To make people recognize that communication is an essential tool for being a success in any chosen commerce field. Communication is also an important tool for thinking, speaking and getting things done. Motto: Be Brief, Be Sincere, Be Seated!

1. LOGO
HOW TO MASTER GOOD
COMMUNICATION SKILLS AND
CONFIDENCE
HOW TO MASTER GOOD
COMMUNICATION SKILLS AND
CONFIDENCE
By: Usman O. Olayinka

2. CONTENTS
 Objectives and purposes of Effective Communication
Skills.
 What is Communication? It’s Essences
 Common Ways of Communicating Effectively
 Types of Communication
 Barriers to Effective Communication Skills
 Related Skills to Effective Communication Skills.
 Listening, Presentation and Refusal Skills
 Self-Confidence and Effective Communication Skills
 How to improve your communication skills.
 16 Laws of Effective Communication Skills.
 Conclusion
 Motto
 Thank u 4 listening!

3. OBJECTIVES
Recognize the importance of effective communication
skills.
To confidently speak in variety of situations.
To learn the cautions in mastering good communication
skills.
To know that communication is an important tool for
enhancing love between friends and family.
Practice active listening.
Write confidently in a variety of formats.
To actualize the confidence in public speaking.
Tips to improve verbal and non verbal communication.

4. WHAT IS COMMUNICATION?
COMMUNICATION IS A PROCESS OF SENDING,
RECEIVING AND UNDERSTANDING MESSAGES.
IT INVOLVES THE EXCHANGE OF IDEAS, INTERESTS,
UNDERTANDING AND THE ABILITY TO SPEAK
FLUENTLY AND CLEARLY.
ITS ESSENCES :
 PERSONAL PROCESS
 OCCURS BETWEEN PEOPLE
 INVOLVES CHANGE IN BEHAVIOUR
 MEANS TO INFLUENCE OTHERS
 EXPRESSION OF THOUGHTS AND
 EMOTIONS THROUGH WORDS & ACTIONS.
 TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.
 IT IS A SOCIAL AND EMOTIONAL PROCESS.

5. COMMON WAYS OF COMMUNICATING?
WRITTEN
WORDS
SPOKEN
WORDS
BODY
LANGUAGE
VISUAL
IMAGES

6. TYPES OF COMMUNICATION
VERBAL COMMUNICATION:
The information is sent to the receiver
from sender through a talk. For
example: talking drum, talking head,
talking about feelings etc….
NON-VERBAL COMMUNICATION:
The information is sends and received
through pictures, facial expressions and
actions. For example: Spatial relations,
body language, hand gestures etc….

7. BARRIERS TO EFFECTIVE
COMMUNICATION SKILLS
 Environmental Noise
 Difference in language & cultural
background
 Physical Disability
 Finishing others sentence
 Preparing your response before the
opponent finish speaking.
 Poor listening skills
 Use of technical terms
 Filtering
 Poor Environmental Odour / Poor Personal
Hygiene

8. RELATED SKILLS TO EFFECTIVE
COMMUNICATION SKILLS
Presentation Skill (Public Speaking)
Refusal Skills Listening Skills

9. LISTENING, PRESENTATION AND
REFUSAL SKILLS TIPS
Tips 4 effective Listening Skills:
Face the speaker: Sit up right
Maintain Proper eye contact with the speaker
Avoid all external distraction
Keep your mind open
Tips 4 effective Presentation Skills (Public Speaking):
Develop a strong desire for the profession
Get understanding
Act confidently
Practice hard
Tips 4 Effective Refusal Skills:
Be Clear
Use the word “I”
Be Assertive
Stand back
Leave the situation with total NO

10. VALUES OF LISTENING SKILLS
Good listening reflects courtesy and good manners.
Listening carefully to the instructions of superiors
improve competence and
performance.
The result of poor listening skill could be disastrous in
business, employment and social relations.
Good listening can eliminate a numerous number of
poor thought.
Good listening skill can improve social relations and
conversation.
Listening is a positive activity rather than a passive or
negative activity.
Listening to others is an elegant art.

11. BUILDING YOUR SELF-CONFIDENCE
Take action. Get things done
Face your Fear
Understand the way things happen
Acknowledge your Uniqueness
Note that failure won't kill you
- Things to reframe failure:
You learn experiences
You become stronger
Your chances to success increases
Get a Mentor
Get closely related to people that have confidence
Take good care of yourself
Practice hard
Be Seated

12. ESSENTIALS OF EFFECTIVE
COMMUNICATION SKILLS
 Always think ahead about what you are going to say.
 Use simple words and phrases that are understood by
every body.
 Increase your knowledge on all subjects you are required
to speak.
 Speak clearly and audibly.
 In case of an interruption, always do a little recap of what
has been already said.
 Always pay undivided attention to the speaker while
listening.
 While listening, always make notes of important points.
 Always ask for clarification if you have failed to grasp
other’s point of view.
 Repeat what the speaker has said to check whether you
have understood accurately.

13. HOW TO IMPROVE YOUR
COMMUNICATION SKILLS
IMPROVE LANGUAGE.
IMPROVE PRONUNCIATION OF WORDS.
WORK ON VOICE MODULATION.
WORK ON BODY LANGUAGE.
READ MORE
LISTEN MORE
AVOID READING OR WATCHING OR LISTENING UNWANTED
LITERATURE, GOSSIP, MEDIA PRESENTATION ETC.
INTERACT WITH QUALITATIVE PEOPLE.
IMPROVE ON YOU TOPIC OF DISCUSSION,
PRACTICE MEDITATION & GOOD THOUGHTS.
THINK AND SPEAK.
DO NOT SPEAK TOO FAST.
USE SIMPLE VOCABULARY.
DO NOT SPEAK ONLY TO IMPRESS SOMEONE.
LOOK PRESENTABLE AND CONFIDENT.
USE POSITIVE COMMENTS
MAKE A PROPER EYE CONTACT
SMILE GENUINELY AT THE RIGHT TIME
DRESS WELL

14. 16 PERFECT LAWS OF EFFECTIVE
COMMUNICATION SKILLS
Equalize participation in communication
Introduce yourself with simple genuine smile and handshake
Warm up new conversations with small talk
Be Consistent with the proper use of the opponent’s name
Use courtesy words
Smile genuinely
Nod your head occasionally
Eye Contact
Take a seat while the opponent is sitting
Use a polite closing comment or gesture.
Slightly lean forward and face the speaker.
Cross your leg towards the speaker and not away from the speaker
Be perfect in listening skills
Show empathy to someone who talks about sad experience
Focus your talk on good (positive) aspects
Make people feel good

15. IMPROVING YOUR BODY
LANGUAGE
Keep appropriate distance
Touch only when appropriate
Take care of your appearance
Cross your leg rightly
Be aware - people may give false cues
Maintain eye contact
Smile genuinely
Make proper use of your hand gestures

16. ………Success for you.
Effective Communication Skill is very
essential in the world of today, so
communicate well and get paid for it.
Cheers!

17. Conclusion
The quality of your life is the quality of your communication.
Self-expression must pass into communication for its
fulfillment
A single conversation with a wise man is better than ten years
of study.
When other means of communication fails try word.
Self-confidence is absolutely essential to achieving success in
any endeavour. You acquire it by doing, learning, accomplishing
and persisting.
You are unique and therefore you must always make unique
contribution.
Being Silence is Silver, Speech is Silver.

18. MOTTO:
BE BRIEF,
BE SINCERE,
BE SEATED!

19. LOGO