5. How to change the process
Not Important Outsource
Complex
6. How to change the process
Not Important Outsource
Complex
Not Important
Not Complex
7. How to change the process
Not Important Outsource
Complex
Automate /
Not Important Outsource
Not Complex
8. How to change the process
Not Important Outsource Important
Complex Complex
Automate /
Not Important Outsource
Not Complex
9. How to change the process
Not Important Outsource BPR Important
Complex Complex
Automate /
Not Important Outsource
Not Complex
10. How to change the process
Not Important Outsource BPR Important
Complex Complex
Automate /
Not Important Outsource
Important
Not Complex Not Complex
11. How to change the process
Not Important Outsource BPR Important
Complex Complex
Automate / Automate
Not Important Outsource (quality)
Important
Not Complex Not Complex
13. Process
Outsourcing
BeneïŹts Drawbacks
Fragmentation and a less
cohesive business
Cost savings
Security problems
Improved customer care
Managing of the outsourcers
Allows management to focus
on core competencies Performance measuring
problems
14. Process
Outsourcing
BeneïŹts Drawbacks
Fragmentation and a less
cohesive business
Cost savings
Security problems
Improved customer care
Managing of the outsourcers
Allows management to focus
on core competencies Performance measuring
problems
15. Process
Outsourcing
BeneïŹts Drawbacks
Fragmentation and a less
cohesive business
Cost savings
Security problems
Improved customer care
Managing of the outsourcers
Allows management to focus
on core competencies Performance measuring
problems