In 2012, the Technology Strategy Board aimed to answer this question. It invited 50 cities to show how integrated systems – for transport, energy, waste, governance etc – would work more effectively. This would not only be good for cities but represents an enormous business opportunity. 29 cities were awarded £50k each to develop feasibility studies. Glasgow was then awarded £24m to create a Future Cities Demonstrator, putting plans for integrating services into effect on a scale not seen before in the UK.

1. HEADING
Glasgow City Management System

2. TSB Future Cities Demonstrator Competition
Demonstrate at scale, and in use, the additional value that
can be created by integrating city systems
Integration of city systems – horizontal, broad
Innovative and ambitious use of technology
Potential for large impact on economy, quality of life and
environment of the city
Enable businesses to test new solutions
Allow UK cities to explore new approaches
Citizen engagement – positive impact on people
enabling data | enabling technology | enabling research & development
enabling investment | enabling businesses | enabling people

3. Why Glasgow?
Glasgow is on a journey – a proud history of
embracing challenge, delivering change and
benefits combined with an ambitious revised Future
Vision
Scale and depth of capital investment taking place
and planned including: Commonwealth Games 2014,
Technology & Innovation Centre, South Glasgow
Hospital, Transport Improvements, Glasgow
Community Safety Services HQ at Eastgate,
Conferences & Events
Strength of public, private and academic
partnerships (the ‘triple helix’) – strong
collaborative ethos, committed city stakeholders
Excellent national and international reach

4. Methodology & Process
Senior Executive Group, Project Delivery Group
Strong governance structure established with key partners
Future Glasgow 2011-2061 Vision, Glasgow City Plan2 Review and
SWOT Analysis
Identification of key Challenges & Opportunities for Glasgow
• Consultation with Key Stakeholders
Review of existing practice and significant idea generation
Shaping what a Glasgow Future City could look like?
Feasibility Assessment
Testing proposals against TSB Future Cities Demonstrator Criteria
Data Audit
Challenge & Review

5. Glasgow Future Cities Demonstrator Proposal
Enabling
Platform
Open Data
Big Data
Main
Challenges
Demonstrator
Use-Case
Studies
Benefits
Realisation

6. Glasgow City Management System
Technology infrastructure enabling the integration of city systems
and data across multiple agencies for the delivery of improved and
responsive city services, and to facilitate wider engagement with
the citizens of the city. Large-scale easily replicated test-bed.
Data Repository – the ‘Big Data’ store enabling the organisation and
integration of small and large previously unconnected datasets, including
an Urban Ontology of Asset Management (ontology: the specification of
conceptualisations, used to help programs and humans share knowledge)
Intelligent Operations Platform – analytics, workflow, event rules,
semantic models to handle real-time information and response
City Dashboards – common city operational management platform,
customisable and providing data in a live environment
City Observatory – ‘open data’ providing an accessible view of Glasgow
including the ‘MyGlasgow’ Smartphone App for continuous responsive
engagement and feedback loops

7. Data Repository
Urban Ontology of Asset Management
The main purpose of the Data Repository is to consolidate data and
make data collections more accessible and available to a wider
community, therefore enabling greater visibility and facilitating
additional applications to be made from existing data sources which could lead to significant improvements in the efficiency of
data gathering in the future – realising the potential of ‘big data’.
An Urban Ontology of Asset Management will provide an integrated
systems approach to asset management across Glasgow. The
following systems of asset management have been proposed for
initial integration:
Development and Regeneration Services (DRS); Land & Environmental
Services (LES); Glasgow Community & Safety Services (GCSS);
Traffcom; ACCESS; Education Services; Financial Services; Scottish
Environment Protection Agency (SEPA); Strathclyde Partnership for
Transport (SPT)

8. Intelligent Operations Platform
An Intelligent Operations Platform provides a technology wraparound that collects, organises, validates, integrates, analyses and
uses data in a meaningful way for real-time decision making or
observations. It integrates the data on common temporal and
spatial networks allowing comparative reference across all sectors.
It will allow the use of data in both live and historic environments
for:
incident>trigger>response type applications, predictive trend
analysis and workflow management;
improved city literacy;
operational use by city managers through City Dashboards and the
Glasgow Integrated Operations Centre;
live use by residents looking for relevant data through the City
Observatory or ‘MyGlasgow’ Smartphone App; and
innovative use by academia and industry through the City
Observatory.

9. City Dashboard
Common city operational management platform detailing a
consistent view of how Glasgow functions as a city. Information
pulled through in the form of ‘widgets’ from data stored within the
Data Repository or held within the Intelligent Operations Platform.

10. City Observatory
‘MyGlasgow’ Smartphone App
The City Observatory for Glasgow will provide a collection of
physical and virtual mechanisms to enable access to data and
innovative technology for knowledge enhancement, research or
development purposes, forecasting future scenarios or opportunity
spotting by industry players, education providers and all citizens of
Glasgow. This includes:
physical Engagement Hubs where people can access the data and engage
with innovative technology in a living lab environment;
development of a Web Portal which will allow for open access to
aggregated data sources including Application Development Competitions
and an Application Store; Sensor Development Grants and a Sensor
Store; Citizen Science Mapping hands-on training and map generation and
a Literacy Programme; and
the ‘MyGlasgow’ Smartphone App for continuous responsive
engagement and feedback loops.

11. Glasgow System Integration Demonstrators
Demonstration of the enabling potential of the Glasgow City
Management System will be illustrated through five system
integration demonstrators chosen to evidence advanced integration
of city systems and benefits realisation in real-time during the
course of the TSB Future Cities Demonstrator.
These were selected following wide stakeholder consultation and
engagement throughout the UK and include:
Glasgow Integrated Operations Centre
Integrated Social Transport
Sustainable, Social & Safe Street Lighting
Energy Efficiency in Buildings & Housing
Active Travel Spatial Analysis

12. Glasgow Integrated Operations Centre
This will be the single biggest integration of systems within the TSB
Future Cities Demonstrator in Glasgow, involving the integration of
public realm CCTV systems, Traffic Management Services, the
command & control function for the Glasgow 2014 Commonwealth
Games and the Resilience & Safety Team who perform the
emergency planning function across the city.
System integration will also present opportunities for future private
and public organisational and revenue growth through the
development of current services.

13. Integrated Social Transport
An online accessible interactive system allowing for the robust
management of city resources across a variety of community transport
services. Scheduling, fleet management and traffic utilisation are all areas
where potential improvements within community transport have been
identified.
Future developments that will be explored include expansion to NHS
Greater Glasgow & Clyde or other fleet vehicle managed resources such as
electric vehicles or car clubs, in addition to possible scheduling based on
clustering of hospital appointments. Elements such as live and predicted
journey times will be considered based on an improved understanding of
traffic conditions across the city.

14. Sustainable, Social & Safe Street Lighting
The Glasgow City Council Street Lighting Pilot Project is a 4-stage pilot
trialling the use of white lighting within Glasgow which has recently
commenced involving Glasgow City Council and Scottish & Southern Energy
(SSE). Research has shown that white light provides better visual
conditions for motorists and improved visibility at lower lighting levels
when compared to existing low/high pressure sodium lighting of an
equivalent standard.
During the Feasibility Study, it was identified that further research in this
area would be beneficial to understand the effects that dimmed street
lighting may have upon crime activity, community safety and the
perception of crime, and levels of social inclusion, physical activity or
active travel within an area.

15. Energy Efficiency in Buildings & Housing
This demonstrator will integrate building modelling sensor systems and
building management sensor systems. For example, this would allow for
control of the systems through City Dashboards when the building model
interacting with the weather data suggests there is no current requirement
for heating.
A range of buildings have been identified for inclusion within a Glasgow
System Integration Demonstrator where different levels of smart
intervention would be tested in terms of the optimum level of modelling /
monitoring by building type. Smart energy efficiency measures in relation
to social housing and the regeneration of Sighthill (as part of the bid for the
Youth Olympic Games 2018) will also be included in this Demonstrator
Proposal.

16. Active Travel Spatial Analysis
This demonstrator will promote identification and mapping of the current
infrastructure for active and sustainable modes of travel in Glasgow on a
city-wide basis using spatial analysis. The output from this would then be
an essential tool for day-to-day use by individuals, has the potential to be
used in application development by innovative entrepreneurs, and could be
used as a basis for option appraisal and public realm development within
the city.
The spatial analysis would analyse the current condition of Glasgow’s active
travel network as the basis for a future strategic vision. This would be a
first step towards making active travel much easier and better supported
within Glasgow. Mapping how the active travel infrastructure co-exists
with public transport infrastructure and services would be a further
extension of this innovative approach.