources like text documents, graphics,
    presentations, websites and tactic knowledge.
THANK YOU

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Learning organisation

  • 2. • All people have knowledge. • Some of them have wisdom. • Data and information. • Data with meaning becomes information. • Information with belief becomes the knowledge.
  • 3. • Managing a process that links data, through information and knowledge, to action and that results in learning. • The output is action and the outcome of action is learning.
  • 5. • According to Peter Senge; learning organizations are organizations where people continually expand their capacity to create the results they truly desire, where new and expansive patterns of thinking are nurtured , where collective aspiration is set free, and where people are continually learning to see the whole together.
  • 6. • Should be flexible , productive and adaptive. • Discover how to tap peoples commitment and capacity. • People lack some tools and guiding ideas to understand the situation. • Requires a shift of minds of members. Adaptive learning is important more than survival learning Adaptive learning should be joined with generative learning.
  • 7. Dimensions / Components • Systems thinking • Personal mastery • Mental models • Building shared vision • Team learning
  • 8. Systems thinking Personal Mental mastery models Building Team shared learning vision Systems thinking
  • 9. Systems thinking • Conceptual cornerstone of this approach. • It is the discipline that integrates the others fusing them into a coherent body of theory and practice. • The ability to understand and address the whole and examine the inter relationship between the parts provides, both incentives and means to integrate the disciplines
  • 10. • Focuses more on parts than on group. • Fails to see organization as a dynamic process. • Looks towards the actions that produce a solution for improvements in the short time span. • The key aspect of systems is the extend to which they inevitably involve delays. • Systems viewpoint is genarally longterm.
  • 11. Personal mastery • Organizations learns through individuals. • It is a discipline of continuously clarifying and deepening our personal vision, of focusing our energies, of developing patience and of seeing reality objectively. • It goes beyond skills, and competencies. • High personal mastery live in continual learning mode.
  • 12. • It is a process • It is a lifelong discipline.
  • 13. Mental models • Deeply ingrained assumptions generalisations, picture and even images. • The discipline of mental models starts with turning the mirror inward., and learning to unearth our internal pictures to the surface and hold them rigorously to scrutiny • helps to develop new skills and new orientations that foster the change. • It fosters openness.
  • 14. Building shared vision • Holding the vision which the organization was carrying since a long before. • It’s the clear picture of the future they seek to create. • Encourages experimentation and innovation. • Long-term. • Increased clarity, enthusiasm and commitment .
  • 15. Team learning. • Process of aligning and developing the capacities of a team to create the results its members truly desire. • Members will grow and good results for the organization. • Capacity of members of a team to suspend assumptions and enter into a genuine “thinking together”. • How to learn the interaction in teams.
  • 16. Knowledge sources and Documentation • Can be classified as: – Structured – Unstructured Structured – Knowledge from structured data and information sources like database. – Refers to the codified forms. Unstructured – Sources like text documents, graphics, presentations, websites and tactic knowledge.