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Best Education and Learning Project 

B2B Social Media Marketing in the 

Architecture Engineering Construction Industry

Poggenpohl Twitter Chat 

KBIS (Kitchen & Bath Industry Show)

Panoramio photo by Terry Babij: @Tbabij

Mark Johnson FAIA | CKD | AIBD
Copyright ©	
  2012 Mark Robert Johnson FAIA

MARKITECT

Mark Johnson FAIA|AIBD|CKD
Poggenpohl USA
Goals for KBIS 2012
• Use social media to drive

booth traffic and online
visits during KBIS

• Promote Artesio Kitchen

launch and educate
designers beyond 

the expo floor


‘Poggenpohl at KBIS in Chicago!’ - Twitter chat post from
kbtribechat blog announcing Poggenpohl’s sponsorship.

• Leverage designers,

bloggers and the social
media press to share 

the message
Copyright ©	
  2012 Mark Robert Johnson FAIA

MARKITECT

Mark Johnson FAIA|AIBD|CKD
Social Media Marketing Tactics
Used by Poggenpohl - KBIS 2012

Twitter

Facebook
Integrate
 Social
 media
 

networks
 
 to
 point
 back
 

to
 Poggenpohl
 Website
 

Pinterest

Copyright ©	
  2012 Mark Robert Johnson FAIA

Smart-Phone
 

Photo
 Sharing
 Apps
MARKITECT

Mark Johnson FAIA|AIBD|CKD
Social Media Marketing Tactics
Leverage #KBTribeChat
• Engage a weekly gathering of 50+

industry professionals using Twitter 

to discuss KB Industry Trends and
promote the Artesio Kitchen launch

• Poggenpohl sponsored and hosted

the #KBTribeChat Twitter chat in 

their KBIS booth

Photos from #kbtribechat Twitter Chat at
Poggenpohl Booth - KBIS 2012 in Chicago
Copyright ©	
  2012 Mark Robert Johnson FAIA

MARKITECT

Mark Johnson FAIA|AIBD|CKD
Transcript - 564 Tweets 

#KBTribeChat at KBIS

Text

Copyright ©	
  2012 Mark Robert Johnson FAIA

MARKITECT

Mark Johnson FAIA|AIBD|CKD
Measuring Tweets, RTs and Impressions 

for Poggenpohl at KBIS 2012

Text

Copyright ©	
  2012 Mark Robert Johnson FAIA

MARKITECT

Mark Johnson FAIA|AIBD|CKD
Depth, substance and quality
of Social Media engagement?
• 338 Tweets sent during the live chat 

• 226 Tweets sent during the week

leading up to the chat

• All used the #KBTribeChat hashtag 

• Lets look at the substance and

quality of the conversations on the
following slides...

Photos from #kbtribechat Twitter Chat at
Poggenpohl Booth - KBIS 2012 in Chicago
Copyright ©	
  2012 Mark Robert Johnson FAIA

MARKITECT

Mark Johnson FAIA|AIBD|CKD
Introductory remarks

at PoggenPohl Booth

Tweets from the live Twitter chat stream on 4/25/2012 during KBIS Twitter Chat - #KBTribeChat sponsored by Poggenpohl

Copyright ©	
  2012 Mark Robert Johnson FAIA

MARKITECT

Mark Johnson FAIA|AIBD|CKD
#KBTribeChat attendees 

acknowledging Poggenpohl

Tweets from the live Twitter chat stream on 4/25/2012 during KBIS Twitter Chat - #KBTribeChat sponsored by Poggenpohl

Copyright ©	
  2012 Mark Robert Johnson FAIA

MARKITECT

Mark Johnson FAIA|AIBD|CKD
Attendees welcoming each other, 

and attending from a distance

Tweets from the live Twitter chat stream on 4/25/2012 during KBIS Twitter Chat - #KBTribeChat sponsored by Poggenpohl

Copyright ©	
  2012 Mark Robert Johnson FAIA

MARKITECT

Mark Johnson FAIA|AIBD|CKD
QA between Host and Interviewee, 

broadcast by KBIS Show on Twitter

Tweets from the live Twitter chat stream on 4/25/2012 during KBIS Twitter Chat - #KBTribeChat sponsored by Poggenpohl

Copyright ©	
  2012 Mark Robert Johnson FAIA

MARKITECT

Mark Johnson FAIA|AIBD|CKD
Artesio Kitchen
at Pinterest
• Share live/candid

photos from the KBIS
booth

• Post immediately 


for engagement with
designers attending via
social media networks

• Spontaneous and

engaging, with host
and designer
commentary
Copyright ©	
  2012 Mark Robert Johnson FAIA

“A1) Here's #Pinterest pin of +ARTESIO #Kitchen http://t.co/eYeYb5fu Note the
dramatic 'Function arch.' #kbtribechat comments? #KBIS”

MARKITECT

Mark Johnson FAIA|AIBD|CKD
Pinterest Board with links 

to Poggenpohl Website

232 Pinterest followers of this Pin Board

Copyright ©	
  2012 Mark Robert Johnson FAIA

MARKITECT

Mark Johnson FAIA|AIBD|CKD
Tweets w/ Pictures 

from the Trade Press

Tweet from Twitter chat stream on 4/25/2012 during #KBTribeChat sponsored by Poggenpohl

Copyright ©	
  2012 Mark Robert Johnson FAIA

MARKITECT

Mark Johnson FAIA|AIBD|CKD
Designers sharing comments 

and pictures on Twitter

Tweet from Twitter chat stream on 4/25/2012 during #KBTribeChat sponsored by Poggenpohl

Copyright ©	
  2012 Mark Robert Johnson FAIA

MARKITECT

Mark Johnson FAIA|AIBD|CKD

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Poggenpohl Live Twitter Chat - #kbtribechat

  • 1. Best Education and Learning Project 
 B2B Social Media Marketing in the 
 Architecture Engineering Construction Industry Poggenpohl Twitter Chat 
 KBIS (Kitchen & Bath Industry Show) Panoramio photo by Terry Babij: @Tbabij Mark Johnson FAIA | CKD | AIBD Copyright ©  2012 Mark Robert Johnson FAIA MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 2. Poggenpohl USA Goals for KBIS 2012 • Use social media to drive booth traffic and online visits during KBIS • Promote Artesio Kitchen launch and educate designers beyond 
 the expo floor ‘Poggenpohl at KBIS in Chicago!’ - Twitter chat post from kbtribechat blog announcing Poggenpohl’s sponsorship. • Leverage designers, bloggers and the social media press to share 
 the message Copyright ©  2012 Mark Robert Johnson FAIA MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 3. Social Media Marketing Tactics Used by Poggenpohl - KBIS 2012 Twitter Facebook Integrate
  • 7.  
  • 14.   Pinterest Copyright ©  2012 Mark Robert Johnson FAIA Smart-Phone
  • 18. Social Media Marketing Tactics Leverage #KBTribeChat • Engage a weekly gathering of 50+ industry professionals using Twitter 
 to discuss KB Industry Trends and promote the Artesio Kitchen launch • Poggenpohl sponsored and hosted the #KBTribeChat Twitter chat in 
 their KBIS booth Photos from #kbtribechat Twitter Chat at Poggenpohl Booth - KBIS 2012 in Chicago Copyright ©  2012 Mark Robert Johnson FAIA MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 19. Transcript - 564 Tweets 
 #KBTribeChat at KBIS Text Copyright ©  2012 Mark Robert Johnson FAIA MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 20. Measuring Tweets, RTs and Impressions 
 for Poggenpohl at KBIS 2012 Text Copyright ©  2012 Mark Robert Johnson FAIA MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 21. Depth, substance and quality of Social Media engagement? • 338 Tweets sent during the live chat • 226 Tweets sent during the week leading up to the chat • All used the #KBTribeChat hashtag • Lets look at the substance and quality of the conversations on the following slides... Photos from #kbtribechat Twitter Chat at Poggenpohl Booth - KBIS 2012 in Chicago Copyright ©  2012 Mark Robert Johnson FAIA MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 22. Introductory remarks
 at PoggenPohl Booth Tweets from the live Twitter chat stream on 4/25/2012 during KBIS Twitter Chat - #KBTribeChat sponsored by Poggenpohl Copyright ©  2012 Mark Robert Johnson FAIA MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 23. #KBTribeChat attendees 
 acknowledging Poggenpohl Tweets from the live Twitter chat stream on 4/25/2012 during KBIS Twitter Chat - #KBTribeChat sponsored by Poggenpohl Copyright ©  2012 Mark Robert Johnson FAIA MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 24. Attendees welcoming each other, 
 and attending from a distance Tweets from the live Twitter chat stream on 4/25/2012 during KBIS Twitter Chat - #KBTribeChat sponsored by Poggenpohl Copyright ©  2012 Mark Robert Johnson FAIA MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 25. QA between Host and Interviewee, 
 broadcast by KBIS Show on Twitter Tweets from the live Twitter chat stream on 4/25/2012 during KBIS Twitter Chat - #KBTribeChat sponsored by Poggenpohl Copyright ©  2012 Mark Robert Johnson FAIA MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 26. Artesio Kitchen at Pinterest • Share live/candid photos from the KBIS booth • Post immediately 
 for engagement with designers attending via social media networks • Spontaneous and engaging, with host and designer commentary Copyright ©  2012 Mark Robert Johnson FAIA “A1) Here's #Pinterest pin of +ARTESIO #Kitchen http://t.co/eYeYb5fu Note the dramatic 'Function arch.' #kbtribechat comments? #KBIS” MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 27. Pinterest Board with links 
 to Poggenpohl Website 232 Pinterest followers of this Pin Board Copyright ©  2012 Mark Robert Johnson FAIA MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 28. Tweets w/ Pictures 
 from the Trade Press Tweet from Twitter chat stream on 4/25/2012 during #KBTribeChat sponsored by Poggenpohl Copyright ©  2012 Mark Robert Johnson FAIA MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 29. Designers sharing comments 
 and pictures on Twitter Tweet from Twitter chat stream on 4/25/2012 during #KBTribeChat sponsored by Poggenpohl Copyright ©  2012 Mark Robert Johnson FAIA MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 30. ‘Retweets’ for further reach - Designers sharing comments and pictures on Twitter Tweet from Twitter chat stream on 4/25/2012 during #KBTribeChat sponsored by Poggenpohl Copyright ©  2012 Mark Robert Johnson FAIA MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 31. Promoted two Artesio finishes remotely - 
 Chicago Mart Showroom and KBIS Booth Tweets from the live Twitter chat stream on 4/25/2012 during KBIS Twitter Chat - #KBTribeChat sponsored by Poggenpohl Copyright ©  2012 Mark Robert Johnson FAIA MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 32. Both Artesio finishes on Pinterest Board - 
 Chicago Mart Showroom and KBIS Booth Text Copyright ©  2012 Mark Robert Johnson FAIA Text MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 33. Ferguson Promoting on Twitter 
 with pictures from Poggenpohl Chat Tweet from Twitter chat stream on 4/25/2012 during #KBTribeChat sponsored by Poggenpohl Copyright ©  2012 Mark Robert Johnson FAIA MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 34. Artesio Built-in Furniture on Pinterest Board Chicago Mart pictures prior to Twitter Chat Tweet from Twitter chat stream on 4/25/2012 during #KBTribeChat sponsored by Poggenpohl Copyright ©  2012 Mark Robert Johnson FAIA MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 35. Sharing the Hadi Teherani Story 
 along with Artesio Accessories Tweet from Twitter chat stream on 4/25/2012 during #KBTribeChat sponsored by Poggenpohl Copyright ©  2012 Mark Robert Johnson FAIA MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 36. Broadcasting Poggenpohl’s design award 
 presented by @kbculture blog Tweet from Twitter chat stream on 4/25/2012 during #KBTribeChat sponsored by Poggenpohl Copyright ©  2012 Mark Robert Johnson FAIA MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 37. Designers sharing Poggenpohl’s History on Twitter - Website views and education Tweet from Twitter chat stream on 4/25/2012
 #KBTribeChat sponsored by Poggenpohl Copyright ©  2012 Mark Robert Johnson FAIA MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 38. Poggenpohl created lasting memories 
 for Designers at their KBIS Twitter Chat Tweet from Twitter chat stream on 4/25/2012 during #KBTribeChat sponsored by Poggenpohl Copyright ©  2012 Mark Robert Johnson FAIA MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 39. Poggenpohl Twitter Chat Summary • Engaged 57 Attendees for 1 Hour • 20 people in KBIS Booth • 37 online Twitter attendees • Mostly Designers, Press, Bloggers • 89,373 unique Twitter users reached • 890,000 Twitter impressions • An exciting attraction, engaging designers on the KBIS Expo floor 
 and across the U.S. Photos from #kbtribechat Twitter Chat at Poggenpohl Booth - KBIS 2012 in Chicago Copyright ©  2012 Mark Robert Johnson FAIA MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 40. Report for Poggenpohl #KBTribeChat Twitter Chat at KBIS 2012 338 Tweets during Twitter Chat Copyright ©  2012 Mark Robert Johnson FAIA MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 41. Mark Johnson FAIA | CKD | AIBD • MARKITECT.me Consulting • Marketing and Communications • Social Media • Industry Education • Speaking Engagements • Design Services • Marketer | Educator | Architect • Contact: mrj.faia@gmail.com Copyright © 2013 All Rights Reserved MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 42. MARKITECT.me - Social Media Awards • Winner of Three Be2Awards - London Social Media Week • 2013 - Best B2B Education Learning Project • 2012 - Best B2B PR/Marketing Campaign • 2012 - Best B2B Education Learning Project B2B Social Media 
 Marketing in the Architecture Engineering
 Construction 
 Industry • Named ‘Top 100 Design Tweeter’ by DesignCrave • 11,500+ Twitter followers • 60,000+ Tweets • 25+ daily e-Newspapers Copyright © 2013 All Rights Reserved MARKITECT
 Mark Johnson FAIA|AIBD|CKD
  • 43. Best Education and Learning Project 
 B2B Social Media Marketing in the 
 Architecture Engineering Construction Industry Poggenpohl Twitter Chat 
 KBIS (Kitchen Bath Industry Show) Panoramio photo by Terry Babij: @Tbabij Mark Johnson FAIA | CKD | AIBD Copyright ©  2012 Mark Robert Johnson FAIA MARKITECT
 Mark Johnson FAIA|AIBD|CKD