This document discusses e-commerce and is organized into several sections. It begins with an introduction and definitions of e-commerce. It then outlines the main types of e-commerce including business to business, business to consumer, and consumer to consumer. The document also covers the advantages and disadvantages of e-commerce, as well as the general process which includes attracting customers, order handling, payment systems, and order tracking. Key payment systems like cash, credit cards, and digital cash are also examined.

1. E-commerce role
in our life
Done by:
Noorah Mohammed 200903565
Hessa Saleh 200903708

2. Content
• Introduction
• Types of e-commerce
• Advantages of e-commerce
• Disadvantages of e-commerce
• The process of e-commerce
• Payment systems

3. Introduction
• E-commerce definition
• The history of e-commerce

4. E-commerce definition
It is . . .
“the purchasing, selling, and exchanging of goods and
services over computer networks (such as the Internet)
through which transactions or terms of sale are performed
electronically”
(Ecommerce definition and types of
e-commerce, 2011)

5. The history of e-commerce
The development
of Mosaic web-
browser in 1992
E-commerce Many other
started basically in developments occurred
This web-browser increased
1960s when . . . the possibility of electronic which developed e-
commercial transaction
because it enabled any commerce, such as the
ordinary person to have an development of DSL
access to the web.
and Red Hat Linux
Electronic Data
Interchange (EDI) gave
an opportunity for the
companies to
interchange electronic
In 2000, many American
transactions and Western Europe
companies introduced their
services on the World Wide
Web.

6. Types of e-commerce
Business Consumers
B2B
Business
B2C C2C
Consumers

7. Business to Business (B2B)
• Business to business( B2B) refers to the
online commerce that occurs when two
organizations exchange products, services or
information.
• Examples:
Dell website General Electric

8. Business to Consumer
• Business to Consumer (B2C): is the online exchange of
products and services from the business to an individual
consumer.
• Examples:

9. Consumer to Consumer
• Consumer to Consumer(C2C) refers to the exchange process
that occurs between individual consumers over the internet
and it might include third party, in another word, it happens
when an individual post a product for sale and another
individual buy it .
• Examples:

10. Advantages of e-commerce
• Advantages for:
– Individuals:
• The ability to access 24 hours
• Finding products easily and having more choices
– Organizations:
• Less costs
• Starting businesses easily
• No geographical limitations, they can reach
the customers in any place in the globe

11. Disadvantages of e-commerce
• Shipping takes time and costs more.
• The doubts of the security of online payments.
• No guarantee of product quality.
• Mechanical failures can cause unpredictable effects on the total
processes such as, viruses and hackers.
• Inability to feel the physical products such as, wearing the
clothes, sitting on the furniture and trying on and inspect the
jewelry.
• Inability of selling food products.
• Inability of returning goods.

12. The process of e-commerce
Interact with
Attract customers
customers
Advertising &
Negotiation
marketing
They advertise
their websites &
It used mostly
products using
when customers
the social
sell a product to a
websites,
customer and
e.g.(face book &
they negotiate
twitter) to attract
about the price.
a large number of
customers.

13. The process of e-commerce
React to customer
inquiry
Shipment
Customer
Order tracking (product) sent
service to the customer
Providing the Providing the
customer with customer with
the information details. EXP: order
confirmation, notifi
he needs such as cation about the
delivery services order shipping &
& bill payment. reasons behind any
delays.

14. The process of e-commerce
Handle & manage
orders
Order capture Payment
When the
The process of
customer receive
paying money
the acceptance
through one of
from the
the payment
merchant.
systems.

15. The process of e-commerce

16. Payment systems
Payment system Properties Drawbacks
Cash wide accept, __________
convenient,
anonymity, no buyer
transaction cost
Online credit Faster, convenient Carders are criminals
card payment, who use stolen credit
Smart Cards cards.
Internet payment Accessible to people No concerns on use in
systems who don’t have credit crime.
o Digital cash. card, easy & the most
secure.
Checks Secure . Slow, less convenient

17. Payment systems
Cash
Credit
cards
@
Digital
cash
Checks

18. References
Advantages And Disadvantages Of E-commerce. (2010, March 10). Retrieved November 15, 2011, from
Manjeet: http://www.manjeetss.com/articles/advantagesdisadvantagesecommerce.html
Advantages and Disadvantages of Ecommerce . (2010). Retrieved November 7, 2011, from eSalesTrack:
http://www.esalestrack.com/blog/2008/09/advantages-and-disadvantages-of.html
Ecommerce definition and types of ecommerce. (2011). Retrieved November 8, 2011, from DigitSmith:
http://www.digitsmith.com/ecommerce-definition.html
History of E-Commerce. (1999). Retrieved November 8, 2011, from internet:
http://www.mapsofworld.com/referrals/internet/internet-history/history-of-e-commerce.html
Jin, S. (2005, April 27). Payment Systems for e-commerce. Retrieved November 15, 2011, from GMU:
http://www.cs.gmu.edu/~menasce/ec512/presentations2005/Shengyu-PaymentSystems.pdf
Ralph, W. (2010, April 17). How to Attract Visitors to Your Website. Retrieved November 15, 2011, from
Web-marketing today: http://www.wilsonweb.com/articles/attract.htm
Ryan, S. (2010, Febreuary 12). Fifthgear. Retrieved November 15, 2011, from DELIVERING RESULTS:
http://www.infifthgear.com/

19. Do you have any
questions???