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Managerial Accounting:
               Tools for Business Decision-Making
                                    Canadian Edition




Weygandt ● Kieso ● Kimmel ● Aly
Chapter 8

Pricing
Chapter 8
                Pricing

             Study Objectives

 Calculate a target cost when a product’s
  price is determined by the market.
 Calculate target selling price using cost-plus
  pricing.
 Use time and material pricing to determine
  the cost of services provided.
Study Objectives: Continued
 Define “transfer price” and its role in an
  organization.
 Determine a transfer price using the
  negotiated, cost-based, and market-based
  approaches.
 Explain the issues that arise when
  transferring goods between divisions
  located in countries with different tax rates.
External Sales
   Many factors affect price
   Product price should cover costs and earn a
   reasonable profit
   Must have a good understanding of market forces for
    appropriate price

Pricing Objectives                    Environment
•Gain market share                    •Political reaction to
•Achieve a target      What Prices    prices
rate of return           Should       •Patent or copyright
                       Be Charged?    protection

Demand                                Cost Considerations
•Price sensitivity                    •Fixed and variable costs
•Demographics                         •Short-run or long-run
External Sales
                     (Continued)
 A company can accept the price as set by the
  competitive market (supply and demand)
 Market sets price when product cannot be easily
  differentiated from competing products
     Examples: farm products and minerals
 A company can set the price when
     Product is specially made
     One of a kind
       No one else produces the product
       Company can differentiate its product   from others
     Examples: Designer dress and patent or copyright
      on a unique process
Target Costing

 In a highly competitive market, price is largely
  determined by supply and demand
 Must control costs to earn a profit
 Target cost – cost that provides the desired
  profit on a product when the seller does not
  have control over the product’s price
Target Costing
                          Steps
1) Find market niche
     Select segment to compete in, For example, luxury
    goods or economy goods
1) Determine target price: Price that company believes would
   place it in the optimal position for its target audience
     Use market research
1) Determine target cost: Difference between target price and
   desired profit
     Includes all product and period costs necessary to
    make and market the product
1) Assemble expert team:
    Includes production, operations, marketing, finance
    Design and develop a product that meets quality
    specifications while not exceeding target cost
Cost-Plus Pricing

 May have to set own price where there is little
  or no competition
 Price typically a function of product cost
 Steps:
    Establish a cost base
    Add a markup (based on desired operating
     income or return on investment)




  Cost + (Mark-up % x Cost) = Target Selling Price
Cost-Plus Pricing
                     Example
Cleanmore Products, manufactures of wet/dry shop
vacuums has following Cost data at budgeted sales
volume of 10,000 Units.




Cleanmore has decided to price its new shop vacuum to
earn a 20-percent return on its investment (ROI) of $1
million.
Cost-Plus Pricing
           Example (Continued)

Total fixed cost per unit:
(280,000+240,000) ÷ 10,000 = 52
Expected ROI:
20% ROI of $1,000,000 = $200,000
Expected ROI per unit:
$200,000 ÷ 10,000 units = 20
Expected Selling Price:
60+ 52 + 20 = $132 per unit
Cost-Plus Pricing
                   Limitations
 Advantage – Easy to calculate
 Disadvantages:
      Does not consider demand side
     Will the customer pay the price?
      Fixed cost per unit changes with change in
     volume
     At lower sales volume, company must charge
     higher price to meet desired ROI
Variable Cost Pricing

 Alternative pricing approach:
    Simply add a markup to variable costs
 Avoids using poor cost information related
  to fixed costs per unit
 Useful in pricing special orders or when
  excess capacity exists
 Major disadvantage:
    Prices set too low to cover fixed costs
Let’s Review

 Cost-plus pricing means that:

a.   Selling price = Variable cost + (Markup
     percentage + Variable cost)
b.   Selling price = Cost + (Markup percentage x
     Cost)
c.   Selling price = Manufacturing cost + (Markup
     percentage + Manufacturing cost)
d.   Selling price = Fixed cost + (Markup
     percentage x Fixed cost)
Let’s Review: Solution

 Cost-plus pricing means that:

a.   Selling price = Variable cost + (Markup
     percentage + Variable cost)
b.   Selling price = Cost + (Markup percentage x
     Cost)
c.   Selling price = Manufacturing cost + (Markup
     percentage + Manufacturing cost)
d.   Selling price = Fixed cost + (Markup
     percentage x Fixed cost)
Time and Material Pricing

 An approach to cost-plus pricing in which
  the company uses two pricing rates:
   One for the labour used on a job
   One for the material
 Widely used in service industries, especially
  professional firms
   Public accounting
   Law
   Engineering
Time and Material Pricing
                                       Example


                          LAKE HOLIDAY MARINA
                             Budgeted Costs for the Year 2005
                                                         Time Charges   Material
                                                                        Loading
                                                                        Charges¹
Mechanics’ wages and benefits                            $103,500            $0
Parts manager’s salary and benefits                             0        11,500
Office employee’s salary and benefits                      20,700         2,300
Other overhead (supplies, amortization,
property taxes, advertising, utilities)                    26,800        14,400
Total budgeted costs                                     $151,000       $28,200

¹ The invoice cost of the materials is not included in
the material loading charges.
Time and Material Pricing
                Example (Continued)
 Determine a charge for labour time
 Express as a rate per hour of labour; Rate includes:
      Direct labour cost of employees (includes
       fringe benefits)
      Selling, administrative, and similar overhead

       costs
      Allowance for desired profit (ROI) per hour of

       employee time
Labour rate for Lake Holiday Marina for 2005 based on:
      5,000 hours of repair time

      Desired profit margin of $8 per hour
Time and Material Pricing
       Example – Lake Holiday Marina (Continued)

                            Total         ÷   Total     =    Per Hour

   Per Hour                    Cost           Hours         Charge
Hourly labour rate for repairs
   Mechanics wages/benefits $103,500      ÷    5,000    =    $20.70
Overhead Costs
   Office employees
   salaries/benefits             20,700   ÷     5,000   =      4.14
   Office overhead               26,800   ÷     5,000   =       5.36
Total hourly cost              $151,000   ÷    15,000   =     $30.20
Profit Margin                                                   8.00
Rate charged per hour of labour
   $38.20
Time and Material Pricing
                   Example (Continued)
 Calculate the Material Loading Charge
     Material loading charge added to invoice price of
     materials to determine materials price
     Estimated annual costs of purchasing, receiving,
     handling, storing + desired profit margin on
     materials
     Expressed as a percentage of estimated annual
     parts and materials cost:
   Estimated purchasing, receiving,        Desired profit margin
        handing, storing costs                 on materials
                                       +
  Estimated costs of parts/materials
Time and Material Pricing
      Example –Lake Holiday Marina (Continued)

                              Material      Total Invoice   Material
                              Loading ÷     Costs Parts =   Loading
Per Hour                      Charges       and Material    Percentage
Overhead costs
 Parts manager’s salary and
 benefits                     $11,500
 Office employee’s salary       2,300
                               13,800   ÷   $120,000   =    11.50%
Other overhead                  4,400   ÷    120,000   =    12.00%
                              $28,200   ÷    120,000   =    23.50%
Profit margin                                               20.00%
Material loading percentage                                 43.50%
Time and Material Pricing
         Example (Continued)



 Calculate Charges for
  a Particular Job =
    Labour charges
         +
    Material charges
         +
    Material loading
    charge
Time and Material Pricing
                 Example (Continued)

Determine a price quote to refurbish a pontoon boat:
Estimated 50 hours of labour
Estimated $3,600 parts and materials
Internal Sales
 Vertically integrated companies – grow in direction of
  customers or supplies
 Frequently transfer goods to other divisions as well as
  outside customers




 How do you price goods when they are “sold” within the company?
Internal Sales
 Transfer price – price used to record the transfer
  between two divisions of a company
 Ways to determine a transfer price:
    Negotiated transfer prices
    Cost-based transfer prices
    Market-based transfer prices
 Conceptually - a negotiated transfer price is best
 Due to practical considerations, other two methods
                   considerations
  are more widely used

    Negotiated transfer prices is determined by agreement of
    the division managers when no external market price is
    available
Negotiated Transfer Price
                Example: Alberta Company

 Sells hiking boots as well as soles for work & hiking boots
 Structured into two divisions: Boot and Sole
      Sole Division - sells soles externally
      Boot Division - makes leather uppers for hiking boots
       which are attached to purchased soles
 Each Division Manager compensated on division profitability
 Management now wants Sole Division to provide at least
  some soles to the Boot Division
Negotiated Transfer Price
    Example: Alberta Company (Continued)

     Divisional Contribution Margin Per Unit
   (Boot Division purchases soles from outsiders)




What would be a fair transfer price if the Sole Division
       sold 10,000 soles to the Boot Division?
Negotiated Transfer Price
     Example: Alberta Company (Continued)

 Sole Division has no excess capacity
 If Sole sells to Boot, payment must at least cover
          variable cost per unit plus its lost
   contribution margin per sole (opportunity cost)
 The minimum transfer price acceptable to Sole:




          Maximum Boot Division will pay
   what the sole would cost from an outside buyer
Negotiated Transfer Price
      Example: Alberta Company (Continued)
   Sole Division has excess capacity
   Can produce 80,000 soles, but can sell only 70,000
   Available capacity of 10,000 soles
   Contribution margin is not lost
   The minimum transfer price acceptable to Sole:




    Negotiate a transfer price between $11 (minimum
acceptable to Sole) and $17 (maximum acceptable to Boot)
Negotiated Transfer Price
                 Variable Costs

 In the minimum transfer price formula,
  variable cost is the variable cost of units sold
  internally
 May differ – higher or lower – for units sold
  internally versus those sold externally
 The minimum transfer pricing formula can
  still be used – just use the internal variable
  costs
Negotiated Transfer Price
                         Summary

 Transfer prices established:
      Minimum by selling division
      Maximum by the buying division
 Often not used because:
      Market price information sometimes not available
      Lack of trust between the two divisions
      Different pricing strategies between divisions
 Therefore, companies often use cost or market based
  information to develop transfer prices
Cost-Based Transfer Prices
 Uses costs incurred by the division producing
  the goods as its foundation
 May be based on variable costs or variable
  costs plus fixed costs
 Markup may also be added
 Can result in improper transfer prices causing:
    Loss of profitability for company
    Unfair evaluation of division performance
Cost-Based Transfer Prices
               Example: Alberta Company
 Base transfer price on variable cost of sole and no excess
  capacity




 Bad deal for Sole Division – no profit on transfer of 10,000
  soles and loses profit of $70,000 on external sales.
 Boot Division increases contribution margin by $6 per sole
Cost-Based Transfer Prices
  Example: Alberta Company (Continued)

 Sole Division has excess capacity:
                             capacity
  Continues to report zero profit but does not
  lose the $7 per unit due to excess capacity
 Boot Division gains $6
 Overall, company is better off by
  $60,000 (10,000 X 6)
 Does not reflect Sole Division’s true
  profitability
Cost-Based Transfer Prices
                    Summary
 Disadvantages
   Does not reflect a division’s true profitability
   Does not provide an incentive to control
    costs which are passed on to the next
    division
 Advantages
   Simple to understand
   Easy to use due to availability of information
   Market information often not available
 Most common method
Market-Based Transfer Prices
 Based on existing market prices of competing
  products
 Often considered best approach because:
      Objective
      Economic incentives
 Indifferent between selling internally and externally
  if can charge/pay market price
 Can lead to bad decisions if have excess capacity
                Why? No opportunity cost.
 Where there is not a well-defined market price,
  companies use cost-based systems
Effect of Outsourcing on Transfer
                Prices
 Contracting with an external party to provide a
  good or service, rather than doing the work
  internally
 Virtual Companies outsource all of their
  production
 As outsourcing increases, fewer components are
  transferred internally between divisions
 Use incremental analysis to determine if
  outsourcing is profitable
Transfers between Divisions in
          Different Countries
 Going global increases
  transfers between divisions
  located in different countries
 60% of trade between countries
  estimated to be transfers
  between divisions
 Different tax rates make
  determining appropriate
  transfer price more difficult
Transfers between Divisions in
            Different Countries
              Example: Alberta Company

 Boot Division is in a country with 10% tax rate
 Sole Division is located in a country with a 30% rate
 The before-tax total contribution margin is $44
  regardless of whether the transfer price is $18 or $11
 The after-tax total is
    $38.20 using the $18 transfer price, and
    $39.60 using the $11 transfer price

       Why? More of the contribution margin is attributed
       to the division in the country with the lower tax rate.
Transfers between Divisions in
     Different Countries
Example: Alberta Company (Continued)
Copyright
Copyright © 2006 John Wiley & Sons Canada, Ltd. All
rights reserved. Reproduction or translation of this work
beyond that permitted by Access Copyright (The Canadian
Copyright Licensing Agency) is unlawful. Requests for
further information should be addressed to the Permissions
Department, John Wiley & Sons Canada, Ltd.              The
purchaser may make back-up copies for his or her own
use only and not for distribution or resale. The author and
the publisher assume no responsibility for errors,
omissions, or damages caused by the use of these
programs or from the use of the information contained
herein.

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Managerial Accounting Tools for Business Decision Making

  • 1. Managerial Accounting: Tools for Business Decision-Making Canadian Edition Weygandt ● Kieso ● Kimmel ● Aly
  • 3. Chapter 8 Pricing Study Objectives  Calculate a target cost when a product’s price is determined by the market.  Calculate target selling price using cost-plus pricing.  Use time and material pricing to determine the cost of services provided.
  • 4. Study Objectives: Continued  Define “transfer price” and its role in an organization.  Determine a transfer price using the negotiated, cost-based, and market-based approaches.  Explain the issues that arise when transferring goods between divisions located in countries with different tax rates.
  • 5. External Sales  Many factors affect price  Product price should cover costs and earn a  reasonable profit  Must have a good understanding of market forces for appropriate price Pricing Objectives Environment •Gain market share •Political reaction to •Achieve a target What Prices prices rate of return Should •Patent or copyright Be Charged? protection Demand Cost Considerations •Price sensitivity •Fixed and variable costs •Demographics •Short-run or long-run
  • 6. External Sales (Continued)  A company can accept the price as set by the competitive market (supply and demand)  Market sets price when product cannot be easily differentiated from competing products  Examples: farm products and minerals  A company can set the price when  Product is specially made  One of a kind  No one else produces the product  Company can differentiate its product from others  Examples: Designer dress and patent or copyright on a unique process
  • 7. Target Costing  In a highly competitive market, price is largely determined by supply and demand  Must control costs to earn a profit  Target cost – cost that provides the desired profit on a product when the seller does not have control over the product’s price
  • 8. Target Costing Steps 1) Find market niche  Select segment to compete in, For example, luxury goods or economy goods 1) Determine target price: Price that company believes would place it in the optimal position for its target audience  Use market research 1) Determine target cost: Difference between target price and desired profit  Includes all product and period costs necessary to make and market the product 1) Assemble expert team: Includes production, operations, marketing, finance Design and develop a product that meets quality specifications while not exceeding target cost
  • 9. Cost-Plus Pricing  May have to set own price where there is little or no competition  Price typically a function of product cost  Steps:  Establish a cost base  Add a markup (based on desired operating income or return on investment) Cost + (Mark-up % x Cost) = Target Selling Price
  • 10. Cost-Plus Pricing Example Cleanmore Products, manufactures of wet/dry shop vacuums has following Cost data at budgeted sales volume of 10,000 Units. Cleanmore has decided to price its new shop vacuum to earn a 20-percent return on its investment (ROI) of $1 million.
  • 11. Cost-Plus Pricing Example (Continued) Total fixed cost per unit: (280,000+240,000) ÷ 10,000 = 52 Expected ROI: 20% ROI of $1,000,000 = $200,000 Expected ROI per unit: $200,000 ÷ 10,000 units = 20 Expected Selling Price: 60+ 52 + 20 = $132 per unit
  • 12. Cost-Plus Pricing Limitations  Advantage – Easy to calculate  Disadvantages: Does not consider demand side Will the customer pay the price? Fixed cost per unit changes with change in volume At lower sales volume, company must charge higher price to meet desired ROI
  • 13. Variable Cost Pricing  Alternative pricing approach:  Simply add a markup to variable costs  Avoids using poor cost information related to fixed costs per unit  Useful in pricing special orders or when excess capacity exists  Major disadvantage:  Prices set too low to cover fixed costs
  • 14. Let’s Review Cost-plus pricing means that: a. Selling price = Variable cost + (Markup percentage + Variable cost) b. Selling price = Cost + (Markup percentage x Cost) c. Selling price = Manufacturing cost + (Markup percentage + Manufacturing cost) d. Selling price = Fixed cost + (Markup percentage x Fixed cost)
  • 15. Let’s Review: Solution Cost-plus pricing means that: a. Selling price = Variable cost + (Markup percentage + Variable cost) b. Selling price = Cost + (Markup percentage x Cost) c. Selling price = Manufacturing cost + (Markup percentage + Manufacturing cost) d. Selling price = Fixed cost + (Markup percentage x Fixed cost)
  • 16. Time and Material Pricing  An approach to cost-plus pricing in which the company uses two pricing rates:  One for the labour used on a job  One for the material  Widely used in service industries, especially professional firms  Public accounting  Law  Engineering
  • 17. Time and Material Pricing Example LAKE HOLIDAY MARINA Budgeted Costs for the Year 2005 Time Charges Material Loading Charges¹ Mechanics’ wages and benefits $103,500 $0 Parts manager’s salary and benefits 0 11,500 Office employee’s salary and benefits 20,700 2,300 Other overhead (supplies, amortization, property taxes, advertising, utilities) 26,800 14,400 Total budgeted costs $151,000 $28,200 ¹ The invoice cost of the materials is not included in the material loading charges.
  • 18. Time and Material Pricing Example (Continued)  Determine a charge for labour time  Express as a rate per hour of labour; Rate includes: Direct labour cost of employees (includes fringe benefits)  Selling, administrative, and similar overhead costs  Allowance for desired profit (ROI) per hour of employee time Labour rate for Lake Holiday Marina for 2005 based on:  5,000 hours of repair time  Desired profit margin of $8 per hour
  • 19. Time and Material Pricing Example – Lake Holiday Marina (Continued) Total ÷ Total = Per Hour Per Hour Cost Hours Charge Hourly labour rate for repairs Mechanics wages/benefits $103,500 ÷ 5,000 = $20.70 Overhead Costs Office employees salaries/benefits 20,700 ÷ 5,000 = 4.14 Office overhead 26,800 ÷ 5,000 = 5.36 Total hourly cost $151,000 ÷ 15,000 = $30.20 Profit Margin 8.00 Rate charged per hour of labour $38.20
  • 20. Time and Material Pricing Example (Continued)  Calculate the Material Loading Charge Material loading charge added to invoice price of materials to determine materials price Estimated annual costs of purchasing, receiving, handling, storing + desired profit margin on materials Expressed as a percentage of estimated annual parts and materials cost: Estimated purchasing, receiving, Desired profit margin handing, storing costs on materials + Estimated costs of parts/materials
  • 21. Time and Material Pricing Example –Lake Holiday Marina (Continued) Material Total Invoice Material Loading ÷ Costs Parts = Loading Per Hour Charges and Material Percentage Overhead costs Parts manager’s salary and benefits $11,500 Office employee’s salary 2,300 13,800 ÷ $120,000 = 11.50% Other overhead 4,400 ÷ 120,000 = 12.00% $28,200 ÷ 120,000 = 23.50% Profit margin 20.00% Material loading percentage 43.50%
  • 22. Time and Material Pricing Example (Continued)  Calculate Charges for a Particular Job = Labour charges + Material charges + Material loading charge
  • 23. Time and Material Pricing Example (Continued) Determine a price quote to refurbish a pontoon boat: Estimated 50 hours of labour Estimated $3,600 parts and materials
  • 24. Internal Sales  Vertically integrated companies – grow in direction of customers or supplies  Frequently transfer goods to other divisions as well as outside customers How do you price goods when they are “sold” within the company?
  • 25. Internal Sales  Transfer price – price used to record the transfer between two divisions of a company  Ways to determine a transfer price:  Negotiated transfer prices  Cost-based transfer prices  Market-based transfer prices  Conceptually - a negotiated transfer price is best  Due to practical considerations, other two methods considerations are more widely used Negotiated transfer prices is determined by agreement of the division managers when no external market price is available
  • 26. Negotiated Transfer Price Example: Alberta Company  Sells hiking boots as well as soles for work & hiking boots  Structured into two divisions: Boot and Sole  Sole Division - sells soles externally  Boot Division - makes leather uppers for hiking boots which are attached to purchased soles  Each Division Manager compensated on division profitability  Management now wants Sole Division to provide at least some soles to the Boot Division
  • 27. Negotiated Transfer Price Example: Alberta Company (Continued) Divisional Contribution Margin Per Unit (Boot Division purchases soles from outsiders) What would be a fair transfer price if the Sole Division sold 10,000 soles to the Boot Division?
  • 28. Negotiated Transfer Price Example: Alberta Company (Continued)  Sole Division has no excess capacity  If Sole sells to Boot, payment must at least cover variable cost per unit plus its lost contribution margin per sole (opportunity cost)  The minimum transfer price acceptable to Sole: Maximum Boot Division will pay what the sole would cost from an outside buyer
  • 29. Negotiated Transfer Price Example: Alberta Company (Continued)  Sole Division has excess capacity  Can produce 80,000 soles, but can sell only 70,000  Available capacity of 10,000 soles  Contribution margin is not lost  The minimum transfer price acceptable to Sole: Negotiate a transfer price between $11 (minimum acceptable to Sole) and $17 (maximum acceptable to Boot)
  • 30. Negotiated Transfer Price Variable Costs  In the minimum transfer price formula, variable cost is the variable cost of units sold internally  May differ – higher or lower – for units sold internally versus those sold externally  The minimum transfer pricing formula can still be used – just use the internal variable costs
  • 31. Negotiated Transfer Price Summary  Transfer prices established:  Minimum by selling division  Maximum by the buying division  Often not used because:  Market price information sometimes not available  Lack of trust between the two divisions  Different pricing strategies between divisions  Therefore, companies often use cost or market based information to develop transfer prices
  • 32. Cost-Based Transfer Prices  Uses costs incurred by the division producing the goods as its foundation  May be based on variable costs or variable costs plus fixed costs  Markup may also be added  Can result in improper transfer prices causing:  Loss of profitability for company  Unfair evaluation of division performance
  • 33. Cost-Based Transfer Prices Example: Alberta Company  Base transfer price on variable cost of sole and no excess capacity  Bad deal for Sole Division – no profit on transfer of 10,000 soles and loses profit of $70,000 on external sales.  Boot Division increases contribution margin by $6 per sole
  • 34. Cost-Based Transfer Prices Example: Alberta Company (Continued)  Sole Division has excess capacity: capacity Continues to report zero profit but does not lose the $7 per unit due to excess capacity  Boot Division gains $6  Overall, company is better off by $60,000 (10,000 X 6)  Does not reflect Sole Division’s true profitability
  • 35. Cost-Based Transfer Prices Summary  Disadvantages  Does not reflect a division’s true profitability  Does not provide an incentive to control costs which are passed on to the next division  Advantages  Simple to understand  Easy to use due to availability of information  Market information often not available  Most common method
  • 36. Market-Based Transfer Prices  Based on existing market prices of competing products  Often considered best approach because:  Objective  Economic incentives  Indifferent between selling internally and externally if can charge/pay market price  Can lead to bad decisions if have excess capacity Why? No opportunity cost.  Where there is not a well-defined market price, companies use cost-based systems
  • 37. Effect of Outsourcing on Transfer Prices  Contracting with an external party to provide a good or service, rather than doing the work internally  Virtual Companies outsource all of their production  As outsourcing increases, fewer components are transferred internally between divisions  Use incremental analysis to determine if outsourcing is profitable
  • 38. Transfers between Divisions in Different Countries  Going global increases transfers between divisions located in different countries  60% of trade between countries estimated to be transfers between divisions  Different tax rates make determining appropriate transfer price more difficult
  • 39. Transfers between Divisions in Different Countries Example: Alberta Company  Boot Division is in a country with 10% tax rate  Sole Division is located in a country with a 30% rate  The before-tax total contribution margin is $44 regardless of whether the transfer price is $18 or $11  The after-tax total is  $38.20 using the $18 transfer price, and  $39.60 using the $11 transfer price Why? More of the contribution margin is attributed to the division in the country with the lower tax rate.
  • 40. Transfers between Divisions in Different Countries Example: Alberta Company (Continued)
  • 41. Copyright Copyright © 2006 John Wiley & Sons Canada, Ltd. All rights reserved. Reproduction or translation of this work beyond that permitted by Access Copyright (The Canadian Copyright Licensing Agency) is unlawful. Requests for further information should be addressed to the Permissions Department, John Wiley & Sons Canada, Ltd. The purchaser may make back-up copies for his or her own use only and not for distribution or resale. The author and the publisher assume no responsibility for errors, omissions, or damages caused by the use of these programs or from the use of the information contained herein.