SlideShare ist ein Scribd-Unternehmen logo
1 von 20
Customer Experience Management Company  Ann Michaels & Associates, Ltd.
About Us ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ann Michaels & Associates   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customer Satisfaction Measurement Programs
[object Object]
Web Based Programs ,[object Object],[object Object],[object Object]
Phone Based Programs 1-800 Feedback ,[object Object],[object Object],[object Object]
Response Rates ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object]
Mystery Shopping ,[object Object]
Survey Example   We can actually show you right in the survey what the entrees looked like when presented to the customer
Password Protected Online Suite designed for your company Online reporting available with all Ann Michaels’ programs
Report Example Dashboard Style Reporting
[object Object],[object Object]
Safety Net ,[object Object]
Features of SafetyNet ,[object Object],[object Object],[object Object],[object Object],[object Object]
Relationship Management  Monthly Reporting drill down to the individual post
Relationship Management  Monthly Reporting ,[object Object]
Relationship Management  Monthly Reporting   Map Overlay tells you exactly where the online conversation is coming from
Thank You Questions? Kathy Doering President Ann Michaels & Associates, Ltd. www.ishopforyou.com  &  www.1-800feedback.com 630-922-7804 ext.102

Weitere ähnliche Inhalte

Was ist angesagt?

Mystery Shopping1
Mystery Shopping1Mystery Shopping1
Mystery Shopping1
ray_adrish
 
What are customer value,satisfaction,loyalty and how can companies deliver th...
What are customer value,satisfaction,loyalty and how can companies deliver th...What are customer value,satisfaction,loyalty and how can companies deliver th...
What are customer value,satisfaction,loyalty and how can companies deliver th...
Sameer Mathur
 

Was ist angesagt? (20)

Measure and Motivate the Right Contact Center Agent Behaviors: Those With The...
Measure and Motivate the Right Contact Center Agent Behaviors: Those With The...Measure and Motivate the Right Contact Center Agent Behaviors: Those With The...
Measure and Motivate the Right Contact Center Agent Behaviors: Those With The...
 
Loyalty / Engagement Segmentation
Loyalty / Engagement SegmentationLoyalty / Engagement Segmentation
Loyalty / Engagement Segmentation
 
Research Tools to Monitor Planned Interactions Through the Customer LifeCycle
Research Tools to Monitor Planned Interactions Through the Customer LifeCycleResearch Tools to Monitor Planned Interactions Through the Customer LifeCycle
Research Tools to Monitor Planned Interactions Through the Customer LifeCycle
 
Drivers of Purchase Intent in the Contact Center Cxperience in Retail Banking
Drivers of Purchase Intent in the Contact Center Cxperience in Retail BankingDrivers of Purchase Intent in the Contact Center Cxperience in Retail Banking
Drivers of Purchase Intent in the Contact Center Cxperience in Retail Banking
 
Mystery Shopping1
Mystery Shopping1Mystery Shopping1
Mystery Shopping1
 
Mystery Shopping Best Practices - Take Action on the Results
Mystery Shopping Best Practices - Take Action on the ResultsMystery Shopping Best Practices - Take Action on the Results
Mystery Shopping Best Practices - Take Action on the Results
 
Improving the Customer Experience With Mystery Shopping
Improving the Customer Experience With Mystery ShoppingImproving the Customer Experience With Mystery Shopping
Improving the Customer Experience With Mystery Shopping
 
building customer satisfaction
building customer satisfactionbuilding customer satisfaction
building customer satisfaction
 
The Customer Experience
The Customer ExperienceThe Customer Experience
The Customer Experience
 
Own the Call: A Key to Customer Loyalty
Own the Call: A Key to Customer LoyaltyOwn the Call: A Key to Customer Loyalty
Own the Call: A Key to Customer Loyalty
 
What are customer value, satisfaction, and loyalty, and how can companies del...
What are customer value, satisfaction, and loyalty, and how can companies del...What are customer value, satisfaction, and loyalty, and how can companies del...
What are customer value, satisfaction, and loyalty, and how can companies del...
 
Mystery Shopping How Great Companies Design And Manage An Effective Program
Mystery Shopping   How Great Companies Design And Manage An Effective ProgramMystery Shopping   How Great Companies Design And Manage An Effective Program
Mystery Shopping How Great Companies Design And Manage An Effective Program
 
The Loyalty Effect
The Loyalty EffectThe Loyalty Effect
The Loyalty Effect
 
What are customer value, satisfaction, and loyalty, and how can companies del...
What are customer value, satisfaction, and loyalty, and how can companies del...What are customer value, satisfaction, and loyalty, and how can companies del...
What are customer value, satisfaction, and loyalty, and how can companies del...
 
Customer Success = Customer Outcomes + Customer Experience
Customer Success = Customer Outcomes + Customer ExperienceCustomer Success = Customer Outcomes + Customer Experience
Customer Success = Customer Outcomes + Customer Experience
 
Customer experience management
Customer experience managementCustomer experience management
Customer experience management
 
What are customer value,satisfaction,loyalty and how can companies deliver th...
What are customer value,satisfaction,loyalty and how can companies deliver th...What are customer value,satisfaction,loyalty and how can companies deliver th...
What are customer value,satisfaction,loyalty and how can companies deliver th...
 
Customer feedback
Customer feedbackCustomer feedback
Customer feedback
 
Customer Experience Optimization: Enabling Customers to Love You
Customer Experience Optimization: Enabling Customers to Love YouCustomer Experience Optimization: Enabling Customers to Love You
Customer Experience Optimization: Enabling Customers to Love You
 
Customer Experience Process
Customer Experience ProcessCustomer Experience Process
Customer Experience Process
 

Ähnlich wie Mystery Shopping, Customer Feedback, Social Media Monitoring Services

Pinnacle Quality Insight: All Products
Pinnacle Quality Insight: All ProductsPinnacle Quality Insight: All Products
Pinnacle Quality Insight: All Products
Craig Christiansen
 
CS 2014-15-2
CS 2014-15-2CS 2014-15-2
CS 2014-15-2
Jim Head
 
Panel Discussion: DemandGen Report Marketing Automation User Survey
Panel Discussion: DemandGen Report Marketing Automation User SurveyPanel Discussion: DemandGen Report Marketing Automation User Survey
Panel Discussion: DemandGen Report Marketing Automation User Survey
Manticore Technology
 

Ähnlich wie Mystery Shopping, Customer Feedback, Social Media Monitoring Services (20)

Survey Swift Linkedin
Survey Swift LinkedinSurvey Swift Linkedin
Survey Swift Linkedin
 
Pinnacle Quality Insight: All Products
Pinnacle Quality Insight: All ProductsPinnacle Quality Insight: All Products
Pinnacle Quality Insight: All Products
 
download_business model metrics.pdf
download_business model metrics.pdfdownload_business model metrics.pdf
download_business model metrics.pdf
 
Qualityo: capabilities overview
Qualityo: capabilities overviewQualityo: capabilities overview
Qualityo: capabilities overview
 
Webinar 2009 Service and Support Metrics Survey Results: A Look Behind the Sc...
Webinar 2009 Service and Support Metrics Survey Results: A Look Behind the Sc...Webinar 2009 Service and Support Metrics Survey Results: A Look Behind the Sc...
Webinar 2009 Service and Support Metrics Survey Results: A Look Behind the Sc...
 
Intro To Sec
Intro To SecIntro To Sec
Intro To Sec
 
Customer Relationship Management unit 3 crm structures
Customer Relationship Management unit 3 crm structuresCustomer Relationship Management unit 3 crm structures
Customer Relationship Management unit 3 crm structures
 
Improve Service Quality Through Enterprise Feedback Management
Improve Service Quality Through Enterprise Feedback ManagementImprove Service Quality Through Enterprise Feedback Management
Improve Service Quality Through Enterprise Feedback Management
 
CS 2014-15-2
CS 2014-15-2CS 2014-15-2
CS 2014-15-2
 
Finivation Overview
Finivation OverviewFinivation Overview
Finivation Overview
 
Clarabridge Brochure
Clarabridge BrochureClarabridge Brochure
Clarabridge Brochure
 
Panel Discussion: DemandGen Report Marketing Automation User Survey
Panel Discussion: DemandGen Report Marketing Automation User SurveyPanel Discussion: DemandGen Report Marketing Automation User Survey
Panel Discussion: DemandGen Report Marketing Automation User Survey
 
Cracking The Customer Support Efficiency Code
Cracking The Customer Support Efficiency CodeCracking The Customer Support Efficiency Code
Cracking The Customer Support Efficiency Code
 
Demand Generation - Best Practices & Lessons Learned
Demand Generation - Best Practices & Lessons LearnedDemand Generation - Best Practices & Lessons Learned
Demand Generation - Best Practices & Lessons Learned
 
LOCALOGY ENGAGE 19: SMBuy-in - Better Onboarding and Engagement - AWeber
LOCALOGY ENGAGE 19: SMBuy-in - Better Onboarding and Engagement - AWeberLOCALOGY ENGAGE 19: SMBuy-in - Better Onboarding and Engagement - AWeber
LOCALOGY ENGAGE 19: SMBuy-in - Better Onboarding and Engagement - AWeber
 
Measure what matters to your customer
Measure what matters to your customerMeasure what matters to your customer
Measure what matters to your customer
 
How athenahealth Listens to Customers with Surveys and Salesforce
How athenahealth Listens to Customers with Surveys and SalesforceHow athenahealth Listens to Customers with Surveys and Salesforce
How athenahealth Listens to Customers with Surveys and Salesforce
 
Webinar: Prove Your Value and Never Lose a Client Again
Webinar: Prove Your Value and Never Lose a Client AgainWebinar: Prove Your Value and Never Lose a Client Again
Webinar: Prove Your Value and Never Lose a Client Again
 
LSA17: Best Practices for Local Advertiser Retention (Green Banana, Boostabil...
LSA17: Best Practices for Local Advertiser Retention (Green Banana, Boostabil...LSA17: Best Practices for Local Advertiser Retention (Green Banana, Boostabil...
LSA17: Best Practices for Local Advertiser Retention (Green Banana, Boostabil...
 
80024 support whitepaper nps
80024 support whitepaper    nps80024 support whitepaper    nps
80024 support whitepaper nps
 

Mehr von Ann Michaels & Associates

Social Media Management Services - Ann Michaels & Associates
Social Media Management Services - Ann Michaels & AssociatesSocial Media Management Services - Ann Michaels & Associates
Social Media Management Services - Ann Michaels & Associates
Ann Michaels & Associates
 

Mehr von Ann Michaels & Associates (8)

Customer engagement Console - Virtual Assistant, Data Collection, and More
Customer engagement Console - Virtual Assistant, Data Collection, and MoreCustomer engagement Console - Virtual Assistant, Data Collection, and More
Customer engagement Console - Virtual Assistant, Data Collection, and More
 
Social Media Management Services - Ann Michaels & Associates
Social Media Management Services - Ann Michaels & AssociatesSocial Media Management Services - Ann Michaels & Associates
Social Media Management Services - Ann Michaels & Associates
 
SafetyNet:Social Media Management Services, Ann Michaels & Associates
SafetyNet:Social Media Management Services, Ann Michaels & AssociatesSafetyNet:Social Media Management Services, Ann Michaels & Associates
SafetyNet:Social Media Management Services, Ann Michaels & Associates
 
Five Guys Burgers - Social Media Results
Five Guys Burgers - Social Media ResultsFive Guys Burgers - Social Media Results
Five Guys Burgers - Social Media Results
 
Five Guys Burgers - Social Media Results
Five Guys Burgers - Social Media ResultsFive Guys Burgers - Social Media Results
Five Guys Burgers - Social Media Results
 
Retailer case study 0410
Retailer case study 0410Retailer case study 0410
Retailer case study 0410
 
Restaurant Market Research Study Results
Restaurant Market Research Study ResultsRestaurant Market Research Study Results
Restaurant Market Research Study Results
 
Restaurant Market Research Study - Ann Michaels & Associates
Restaurant Market Research Study - Ann Michaels & AssociatesRestaurant Market Research Study - Ann Michaels & Associates
Restaurant Market Research Study - Ann Michaels & Associates
 

Kürzlich hochgeladen

Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
daisycvs
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
Abortion pills in Kuwait Cytotec pills in Kuwait
 
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pillsMifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Abortion pills in Kuwait Cytotec pills in Kuwait
 

Kürzlich hochgeladen (20)

Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
 
Cracking the 'Career Pathing' Slideshare
Cracking the 'Career Pathing' SlideshareCracking the 'Career Pathing' Slideshare
Cracking the 'Career Pathing' Slideshare
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pillsMifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
 
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All TimeCall 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
 
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
 
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
 
Falcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business GrowthFalcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business Growth
 
Power point presentation on enterprise performance management
Power point presentation on enterprise performance managementPower point presentation on enterprise performance management
Power point presentation on enterprise performance management
 
Cannabis Legalization World Map: 2024 Updated
Cannabis Legalization World Map: 2024 UpdatedCannabis Legalization World Map: 2024 Updated
Cannabis Legalization World Map: 2024 Updated
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
 
Falcon Invoice Discounting: Tailored Financial Wings
Falcon Invoice Discounting: Tailored Financial WingsFalcon Invoice Discounting: Tailored Financial Wings
Falcon Invoice Discounting: Tailored Financial Wings
 
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAIGetting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
 
Arti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdfArti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdf
 
PHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation Final
 

Mystery Shopping, Customer Feedback, Social Media Monitoring Services