Experienced Retail Manager with 20+ Years of Experience.

1. Lyman J. Owens
271 Trinity Hills Drive Apt 8201
Austin, TX 78737
(435) 619-4502
lymanowens@gmail.com
SUMMARY OF EXPERIENCE
Successful, results-generating management professional with 20 plus years of extensive
experience directing teams, line management staffs, and line personnel in meeting and
exceeding revenue goals and departmental budget objectives inside 55,000+ square foot
retail stores. Wide-ranging professional experience; with project management and
development, inventory control, merchandising, budget
development/implementation/analysis, employee relations, training and development,
along with day-to-day operational problem solving.
EDUCATION AND TRAINING:
DIXIE STATE UNIVERSITY- Saint George, Utah
2013 -2014 Graduated: Deans List, academic scholarship, Associates Degree
MOUNTAIN VIEW HIGH SCHOOL- Orem, Utah
Graduated May 1991
COMMON GROUND MEDIATION- Salt Lake City, Utah
Mediation training and certification
HARMONS GROCERY- Salt Lake City, Utah
Grocery Retail Management Training Program
PROFESSIONAL WORK EXPERIENCE:
RANDALLS/SAFEWAY- Austin, Texas May 2015- Present
Dairy manager
Manage and control all aspects of the dairy department for a 50,000+ square foot grocery
store, with specific, customer, product and inventory needs. Train all dairy department
associates, order inventory for optimal sales keeping product shrinkage to a minimum.
 Provide customer service
 Train, schedule, and supervise dairy workers to ensure optimum staffing patterns in
the department.
 Maintain cleanliness of dairy area of the store.
 Replace stock in coolers, freezers, and dairy displays in the dairy area.
 Order Inventory to keep department stocked.
 Merchandise department

2.  Create and construct displays for department product.
 Clean shelves, products, and cooler.
 Ensure that all expired items are removed from the shelves daily. Track distressed
merchandise. Perform daily inventory and provide necessary supplies to maintain
adequate inventory. Responsible for taking daily temperature checks.
 Other duties as assigned.
HOME DEPOT – Austin Texas Oct 2014-May 2015
Department Manager
Train, coach and develop associates in my department to ensure customers receive
excellent service and can easily find the merchandise they need. In addition provide
valuable input into merchandising decisions to the Store Management Team and
Operations Team. Provide store with strong, product knowledge and the ability to lead
and develop others. Provide leadership for Building Materials, Décor, Electrical, Flooring, &
Bath, Millwork, Account Sales, Receiving, Associate Support, Special Services, and
Merchandising Execution.
RED SANDS INDUSTRAIL PARK – Saint George, Utah Jan 2012 – Oct 2014
Industrial Park Manager
Manage all aspects of a 90 acre industrial park, including development of industrial lots
with heavy equipment, including track hoe, back hoe and heavy construction equipment
operation. Plan and install fencing, gates and security to lots to get them occupied with
businesses that needed equipment storage, covered and uncovered and with and without
utilities.
SMITHS/KROGER – Saint George, Utah Mar 2011 – Dec
2012
Produce Manager
Create outstanding customer experiences through exceptional service. Establish and
maintain a safe, clean and fresh environment that encouraged our customers to return.
Achieve sales and profit goals established for the department, and monitor and control all
established quality assurance standards. Direct and supervise all functions, duties and
activities for the Produce department. Support the day-to-day functions of the Produce
operations.
HARMONS GROCERY – ST. GEORGE, UTAH Sept 2001-Dec 2010
Assistant Store Director/Grocery Director
 Responsible for the overall operation and profitability of a high volume 55,000 sq. ft.
grocery store in the resort community of St. George, Utah.

3.  Supervised and evaluated a staff of up to 200 employees with direct supervision
responsibility. Director overseeing: Grocery Sales Manager, Scanning Manager, DSD
Receiver, Frozen Foods Manager, Dairy Manager, Specialty Merchandise Associates,
and Night Crew.
 Ensured daily departmental staffing needs were met and maintained.
 Responsible for continual staff development through daily front line coaching and
training.
 Daily monitoring and analysis of inventory to manage and eliminate shrink.
 Ensured that inventory presentation maximized all revenue opportunities.
 Worked with management team to analyze revenue streams /expenditures and
develop and implement the annual operating budget.
 Daily monitoring and analysis of line item controllable expenses.
 Worked with the management team in ensuring consistent store conditions,
customer service and satisfaction, product quality, freshness, availability, variety,
and execution of all policies and procedures.
SAFEWAY- SEATTLE, WASHINGTON Mar 1999-Aug 2001
Produce Manager
 Responsible for the overall produce department operation at a Safeway grocery
store in the Seattle, Washington market.
 Responsible for daily, weekly, and monthly inventory management.
 Responsible for supervision, development, and scheduling of departmental staff.
 Ensured quality presentation and freshness of product.
 Monitored and ensured that the daily operational requirements of the department
were satisfied. (Ordering, Cleaning, Stocking, etc.)
BNSF RAILWAY- LOS ANGELES, CALIFORNIA Apr 1997-Nov 1998
Conductor/Switchman/Brakeman
 Preparation of trains for transfer to alternative stations.
 Responsible for pickup and delivery of train cars.
 Inspection of trains prior to transfer.
SAFEWAY- SEATTLE, WASHINGTON Dec 1992-Apr 1997
Checker/Stocker/PIC
 Responsible for the overall operation of store as “Manager –On –Duty” when
the absence of management staff required.
 Cashier responsibilities which included: cash control, customer order
processing, and always executing a high level of customer service to ensure
patron satisfaction.
 Ordering and stocking of inventory.
REFERENCES:
Available upon request.