Acme Presentation
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Security guard presentation for prospect focusing on people, processes, and technology.
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Acme Presentation
- 1. Asset Protection Services for ABC National Presented by Acme Security Risk Mitigation Risk Transfer Asset Protection Safety Policies & Security Shrinkage Cost Containme ABC
- 2. Welcome & Introduction Asset Protection People Processes Technology
- 3. Welcome & Introduction • Joe Blow Jr., CEO – Company History • Joe Blow III, CPP, COO – Acme Advantage – Internal Processes – Technology & Systems
- 4. Welcome & Introduction • John Public, General Manager – Communication Plan • William Levy, Business Development Manager – Customer Advocate
- 6. Who Is Acme Security • History – Joe Blow Sr. – Family Owned – 40 Years
- 7. Who Is Acme Security • Mission – To provide reliable, cost effective, professional security services, designed for the needs and requirements of each individual and distinct customer. • Slogan – Quality, Responsive Services
- 8. Who Is Acme Security • Who we service
- 9. Who Is Acme Security • Licensed – Providing Service in Indiana and 14 other states – Licensed in an additional 18 others • Insurance – GL: $1MM/ ea. occ; $2MM agg. – Auto: $1M – Umbrella/Excess: $4MM – Fidelity/Crime: $1MM – WC: State Levels – Project specific insurance levels can be increased
- 12. Recruitment, Hiring, Retention Incumbent Internal External • Recruiting Methodology
- 13. Recruitment, Hiring, Retention • Hiring – Qualifiers – Screening & Interviewing – Conditional Offers of Employment – Previous Employment & Criminal Background Screening – Drug Screening – Health & Physical Fitness (Available) – Post Employment
- 14. Recruitment, Hiring, Retention • On-Line Applicant Tracking System – 60% of candidates interact with Acme online prior to employment • Goal is to be 100% by 2013 – Increases likelihood of computer skills – Develop a customized job skills assessment for each position. – Allows applicants to apply on line, 24 hours a day and 365 days a year – Pre-qualify applicants prior to a selection for the interview process
- 15. Recruitment, Hiring, Retention • Employee Retention – Employee Benefits and Incentive Programs • Free Uniforms • Referral Bonuses • Holiday Pay • Sales Bonuses • Anniversary Pay • Direct Deposit • Overtime Pay • Fixed Indemnity Medical Plan • Dental • Life • Accidental Death & Disability • Anniversary Uniform Replacement
- 16. Recruitment, Hiring, Retention • Employee Retention (cont.) – Commendations and Recommendations – Advancement – Grievances and Discipline • MySafe Workplace
- 18. Training -People • 3 Foundations – State or Regulatory Agency – Acme – Client Specific • PSTN • Training Verification
- 19. Service Model ABC Local Account Management Home Office Management • ABC Feedback & Involvement • Acme Key Stakeholder Involvement • Local Management Accountability • Checks & Balances
- 20. Service Model ABC National Customer Joe Blow Jr. CEO James Grane CFO Joe Blow III COO Rick Wright VP, Operations John Public General Manager Lebron Jones Area Manager TBD Account Manager Chris Smith VP, Human Resources Client Corporate Management Local Management
- 22. Quality Assurance • Quality Assurance Plan – Scope, Quality and Control Inspections, and Monitoring – Identifying and Correcting Deficiencies – 5 Critical Components – Consists of Posts, Daily, Weekly, Monthly, Quarterly, and Annual Inspections – KPI Scorecard • Track, record, analyze, and if necessary take corrective action to further improve upon our high levels of service
- 23. Risk Mitigation • Risk Mitigation is a Result of Proactive and Comprehensive Policies and Procedures – Security Officer Manual • Provides comprehensive day-to-day expectations of a World-Class Asset Protection Officer – Safety Handbook • Provides awareness of safety and workplace hazards in security and asset protection environments – Employee Handbook • Details Acme’s internal policies and procedures
- 24. Tour Management • GuardTrax Tour Management System – Real-time GPS tracking – RFID functionality – Mapping application – Geofencing – Alerts – Reports • Tour Management – Provides measurable results and analysis in tour activities
- 25. Transition Plan Overview Award Executive Team Initiates Transition Recruit and Hire Train and Develop Begin Contract Services
- 26. Transition Plan • Transition Management – Handled by Executive Management Team • Contract review, set transition timeline, develop milestones • Human Resources – Managed by Chris Smith • Manage recruitment cycle, establish compliance procedures • Operations Coordination – Managed by John Public and Chris Smith • Review post orders, initiate communication flow, begin operational activities
- 27. Transition Plan • Equipment and Uniform Management – Managed by Chris Smith and Chris Smith • Process and order uniforms, vehicles, equipment, and technologies • Training Coordination – Managed by Chris Smith • Develop training schedules, conduct training activities
- 28. Communication • Successful business relationships have great communication. Our commitment to communication exists at all levels of our organization – Account Manager – Local Area Management – Home Office Management
- 30. Technology & Systems -Technology • ATS - Hiredesk • PSTN • Valiant/Vault/Vision/Vantage – 24 Hour Support Center • GuardTrax - Officer Tour Management • MySafeWorkplace • Unitec • Strategic Technology Partnerships – Enterprise Management – Lobby Management – CCTV & Security Network
- 31. Technology & Systems -Technology • 24 Hours Support Center – End of Shift Report
- 32. Technology & Systems -Technology From: "Chris Smith " Date: April 2, 2012 3:08:14 PM CDT To: "EOS" <EOS@abcsecurity.com> Subject: 4.2.2012 End of Shift 0700 - 1500 Corporate Division @1230 CDT DSC received a call from Ofc. Chris Smith requesting an IR for the South Holland PD entering the building. IR logged. IR #12-0402-010 @1230 CDT DSC received a call from Ofc. Chris Smith requesting an IR for the Hazel Crest PD entering the building. IR logged. IR #12-0402-011 @1305 CDT DSC received a call from Ofc. Chris Smith requesting an IR for a female student who twisted her ankle in PE, student was taken to the nurse. IR logged. IR #12-0402-012 DSC entered Spring Break schedule for week ending 4/14. Florida Division #1364 City of Milwaukee Curtis Marks Park @1200 CDT DSC received a call from Site Supervisor Chris Smith stating Ofc. Chris Smith Ottaviano will work the 2200 – 0700 post today. DSC adjusted schedule.
- 34. Conclusion Asset Protection People Processes Technology Executive Management Local Management Asset Protection Officers Labor Management Learning Management Quality Assurance Program GuardTrax ATS PSTN Valiant
- 35. Conclusion • Many service providers have the components or pieces that make up an Asset Protection Program however, no one puts them all together with the commitment, focus, and understanding of your needs like Acme • Acme Security looks forward to putting all the pieces together for you to make a truly successful Asset Protection Program.
Hinweis der Redaktion
- Asset Protection = People What is it????? What we can do What piece of the puzzle
- District 205 Oldest Customer since 1970 70 Unarmed security personnel $2.7MM annually Meet the changing needs in a public agency environment (change of boards, public bids, changing board priorities) GE 1 of only 3 preferred vendors nationwide $2MM annually FL, TN, IN, IL, GA locations Indiana State Fair IN June 2011 brought in to replace one of the largest international security service providers due to poor service and lack of mgt. response. Built great relationship in 9 months and we urge you to contact customer to get this customers perspective Ivy Tech Started with Muncie, Anderson, and Marion campuses and has grown to over 400+ hours per week. Since then have also added the Ivy Tech Lafayette location.
- Recruiting Methodology Incumbent Staff Legacy knowledge, facility knowledge, customer loyalty Identified by ABC Meet Acme’s Requirements Internal Internal DDA Candidates with proper cred. External Sourcing ( local adv, internet adv, industry assoc adv, WOM, employee referrals) Differentiator: Ivy Tech
- Qualifications At least 21 years of age High school diploma or equivalent Citizen of the United States or legal equivalent Literate in English, with good written and oral communications Pre-Employment Screenings & Interviews Telephone & face-to-face interviews with HR Rep and hiring manager (2 diff perspectives) 7-panel drug screen Driver’s license check Military history verification Social security number verification Personal interview with human resources Previous employment history verification Personal reference check On-going Screening 100% of employees will undergo criminal background, driver’s license, DMV record check, and drug screen annually. 25% of employees randomly drug screened quarterly Post Accident Reasonable Suspicion
- ATS assists in tracking EEO and with administration of AAP. Annual reviews and placement goals established based on info from ATS
- BENEFITS: UNIFORM WEBSITE FTE fixed indemnity program at no cost to ABC which covers common medical services: Dental, Life, AD&D. Basic Plan and Enhanced Plan which are competitive with industry best practices. Anniversary and Vacation Pay, Referral, employment, and sales bonuses Holiday Pay Direct Deposit INCENTIVE PROGRAMS
- INCENTIVE PROGRAMS COMMENDATION AND RECOMMENDATION Officer of the month Cash stipend Commendation certificates Customer acknowledgements Publication in companywide newsletters ADVANCEMENT Promote from within as a family owned business recognize the importance and contribution of current employees. 50% of current management team began at a level below their current position and 25% actually began as security officers. GRIEVANCES AND DISCP. Based on horizontal org. structure allows for concerns to be advanced much quicker. 3rd Party service called MySafeWorkplace. An online incident management and reporting solution and case management tool.
- STATE OR REGULATORY AGENCY Replace lack of state reg. training requirement with 20 hour training class that consists of 12 parts Acme A proprietary training and onboarding process customized delivered via classroom and web-based platforms nationwide CLIENT SPECIFIC OJT Any other certs Quarterly refresher PSTN Web-based learning mgt. system Part of Critical Info Network Designed to be classroom and web-based 250 online courses available Supervisory and management training available. Training Verification Valiant verifies and monitors Training and Certifications
- One bullet point for each component: ABC participates in design of asset protection plan Acme Home Office provides significant support and involvement Local management ensures quick response and accountability for all issues
- Client Focused
- 5 Critical Components Inspectors – Who Schedules - When Elements - What Procedures - How Corrective Action – Resolution KPI Subjective performance metrics and measurements Includes information on client satisfaction, complaints, service levels, in addition to training compliance, incident reporting, and overall staffing (turnover, retention)
- Strategic Partnerships allow Acme to support and manage the technological components of our customers programs while still maintaining focus on our core strengths.
- Strategic Partnerships allow Acme to support and manage the technological components of our customers programs while still maintaining focus on our core strengths.
- Strategic Partnerships allow Acme to support and manage the technological components of our customers programs while still maintaining focus on our core strengths.