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HOW I WISH BANKING
WOULD STOP SUCKING
I’M MOVING IN TO LONDON!
YAY! Congrats on being a Londoner
“That’s not me. I just picked a random photo”
NEED MY IBAN NUMBER
To transfer money from a French bank to a UK one
NEED TO CHANGE MY ADDRESS
Browse the website
“So exiting”
STEP 1
Login using a number I never remember
so I have to check the secret place where I put it
“Fortunately I love hide and seek"”
STEP 2
Then I have to type in a password on the page
and 1 on the little machine + press a bunch of buttons
“I love that tiny box. It’s got this nice Gameboy feel to it”
STEP 3
Sadly I don’t carry it around in my pocket.
hone! Then I have to type TWO passwords just to get the one
“This is giving me proper exercise. Great”
STEP 4
No matter where I look I can’t find
my IBAN number. Hmm
“This is giving my brain proper exercise. Great”
STEP 5
let’s check the F.A.Q. Where is the F.A.Q?
Tells me about sending money overseas but I just want
my IBAN number to receive some!
“Losing the will to live here”
STEP 6
Not in the FAQ. No problem!
Let’s try a search!
“Oh search is just to decorate. It doesn’t actually find stuff”
STEP 7
Pick up the phone
“That’s really how my phone looks like btw!”
STEP 8
If you’re calling for X,Y OR Z.
Please press 1,2,3.
For anything else press 4.
“Aha! It’s like those old command line role playing games! FUN”
STEP 9
If you’re calling for A,B,C.
Please press 1,2,3
For anything else press 4
“I’m level 2 BRO! ”
STEP 10
If you’re calling for E,F,G,H.
Please press 1,2,3,4
TO Talk to an advisor press 5
“Final round. Fight!”
STEP 10 Bis
Wait
“All is not lost... They've got Rick Astley to keep
me company while I wait (shoot me now)”
STEP 11
Wait some more
“A bit of teasing never killed anyone... did it??!!”
STEP 12
Talk. BUT BEFORE!
Need to give address, name, DOB
and 2,3rd and last letter of my password
“Thank goodness I got all the answers right. YESSSSSSSS!”
STEP 13
THE ASK!
ME: “Where can I find my IBAN number?”
HER: “Oh! Easy it’s on your chequebook”
MY MOUTH: “Oh great, have a nice day ;-)”
MY BRAIN: “I never use them cheques!
I don’t even know where those are?!
I’ll have to wait when I get home and turn
my flat upside down.
ARRRRRGGGGGGGGGHHH!!!!”
STEP 14
STEP 15
HELL TO THIS!
THIS IS HOW
I’D LIKE TO INTERACT
WITH MY BANK…
Why banks make it so hard
when it could be that simple?

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Personal Banking doesn't have to suck

  • 1. HOW I WISH BANKING WOULD STOP SUCKING
  • 2. I’M MOVING IN TO LONDON! YAY! Congrats on being a Londoner “That’s not me. I just picked a random photo”
  • 3. NEED MY IBAN NUMBER To transfer money from a French bank to a UK one NEED TO CHANGE MY ADDRESS
  • 4. Browse the website “So exiting” STEP 1
  • 5. Login using a number I never remember so I have to check the secret place where I put it “Fortunately I love hide and seek"” STEP 2
  • 6. Then I have to type in a password on the page and 1 on the little machine + press a bunch of buttons “I love that tiny box. It’s got this nice Gameboy feel to it” STEP 3
  • 7. Sadly I don’t carry it around in my pocket. hone! Then I have to type TWO passwords just to get the one “This is giving me proper exercise. Great” STEP 4
  • 8. No matter where I look I can’t find my IBAN number. Hmm “This is giving my brain proper exercise. Great” STEP 5
  • 9. let’s check the F.A.Q. Where is the F.A.Q? Tells me about sending money overseas but I just want my IBAN number to receive some! “Losing the will to live here” STEP 6
  • 10. Not in the FAQ. No problem! Let’s try a search! “Oh search is just to decorate. It doesn’t actually find stuff” STEP 7
  • 11. Pick up the phone “That’s really how my phone looks like btw!” STEP 8
  • 12. If you’re calling for X,Y OR Z. Please press 1,2,3. For anything else press 4. “Aha! It’s like those old command line role playing games! FUN” STEP 9
  • 13. If you’re calling for A,B,C. Please press 1,2,3 For anything else press 4 “I’m level 2 BRO! ” STEP 10
  • 14. If you’re calling for E,F,G,H. Please press 1,2,3,4 TO Talk to an advisor press 5 “Final round. Fight!” STEP 10 Bis
  • 15. Wait “All is not lost... They've got Rick Astley to keep me company while I wait (shoot me now)” STEP 11
  • 16. Wait some more “A bit of teasing never killed anyone... did it??!!” STEP 12
  • 17. Talk. BUT BEFORE! Need to give address, name, DOB and 2,3rd and last letter of my password “Thank goodness I got all the answers right. YESSSSSSSS!” STEP 13
  • 18. THE ASK! ME: “Where can I find my IBAN number?” HER: “Oh! Easy it’s on your chequebook” MY MOUTH: “Oh great, have a nice day ;-)” MY BRAIN: “I never use them cheques! I don’t even know where those are?! I’ll have to wait when I get home and turn my flat upside down. ARRRRRGGGGGGGGGHHH!!!!” STEP 14
  • 20. HELL TO THIS! THIS IS HOW I’D LIKE TO INTERACT WITH MY BANK…
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36.
  • 37.
  • 38. Why banks make it so hard when it could be that simple?