Miracle on Ice

1. Final PRESENTATION
Organizational Behavior
Presented to Sir Usman

3. Story 1980 US Olympic
victory against Soviet Union
National Symbol
University of Minnesota
Gold Metal Winner

4. Badsha khan 9219

5. Introduction to Organization Behavior
 Organizational Behavior (OB) is the study and application
of knowledge about how people, individuals, and groups
act in organizations.

6. Challenges and Opportunity for OB
 Responding to Globalization
 Managing Workforce Diversity
 Improving Quality and Productivity
 Improving People Skills
 Stimulation Innovation and Change
 Improving Ethical Behavior
 Human Capital
 Structural Capital

8. Perception
 A process by which individual organize their sensory memory
impressions in order to give meaning to their environment.

9. PERCEPTUAL PROCESS
 The process of receiving stimuli
 The Process of Selecting Stimuli
 The Organizing Process
 The Process of Interpreting
 The Process of Checking
 The Process of Reacting

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11. CONFLICT AND NEGOTIATION

12. Misunderstanding b/w two or more persons
is on any point.

13. Views of conflict.
Interactionist view of conflict.

14. Types of conflict
Dysfunctional conflict.
OC & JACK
Functional conflict.

15. Process conflict
Conflict management Technique

16. LEARNING.

17. Learning, Values, Attitudes and Job Satisfaction
Learning
A relatively permanent change in behavior that occur as
a result of a person’s interaction with the environment
or through experience.

18. Shaping Behavior
Learn by observing what happens to other

19. Punishment:
Herb use punishment for reinforcing the team.

20. Values
Basic convictions that a specific mode of conduct or
end state of existence.
Terminal values
Instrumental values.

21. Collectivism
Quality of life.
Uncertainty Avoidance.

22. Long Term Oriented.
PERCEIVED ORGANIZATIONAL SUPPORT.
Job Satisfaction and Performance:

23. Arsalan Farukh 9237

24. Basic Motivation Concepts and
Managing Motivation at Work

25. Defining Motivation
Motivation
The process of that accounts of individual intensity, direction and persistence
towards attaining the goal
1.Intensity: how hard a person tries
2.Direction: toward beneficial goal
3.Persistence: how long a person tries

26. Theory X and Theory Y

27. Goal-Setting Theory

28. Expectancy Theory

30. Set goal and achieve the goal
the capacity which influence on other behavior

31. Formal Power
 Coercive
 legitimate
 Information
Personal Power
 Expert
 Referent
 Charismatic Power

33. • High self-monitors.
• Internal Locus of control.
• High Mac personality.
• Expectations of success.

34. • Low trust.
• Democratic decision making.
• High performance pressure.

39. Extraversion Patricia (Herb wife), all players, Karl
Introverts Herb, and Walter
All Team
Agreeableness
Emotional Stability Coach Herb
Openness to Experience whole team

40. Core Self Evaluation
Internal locus of control
Self Esteem
Machiavellianism
Self-Monitoring
Risk Taking

41. Want to measure everything
 Are
relaxed
Enjoy themselves

42. Emotions

44. The all change in team is planned changes
and implement for achieving the goal
Herb is change agent for the team
who create a positive change in the
team.

45. This process consists of three steps
Unfreezing the status quo
Changing to a new state
Refreezing to make the change permanent

46. Managers manage change actively to survive

47. Herb tells them about importance that why they are playing and for whom they play for
Make them to work as team because individual can never wins
Give them vision that to win the games and make history
Communicate them that show your abilities or go home
Create short term win e.g. matches before finals
Don’t let up or lose your hope always be determinant
Make permanent change to play like winners

48. These factors are influence on the perception
Factor in the situations
Factors in the perceiver
Halo affect
 Experience
 Expectations Contrast affect
Attribution theory
Selective perception
Projection
Stereotyping

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This is your moment. You're meant to be here (herb
brooks)

51. The Growth and relevance of OD
 In this movie the coach herb works the development of
the ice hockey national team of USA.
 Major trends
 Information technology.
 Managerial innovation.

52. Strategic Change
Head Coach Herb Brooks is credited with molding the scrappy bunch of college
kids into the champions that reinvigorated a nation politically, socially, and
culturally.

53. Process of Organizational Development
 Entering and contracting
 Herb brooks appointment
 Diagnosing organizations
 diagnose the problem in the team
 Diagnosing groups and jobs
 Arrange teams dimensions.
 Which player can execute at the best place.
 Collecting and analyzing diagnostic information

54. Process of Organizational Development
 Feeding back the diagnostic information
 Then he gets feedback of the information by the trials of the players
 Designing interventions
 Which environment is better for players for teaching methodology.
 Managing change
 Short time and herb wants a change in short time
 Evaluating and institutionalizing interventions
 At the end of this process manager has to evaluate that
his involvement in the team is beneficial or not

56. The Stress Experience
 Past experience; herb has a hockey player and lead
to USA hockey team.
 All the players were first time playing for the
Olympics 13th 1980.

57. The Stress Experience
 Herb take so much stress of his work and all time he just
concentrate on his work even when they come back to
home and don’t give proper time to his family due to which
his wife Pattica frustrate.

58. Role of Personality in Stress
 The Type A Personality
 Herb achieve very difficult goal in one year by struggle more and
more in very short time and win gold medal for USA.
 The Hardy Personality
 Herb is very hard working and committed with his work and
responding to each difficulty as representing a challenge or an
opportunity and this is the reason of his success.

59. Primary Sources of Stress
 Organizational Stressors
 Players were not performing according to his
expectations.
 Life Stressors
 Work vs. family pressure

60. Impact of Stress
 Emotional Impacts
 Due to stress herb don’t talk properly with his wife due to which the
distance between herb and Patricia becomes increases
 Behavioral Impacts
 For managing the stress herb develop the sound philosophy of life
and maintain positive attitude.

61. Not yet over