Avaya Healtcare Solutions

1. avaya.com
Avaya Mobile Device Checkout
Personalized mobility for every nurse on every shift
Tethered to the nurse’s station in today’s hospitals
In a modern hospital there are many different ways for a
nurse to stay in communication with patients and colleagues.
Unfortunately, most of them begin and end at the nurse’s
station. In the smart hospital — one where everything is
connected — it is imperative that nurses have the ability to
move throughout the facility without being tied down by the
limitations of their communications technologies.
Nurses are always on their feet, members of the staff to contact one
walking up to five miles during a another, they must post temporary
typical shift. Much of this time is directories or even rely on sticky-notes
spent traveling to and from the nurse’s to indicate the contact number of the
station — the communications hub handset they are carrying. This means
on most floors where nurses spend a that they are likely to have a different
Avaya Healthcare Industry Solutions disproportionate amount of their time. number every shift, and if the list
empower hospitals to take full advantage of At the same time, they are expected with the numbers gets misplaced, it
their integrated voice and data networks to to be everywhere at all times, and in makes it even more difficult to reach
help make clinicians more productive and a role where every minute counts, the the correct nurse. The result of this
nurse’s communications capabilities communication discontinuity is slower
workflows more efficient.
often tether them to a central location. clinical processes and ultimately a
negative effect on patient care.
Traditional hospital communication
systems, such as desk phones, pagers, To meet the growing connectivity
overhead paging and two-way radios, demands of today’s patient
can alleviate some communication environment, nurses in a
challenges but create others. Often hyperconnected hospital need a unified
nurses have access to mobile handsets communications solution designed
that they share with other nurses and specifically to meet their needs.
clinicians on their floor. In order for
SOLUTION BRIEF 1

2. avaya.com
1. R
emovehandset and fully-charged
battery from station.
2a. Scanthehandset with reader kiosk.
2b. ScantheIDbadge with reader kiosk;
the system programs the new user’s
information on the handset.
3. ttheendoftheshift, the nurse
A
scans the handset again, returns
it to the station and replaces the
battery in the charger. It is now
available for the next user.
What they need is a personalized mobility the hospital. Essentially, they “checkout” system, so that hospital personnel can easily
solution that allows them to remain in the handset for the duration of their shift. locate a user in real-time on a map of the
contact at all times, extending the power No more manual tracking of who has what hospital, allowing them to quickly and easily
and capabilities of the nurse’s station while phone number and no more publishing a contact or redirect clinicians to where they
enabling them to spend more time with new phone directory with each shift change. are most needed.
patients. Avaya can help.
Once the phone is checked out by a user, it When a nurse’s shift ends, he or she simply
automatically adopts their personal phone scans the phone again — deactivating
Avaya Mobile number or extension and provides access it — so it is ready to hand off to another
to their relevant features such as call colleague, who scans the phone and their ID
Device Checkout
lists, personal directories and voicemail. badge to checkout the phone for their use.
Avaya’s Mobile Device Checkout solution The solution also allows integration into And if a phone gets contaminated during
supports nurses and hospital staff by helping other clinical applications so that alarms the shift, the nurse can simply return it for
to more effectively equip and manage and alerts, specifically for that user, are cleaning and check out another.
nursing communications. routed to the Avaya handset, for example.
This allows nurses to work more efficiently Mobile Device Checkout not only consolidates
When a nurse begins their shift, they simply hospital communications to a single point of
without having to sign-in to various different
take a Avaya mobile handset from a nearby contact, it provides the equivalent features of
applications, or constantly check multiple
charging station and scan its barcode at a dedicated phone for each nurse, significantly
devices for new voicemails, emails, missed
the accompanying kiosk. Then, by scanning reducing implementation and inventory costs.
calls and pages.
a barcode on their ID badge, they imprint The solution also delivers a centralized system for
that handset with their unique user identity With Mobile Device Checkout, a user can managing handsets so that at the start of each
and register that phone as active within also be identified by Avaya’s location tracking shift, every phone is charged and ready to go.
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3. avaya.com
Avaya’s Healthcare HealthcareWorkflowsolutions use integrated
communications technologies and leverage
Healthcare Mobility solutions are
Industry Solutions the Healthcare Mobility solutions to fundamental technology solutions
Avaya’s Mobile Device Checkout solution accelerate workflows involving human-to- that give nurses and staff
is a part of the broader family of Avaya application or human-to-human interaction. members greater mobility without
Healthcare Industry Solutions which When a clinical process uses these
compromising accessibility.
empower hospitals to take full advantage accelerated workflows, the end result is
of their integrated voice and data networks improved staff productivity and operational
to help make clinicians more productive efficiency. These solutions include:
and workflows more efficient. Healthcare
Solutions consist of four categories: • PatientDischarge — Streamlines the patient
Healthcare Mobility, Clinical Workflow, discharge process via automation of internal
Healthcare Notification and Patient Contact. and external approvals and notifications,
increasing patient throughput and boosting
HealthcareMobilitysolutions are fundamental nursing productivity
technology solutions that give hospital staff
greater mobility without compromising • PatientAdmitt— Streamlines the
accessibility. Avaya Healthcare Mobility admission process from the Emergency
solutions include: Department (ED) through process
automation and communication
• AssetTrackingandManagement — enablement of clinical business processes
Identifies and reports the location
and status of critical resources in a HealthcareNotificationsolutions allow information
hospital via RFID tags and wireless and instructions to be transmitted in real-time
across the organization or to a specific doctor, • PatientAppointmentReminder —
LAN technologies, reducing equipment
nurse or other professional. These interactive Automates a process normally performed
searches and wait times while lowering
events notifications improve hospital operations, with considerable human interaction. The
equipment inventory requirements
staff productivity and patient quality of care solution not only maximizes resources but
drastically reduces no-shows, recovering
• MobileDeviceCheckout — Allows nurses
• Nurse-CallResponse — Allows the nursing otherwise lost revenue from the hospital
and clinicians to “checkout” a mobile
handset while maintaining a personalized staff to receive and respond to urgent
patient needs and help alleviate long • PatientFollow-up — Assures patients are
contact number at all times
wait-times for patients. recovering properly after they leave the
hospital. This effective automated process
• Nursecommunications — A set of
PatientContactSolutions provides an interactive reduces re-admittances, reduces clinical
advanced communications tools that
patient, clinician and hospital experience. workload and improves patient satisfaction.
are uniquely tuned to support the
collaborative work demands of the These solutions automate routine processes in
an efficient manner to allow improved clinical www.avaya.com/healthcare
nursing staff, enabling increased nursing
productivity and enhanced patient care productivity and expanded patient interaction
outside of the hospital.
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4. About Avaya
Avaya is a global leader in enterprise communications systems. The company
provides unified communications, contact centers, and related services directly
and through its channel partners to leading businesses and organizations
around the world. Enterprises of all sizes depend on Avaya for state-of-the-art
communications that improve efficiency, collaboration, customer service and
competitiveness. For more information please visit www.avaya.com.
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