A strategic new business: Offshore data-capture. Presented at the 3rd Postal Industry Executive Forum, May 2011 Prague, by Manolo de la Fuente.

1. TNT Post Shore
3rd POSTAL INDUSTRY EXECUTIVE FORUM
Prague, May 2011
Manolo de la Fuente

2. Royal Mail Shrinks it’s
operations to fit smaller market

3. Itella faces pressure to raise
prices as mail decline worsens

4. 11.000 jobs disappear at TNT
Post due to declining volumes

10. Network
optimisation
Three-day
delivery model
Full-time to
part-time
Franchise
post offices
Outsourcing
& offshoring

11. Sorting
centres
Webcoding
platform
Data entry
sites

12. 1 million

13. 12 seconds

14. 3 months

15. 15 minutes

16. 500%

17. 6 million

18. Better quality

19. 100% uptime

20. 70%
cost savings

21. Flexibility in planning

22. Scoping related processes

23. Establishing growth

24. Level of
complexity
Archives
Books
Surveys
Claims Invoices
Connotes
Orderforms
X-ray
coding
Reply
services
Off line
Same day
Video
coding
Real time
Turn around
time

25. TNT Post Shore
Manolo de la Fuente