Empower your existing sales partners & access a network of LeadDesk call centers

1. Boost Your
Outsourced Telesales
Channel with
LeadDesk Software
Empower your existing sales
partners & access a network of
LeadDesk call centers
Boost Your
Outsourced Telesales
Channel with
LeadDesk SoftwareAvailable
Europe-w
ide!
Europe’s Most Loved Call Center Software

2. LeadDesk Is the Software
to Control & Grow Your
Outsourced Telesales
Channel
Easy-to-use, configurable cloud
software accepted by any call center
Scale from one center to 10s of centers
Plug’n play telephony options – new
center up and running in few minutes
Predictive, progressive, preview &
account dialer modes
Advanced monitoring & reporting
Secure & compliant with EU directives
& local regulations
No CAPEX, low OPEX
Do you work with
external partners
with your telesales?
LeadDesk is the way
to orchestrate the activities of external partners.
LeadDesk brings more effective campaigns,
improved transparency, control and data
security. Also, tap into the network of all call
centers already using LeadDesk Software.

3. Take Your
Telesales Channel to
the Next Level
LeadDesk software allows you to
1 Give LeadDesk to your partners, make sure they have
the most effective and keep all of them in the same
secure environment
2 Observe the performance and activities of your partners
3 Manage information exchange and campaigns, collect
voice fi les and SMS/email confi rmations
4 Cultivate your data with LeadDesk – no more “Excel in,
Excel out” way of working, but continuous cultivation of
your leads & customer data
IMPORTANT: Get configuration as a service, or configure
LeadDesk yourself. LeadDesk software is easy to use!
How to get started?
Contact us to get a free assessment of the potential
benefi ts LeadDesk software could bring you!
Or, continue reading to get to the details.
How do you manage your external telesales
channel at the moment? Are your partners
working with best software, with the most
efficient & secure processes – or are they still
in the “Excel in, Excel out” mode? Perhaps
LeadDesk software can help.
CONTACT GLOBAL SALES
Mr. Lauri Pukkinen | +49 151 70226715
lauri.pukkinen@leaddesk.com
Telesales Channel to
the Next Level
How do you manage your external telesales
channel at the moment? Are your partners
working with best software, with the most
efficient & secure processes – or are they still
in the “Excel in, Excel out” mode? Perhaps
CLOSE
M
ORE!

4. By Rolling
Out LeadDesk,
You Improve
the Life of All
Stakeholders …
Call Center Manager
LeadDesk cuts costs with effortless
setup & telephony options – and
helps increase revenue with more
effi cient campaigns.
Agent
Enjoy higher earnings and more
enjoyable work – LeadDesk helps to
make more calls to the right people &
achieve better hit rates.
Consumer
Companies using LeadDesk value
your privacy. LeadDesk also makes
it easier to receive only those offers
consumer wants to hear about.

5. … Not to Mention
Radically
Improving Your
own Business
Product Owner
Improve control & quality of
outsourced sales resources. Grow
business by using LeadDesk across
all your call centers.
• Tight coordination, transparency & data-building
• More transparency and control with partner call centers.
• Best possible tools for inside sales, external agents
and partners.
• Less complexity & higher quality through standardized
working methods
• Better data security as integrated environment for
sharing it
• Cost-effi cient solution e.g. lower agent calling costs
and partner system infrastructure costs.
• Possibility to favor the best sales people and teams.
• Improved operations and sales e.g. email/SMS
notifi cations and alerts.
• State of the art usability – forget spreadsheets!
• Extensive and automatic data collection from contacts
during operations e.g. presence analytics, call length (sale /
no-sale) to build successful campaigns in the future.
• Improve control & quality of outsourced sales.
• Grow your business by using LeadDesk across all
call centers.
• Lower cost per sale as
-Lower barrier of entry for good sales teams
-Less operating cost per sale for outsourced
sales teams

6. Campaign distribution (whole or
segmented) to inside sales, agents
and partners – or even to individual
agents at partners.
User story
A pan-European provider of
Food Supplements has used
LeadDesk software since 2010
For me, LeadDesk is “Air Traffic
Control” and “data cultivation
machine” into my telesales channel.
My team uses these LeadDesk
software features, almost every day
Campaign export to LeadDesk
Software – can include products,
contacts, subscriber info and due dates.

7. “Also, I am tapping into LeadDesk’s customer network
of call centers to scale up my sales – now already in
four European countries”
Contacts cleaned from passive/
inactive numbers.
The logic and special features of each
campaign can be controlled as agreed
with my partners e.g. automatic
email/SMS, predictive calling and
alerts.
Call campaigns
can be monitored
via LeadDesk –
including orders and key metrics, such as
call attempts and timestamps.
Transfer data back to warehouse
automatically or manually at present
times or dynamically in real time.

8. What Does LeadDesk
Exactly Provide to
Call Centers?
These are the 7 main assets
you can access, every day.
1. Admin interface
Setup agent mask by
Campaign – it can be
very simple or very
advanced. Robust
telephone client is
built in.
3. Team screenTeam screen
Access with browser
or smartphone, setup
campaigns & monitor
results with few clicks.
Highly confi gurable.
2. Agent interface
Show progress to the
whole team. Who is the
sales king of the day?!

9. 4. Client/sponsor view
5. Programming interface
6. Operator service
7. LeadDesk team at your service!
Share as much as you want –
or as little as you want – with
your subcontractors, product
owner, sponsor, your own HQ.
Up to you!
Want to integrate LeadDesk into some other software.
No problem. Use our development interface, or rely on our
Professional Customer Service team
api.leaddesk.com | developer.leaddesk.com
€/
minute
LeadDesk is a certifi ed VoIP operator
in the whole EU area. We can bundle an
operator service to LeadDesk offering -
optimized as per your required traffi c.
Close to 100 professionals in 10 countries. Developers,
24/7 support, account managers. Benefi t from our scale
& get help where you need it, when you need it.

10. REQUIREMENTS:
• Windows (XP, 7 and 8, etc.) supported. Also Mac and Linux.
Contact support for more info
• Internet connection
• Optimized for the latest Chrome web browser (support for IE8
or later and the latest Firefox release)
• Minimum screen resolution: 1280×800
• Headphones (USB recommended)
TELEPHONY AND CALLING:
• GSM modem, Landline, VoIP, PBX, GSM router, external phone
• Predictive, Powel Dial, Progressive, Semi-Progressive,
Preview, Click-to-call, Manual
KEY ELEMENTS:
• Agent interface (calling and sales)
• Admin interface (campaign management and dashboard)
• Central database
INTEGRATION:
• Data import (XLS, CSV) and export (reporting)
• Web API for 3rd party cloud apps
• Contact us for the latest information on Pipedrive,
Fortnox and other custom CRM/billing integration
LANGUAGES:
• ENG/GER/FRA/SPA/POL/SWE/DEN/EST/FIN/HUN/ROM –
more introduced on a monthly basis
HOSTING:
• Customer data typically stored and hosted as part of the
service, in the local cloud
• Data storage (number and call data, recordings, statistics) at
customer premises possible, requires customer-managed
hosting
SERVER LOAD AND CAPACITY:
• Servers hosted and operated by major cloud service providers
• Large server capacity, auxiliary server available at all
times
• All data backed up every day, >99.9% service up-time
Datasheet
MORE RESOURCES ONLINE:
WEB SITE: LEADDEK.COM • SUPPORT & DOCUMENTATION:
SUPPORT.LEADDESK.COM • LIVE SERVICE STATUS:
STATUS.LEADDESK.COM • DEVELOPER ACCESS:
DEVELOPER.LEADDESK.COM AND API.LEADDESK.COM

11. PROTOCOLS:
• VoIP: protocols in use: SIP/H.323 (port 5060 / 1720 / others
can be agreed)
• Traffic between client and server: HTTP/HTTPS (port 80)
• Voice: between client GUI and possible GSM module: UDP
(port can be defined)
• Voice between client GUI and possible integrated VoIP
softphone: TCP
USER RIGHTS:
• 5 levels of users can be defined
• Installation: Administrator user rights required
• Usage: Normal user rights satisfactory
SECURITY:
• Personal username and password for each team leader and
agent
• Data can be stored on our server or customer server
• SSL installed upon request
USER SUPPORT:
• 24/7/365 service hotline
PRICING:
• Basic service comes in three editions, each 50€-150€/seat/
month
• Contact sales to get your offer
ABOUT LEADDESK:
• Product development and user support: Germany, the UK,
Poland, Spain, the Netherland, Belgium, Ireland, Finland,
Sweden, Denmark, Norway, Estonia.
• Channel partners and system integrators used on a case-by-
case basis
• LeadDesk group mother company LeadDesk Oy,
owns own subsidiaries in its priority local
markets, such as LeadDesk AB, LeadDesk
GmbH, LeadDesk AS and LeadDesk
Sp. z o.o.

12. www.leaddesk.com | sales@leaddesk.de
Europe’s most loved Call Center software.