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Managerial Economics
Case Study on outsourcing

             Presented by
                         Deependu Singh
                       Rahul Ranjan Dayal
                      Pushpender Sharma
                           Suman Kumar
                                     Aditi
Case Study




Outsourcing Business with HCL India.
Case iii
• A Customer of British Telecom, calling from
  Britain to India. Inquires that Problems were
  in restoring internet connection which has
  somehow been disrupted or for virus cleaning.
  Alternatively, a Laboratory Test Report is
  Transmitted to India for detailed online-
  transcription (Analysis) of the technical
  contents of test report.
Some Issues were :-

New Bandwidth Connection.
Connection Termination.
Bill Inquiry Info.
Calling services.
Slow speed connection
DNS Location failed
TCP/IP
Question is why this
    happens?
• What are the factors that management of the
  Service Provider in India has taken into
  consideration and which prompt it to
  outsource the service?
Considered Factors
•   Focus On Core Activities
•   Cost And Efficiency Savings
•   Reduced Overhead
•   Operational Control
•   Staffing Flexibility
•   Continuity & Risk Management
•   Develop Internal Staff
Case study on outsourcing

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Case study on outsourcing

  • 1. Managerial Economics Case Study on outsourcing Presented by Deependu Singh Rahul Ranjan Dayal Pushpender Sharma Suman Kumar Aditi
  • 3. Case iii • A Customer of British Telecom, calling from Britain to India. Inquires that Problems were in restoring internet connection which has somehow been disrupted or for virus cleaning. Alternatively, a Laboratory Test Report is Transmitted to India for detailed online- transcription (Analysis) of the technical contents of test report.
  • 4. Some Issues were :- New Bandwidth Connection. Connection Termination. Bill Inquiry Info. Calling services. Slow speed connection DNS Location failed TCP/IP
  • 5. Question is why this happens?
  • 6.
  • 7. • What are the factors that management of the Service Provider in India has taken into consideration and which prompt it to outsource the service?
  • 8. Considered Factors • Focus On Core Activities • Cost And Efficiency Savings • Reduced Overhead • Operational Control • Staffing Flexibility • Continuity & Risk Management • Develop Internal Staff