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TNT Post Shore
3rd POSTAL INDUSTRY EXECUTIVE FORUM
Prague, May 2011
Manolo de la Fuente
Royal Mail Shrinks it’s
operations to fit smaller market
Itella faces pressure to raise
prices as mail decline worsens
11.000 jobs disappear at TNT
Post due to declining volumes
New Business, offshore data capture, Manolo de la Fuente
New Business, offshore data capture, Manolo de la Fuente
New Business, offshore data capture, Manolo de la Fuente
New Business, offshore data capture, Manolo de la Fuente
New Business, offshore data capture, Manolo de la Fuente
Network
optimisation

Three-day
delivery model

Full-time to
part-time

Franchise
post offices

Outsourcing
& offshoring
Sorting
centres

Webcoding
platform

Data entry
sites
1 million
12 seconds
3 months
15 minutes
500%
6 million
Better quality
100% uptime
70%
cost savings
Flexibility in planning
Scoping related processes
Establishing growth
Level of
complexity

Archives
Books
Surveys

Claims Invoices
Connotes
Orderforms
X-ray
coding

Reply
services

Off line

Same day

Video
coding

Real time

Turn around
time
TNT Post Shore
Manolo de la Fuente

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New Business, offshore data capture, Manolo de la Fuente