Accept Software chose OpSource to host and manage its complex SaaS environment based on a proven track record, deep technical skills, and a partnership mentality.

1. Case Study
Accept Software Selects
OpSource to Deliver Enterprise-
class, High-Availability SaaS
Application for Lower Cost
Case Study Highlights “OpSource took a lot of time to understand our business and
technology issues and allowing them to be a trusted partner in
• Accept Software provides an
enterprise product development
architecting a solution that worked. What OpSource delivered set
platform that enables G2000 them apart from their competitors.”
companies to decide which
products to bring to market Mark Pecoraro
Senior Vice President of SaaS Operations
for the fastest time-to-profit.
The Accept360™ Platform
Accept Enterprise Product Development Solutions
dynamically aligns product
Accept Software offers an enterprise product development platform that
decisions to company strategy
technology-driven companies leverage when deciding which products to
and market opportunities, from
bring to market for the fastest time-to-profit. The Accept360™ Platform
planning through execution
is the only complete, end-to-end software solution that tightly links
by tightly linking company
company and product strategy through ideation, portfolio planning,
and product strategy through
roadmaps, requirements management, and execution. Delivered as a
ideation, portfolio planning,
SaaS offering, the Accept360 suite enables Global 2000 companies to:
roadmaps, requirements
• Decide which products to invest in and what features to build
management, and execution.
• Align product planning and execution with corporate strategy
• Challenge: Find a managed • Execute confidently by providing visibility into every stage of the
hosting provider with experience product development process
in scaling and managing complex • Collaborate with internal and external customers from ideation,
Enterprise SaaS applications. product strategy and planning through execution
• Execute faster to beat competitors to market for the fastest time
• Solution: OpSource Managed
to profit
Hosting and Application
Operations.
Challenge: Deliver Enterprise-class SaaS Service to
• Accept Software chose OpSource Demanding Clients
to host and manage its complex Founded in 2004, Accept Software originally offered its Accept360
SaaS environment based on solution “any way the client wanted it.” Clients could install and run
a proven track record, deep the application on their own infrastructure under a perpetual licensing
technical skills, and a agreement, or they could opt for the hosted Software-as-a-Service
partnership mentality. (SaaS) version.
© 2011 OpSource, Inc. All rights reserved.

2. ACCEPT SOFTWArE SElECTS OPSOurCE TO DElIvEr EnTErPrISE-ClASS,
HIGH-AvAIlAbIlITy SAAS APPlICATIOn FOr lOWEr COST
by 2006, the company’s business managed hosting services. The
had grown significantly, and hosted environment went into
Accept Software needed help production at the end of 2006.
scaling their operations to support
larger and more security-conscious “Many other managed hosting or
SaaS clients. The company decided cloud providers don’t understand
that it was time to turn over the the service layer,” Pecoraro said.
SaaS infrastructure management “We needed a company that
to experts and allow Accept to knew how to run SaaS operations.
focus more on developing and If all you need is infrastructure,
marketing its software platform. that’s great; but I look at SaaS
Finding the right managed hosting operations as a business activity,
“OpSource provides Accept services provider was critical to the not a technical activity, and
future of the company. OpSource understands the
with an enterprise-class SaaS
business operations of providing
capability at reasonable cost
Solution high-availability, mission-critical
with high quality of service
Mark Pecoraro, Senior vice functionality to our clients.”
and availability.” President of SaaS operations at
Accept, contacted IbM and HP In 2007, Accept made the strategic
Mark Pecoraro
Senior Vice President of about hosting and managing decision to deliver its solution 100
SaaS Operations Accept’s SaaS infrastructure. “I percent through a SaaS model.
guess they were too big, and we “Fortuitously we were already
were just too small. They didn’t with OpSource and they were
seem to want our business.” a good partner to help us build
up our SaaS capabilities,” says
undaunted, Pecoraro identified Pecoraro. “We saw no reason to
two other managed hosting change providers.”
providers, including OpSource.
“both offered many of the same In 2008, one of the world’s largest
services,” says Pecoraro. “We had a financial services firms expressed
unique, single-tenant architecture interest in Accept’s solution.
and a multi-tenant back-end. “That really caused us to raise
OpSource took a lot of time to our game,” recalls Pecoraro. “We
understand our business issues and had to put in business continuity,
help us architect a solution that disaster recovery, lots of security
worked. That’s what OpSource policies and procedures. It was
delivered that set them apart from extremely good that we had
their competitors.” OpSource as a partner during that
exercise. If we were on our own,
based on its breadth and depth we probably could not have met
of technical skills, Pecoraro the contractual requirements.”
chose OpSource to provide
© 2011 OpSource, Inc. All rights reserved.

3. ACCEPT SOFTWArE SElECTS OPSOurCE TO DElIvEr EnTErPrISE-ClASS,
HIGH-AvAIlAbIlITy SAAS APPlICATIOn FOr lOWEr COST
OpSource’s expertise in managing and manuals,” says Pecoraro.
complex SaaS applications and its “In the SaaS world, because it’s
SAS 70 Type II compliance enabled a service, COGS is significant
Accept to close many large deals because all of the operations
in the past three years. “OpSource costs are considered cost of goods
has become a strategic partner, sold. OpSource has helped us to
ensuring that we can respond to reduce our COGS, as a percent of
those prospects and demonstrate revenue, by 40 percent.”
our capabilities as an enterprise-
class SaaS provider,” says Availability has been high and
Pecoraro. “OpSource participates consistent. “Over five and a half
in rFIs, rFPs, and security audits. years, OpSource has delivered
They play a key role in consulting at least 99.95 percent uptime
with us about what we should do annually,” says Pecoraro. “That’s a
and then executing on that. I view very good record.”
OpSource as an extension of
my team.” Pecoraro sums up his experience
with OpSource this way. “They
Impact: Cost Effective, Reliable provide Accept with an enterprise-
“With a traditional perpetual class SaaS capability at reasonable
software license model, the cost cost with high quality of service
of goods sold (COGS) was near and availability.”
nothing, just the cost of the CD
© 2011 OpSource, Inc. All rights reserved.

4. ACCEPT SOFTWArE SElECTS OPSOurCE TO DElIvEr EnTErPrISE-ClASS,
HIGH-AvAIlAbIlITy SAAS APPlICATIOn FOr lOWEr COST
About Accept Software
Accept Software provides an enterprise product development platform that enables G2000 companies
to decide which products to bring to market for the fastest time-to-profit. The Accept360™ Platform
dynamically aligns product decisions to company strategy and market opportunities, from planning
through execution, by tightly linking company and product strategy through ideation, portfolio
planning, roadmaps, requirements management, and execution.
About OpSource
OpSource provides cloud and managed hosting solutions that enable businesses to accelerate growth
and scale operations while controlling costs and reducing IT infrastructure support risks. More than
six hundred enterprises, service providers and Software-as-a-Service ISvs rely on OpSource’s expertise,
experience and cloud automation technology to operate high-availability, business-critical hosting
environments. OpSource’s Managed Services for the Cloud provide application monitoring, management
and optimization across both public and private cloud environments. OpSource’s Software Stack powers
the cloud with automated provisioning, billing, management and administration.
Founded in 2002 and headquartered in Santa Clara, California, OpSource is SAS 70 Type II, PCI DSS level
1 and European Safe Harbour certified and has operations in California, virginia, uK, Ireland, and India.
Corporate Headquarters
5201 Great America Parkway, Suite 120, Santa Clara, CA 95054, 1-800-664-9973 (uSA)
+353 1 661 9979 (EMEA), sales@opsource.net, www.opsource.net
© 2011 OpSource, Inc. All rights reserved.