Ifla mid meeting feb 2014 malmo transformation slides

Library Transformation:
Sketching the future library
transitioning to a space for
citizens and community
connections
Mid-Meeting for IFLA Public Libraries section
February 2014 Knud Schulz

Knud Schulz February 2014

1

Knud Schulz
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Manager of the Main Library in Aarhus
Daily work focus – transforming the Main Library to
“Urban Mediaspace” – Dokk1
Librarian and Master of Public Management
Mentor/Sponsor INELI (International Network of Emerging Library
Innovators) Bill & Melinda Gates Foundation
Member of the client group Urban MediaSpace Aarhus
Global Innovation Model – Faster to Change.
Chicago/Aarhus/IDEO/Gates
ksc@aarhus.dk
www.slideshare.net
apx.300.000 sq.ft.
incl. 190.000 sq.ft.
library space


2

Agenda
• The Change
• Danish strategy and
tendencies
– Model for the
knowledge society
– 4 rooms
– Model Programme
Public Libraries
– Model for Open
Libraries
– Citizens’ service
– Danish Digital Library

•
•
•
•
•
•
•
•
•
•

Dokk1
The Library as a place
Urban Media
The Library as a space
Prototyping the future –
Transformation Lab
New library space – Dokk1
The Library as a relation
Innovation with the users –
co-creation
Partnership
Transformation Lab II


3

The Change
Ivar Moltke, Create

From
information that can be found
anywhere

To
What can only be
experienced at the library

Space for media

Space as a media

On-line

On site

Information

Meaning

Facts

Credibility

Meeting information

Meeting people

Knowing

Experimenting

Visitors

Resource person

Neutrality

Sensing

Seriousness

Sense of humour

Arranged events


Things that happen

4

The Knowledge Society
• From
– libraries for books/medias
– industial society

• to
– libraries for man/human
– networked society


5

A Danish Report
2010
- A Danish Report
2010

• Danish Digital Library
• A new library model for
the knowledge society
• Partnerships


6

The Public Library of the Knowledge Society
Reckognition/Experience

Innovation

D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen

Empowerment


Involvement/Engagement

7


Innovation

D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen


8

Inspiration space
• The space for meaningful experiences that is to say
experiences that move us
• The space should open up to the irrational, emotional and
chaotic by communicating a diversion of aesthetic
experiences.
• This can happen through storytelling or other artistic
expressions within all kinds of media, cultural forms and
genres.
• The inspiration space should make the user want to move
beyond the usual choices and to come back.
• The library space in itself may also be an experience and
work as a stage for events and cultural arrangements.
• The inspiration space especially supports realisation
(cognition)/experience and innovation.

9

Events
Appearance
Individual concentration Digital media


10

Staging

Billedbøger
Picture book

Oplæsning
Iscenesættelse Bogklubber
Reading aloud Book clubs


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Music

Inspiration


12


Empowerment

D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen


13

Learning space
• Space where children, young people and adults can experience
and explore the world and thus strengthen their competences
and possibilities through free and easy access to information
and knowledge
• Learning is seen as a dialogue oriented process that is based
on the users’ own experiences and their wishes to define their
own learning needs
• Often takes place in informal settings which do not have
learning as the goal – learning happens through play, music and
many other activities
• Should meet the needs of especially young people for a more
experience oriented learning through the development of playful,
interactive and social learning methods.
• Learning is strengthened through the use of homework cafes,
study places, open courses and experiment areas.
• The learning space especially supports realisation
(cognition)/experience and empowerment.
14

Undervisnin Kurse
Teaching
Courses
g
rInformal learning
Consultations Uformel læring
Konsulta


15

Guidance Lektiecafé’e
Vejlednin Homework
cafe
One to one Training r
Access to knowledge


16


Empowermen

D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen



17

Meeting space

• An open, public space where citizens as a third space
between home and work can meet others who are both as
themselves and different from themselves
• Arenaes, where you can meet other people with different
interests and values and encounter opinions that challenge
you through discussions and debate, are necessary
• In the meeting space both non-committal, random encounters
can take place through lounge décor with newspapers and
café atmosphere as well as more organised meetings
• This can take place both live and on the Internet in
chatgroups, blogs or other social media.
• The meeting space especially supports empowerment and
engagement

18

Diskussione Møder
Discussions Meetings
r
Lectures
ForedraBeing togetherDebatter
Samvær
Debates
g


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Innovation

D.Skot-Hansen
C.H. Rasmussen
H. Jochumsen



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Performative space
• Users can interact with others for inspiration to create new
creative expressions in the encounter with art and culture
• Users can get access to tools that support their creative
expressions through interactive games and writing-,
sound- and video-workshops
• The users can also get support in their creative
expressions through workshops with professional artists,
designers, multimedia developers etc.
• Can act as a platform for communication by publishing
and distributing the work and products of the users and by
giving access to stages where users can perform and
express themselves.
• The performative space especially supports engagement
and innovation.

21

Writing workshops Leg og læring
Skriveværksted Edutainment
er Experiment
Workshops


22

Playing Leg Gaming
Spil
Makerspace
Gaming Game over


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noget om kulturstyrelsen model
program


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Open libraries
Users are allowed to:
• lock into the library
• check in and out media
• use internet, pc,
copy/print
• study
• read newspapers
• arrange study circles,
public meetings


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Users are taking the control


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Integration of citizens’ service into
libraries
• a big chance to be an
integrated part of the
reinventing of society
services
• brings citizens in
contact with the library
• brings libraries in close
contact with politicians
and innovators in the
community

two tasks
• focus on speed in
developing new digital
services for public
administration
• a big learning and
marketing challenge


28

Citizens’ service
• in more than 60 % of the municipalities
citizen’ get service through libraries


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Developing community centers
private, civic and public sector
LOCAL ARCHIVE

NATURE GUIDE

ARKIV
LEARNING CENTER

REFERENCE

ANALOGUE MEDIA

Archive

JOB CORNER

STUDY SUPPORT
FAMILIES

HOME-

READING
TRAINING

COMMUNITY

WORK

QUIET
AREA

CENTER

HELP
CAFÉ

ROOMS

Q AND A

HEALTH

SMS BUSINESS

COUNCELLING

SERVICE

MEETING

EXHIBITIONS

TODDLERS/CHILDREN

YOUTH

LEISURE INFO

SELF SERVICE

CONSUMER INFO
NEWS LOUNGE

LIBRARY SHOP
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Adaptive and innovative supporting
spaces
• libraries are changing from storing
books to supporting citizens’ needs
• innovation spaces for local
communities


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DANISH
DIGITAL
LIBRARY


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What is the Danish Digital Library?
Infrastructure for digital objects

Integration of services
ERMS (Electronic Resource Management System)
CULR (Core User Library Registry)
SAOU (Service for Authentication of Objects and
Users)

Cooperation on purchases of digital
content
Cooperation on promotion of digital
content

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What do the libraries get?
Basis package

DDL organization
10 mill. DKR worth of development funds (approx. 1,8 mill USD)
Aministrative system for purchase of digital materials
Statistic solution showing use of content
Various integrations for coherence
Apps for smart phones and tablets (OS og Android)
Teknical support for the total infrastructure

Cooperation on purchase of digital content

Organization for negoting purchase of digital resources, e.g. eBooks
Efficient administrative processess supporting the libraries purchases
Each library decides which digital resources they want
No costs apart from payment of the Basis package
Payment for the actual digital resources is not included

Content Management System

Website for each library that allows promotion of the various digital library
services and content to the citizens in a timely and inviting way. This package
includes running costs, system administration2014 support of the Open Source
Knud Schulz February and
34
based CMS solution.

Costs for the municipal libraries

0,68 USD per inhabitant in
the
municipality
0,55 USD for basis package, 0,13 USD for CMS

96 of 98 municipalities are on board


35

In addition shared Library
system
• 86 municipalities contributed to a shared
contract for a new library system based
Open Source
• The system use the infrastructure and
content in DDB
• Shared operations and development


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The strategy for changing
• The need for rethinking the
library
• The need for a fusion
between physical – virtual
• Develop partnerships
• Focus on innovation
• Get new skills into the library
and promote learning in the
organization
• Force users to dismiss the
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book as library brand

Libraries and urban development
Model of the public library in urban
development

Casper Hvenegaard
Henrik Jochumsen
Dorte Skot-Hansen
IVA – Royal School of Library
and Information Science


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New Libraries
• Libraries are signs or symbols on
development and innovation in the society
• Drivers in city development
• Add new stories about the towns
• Arguments for large city engagements


39

Oslo
• Opera, new Munch museum and the Library
creates a new waterfront and brings a new
identity to the city


40

Helsinki
• The traffic and cultural life in midtown are
reborn by creating a new art museum,
concert hall and the new library


41

Birmingham
• The library is located on
the main street where
millions of people are
passing every year
• The library is a symbol
of the new identity of an
old industrial and
innovative city (the
steam engine)

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Urban Mediaspace


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Project elements
– Urban Mediaspace
Mediaspace:
• Main Library and Citizens’ Services:
17.500 m2/188.400 ft2
• Partners and network: 11.000 m2
/113.000 ft2
Automatic parking space: 1000 cars
Two new urban harbour squares: 94.000
m2 /1.120.000 ft2
Arrival centre for light rail
Uncovering of the river and secure the
inner city against flood
Traffic regulation
App.: 390 mill US Dollars


44

2015

2014

Client: City of Aarhus
Partner: Realdania, Realdania Byg
Client Advisor: Rambøll DK
Architects: schmidt hammer lassen architects
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Co-advisers: Arkitekt Kristine Jensens Tegnestue
and Alectia A/S

development

Casper Hvenegaard
Henrik Jochumsen
Dorte Skot-Hansen


49

Transformation Lab
• The entrance – the former place
for controlling the users
• 2-300 m2
• New projects every 5-6 month
• Bringing the traditional work
fields of the library into the LAB
• Developing new support of the
users – depending on the room,
the media, the connectivity and
Knud
the competencies Schulz February 2014

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LiteratureLAB


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iFloor – interactivity between people

• Social interactivity in
the library space
• User to user to staff
• Interactivity depends on
the body
• communication through
– Mobile
– SMS
– PC

• Informal - Competition
• Funny
Knud Schulz

February 2014

53

NewsLAB


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Robots
• Eye catcher
• Social interactivity
• Communication inside
and outside the library
• Interactivity
• Learning
communication

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Teknomorfose - ExhibitionLAB


57

The Square


58

FictionLAB
NewsLAB

MusicLAB

ExhibitionLAB
DemocracyLAB
The Square


60

The library as a space
– in the future?
• The building supports the needs
of the users
• The building interacts with the
surroundings and environment
• The building acts adaptively

61

The Vision
• Space for co-operation
• Place for dialogue,
knowledge, ideas and
inspiration
• Open informal learning
space
• A unique place for
children and families

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development

Casper Hvenegaard
Henrik Jochumsen
Dorte Skot-Hansen


64

Facilitating relations


65

Userdriven process
• From tradition to transcendence – the
users deconstruct ”old knowledge” to
create new sense


66

User driven
innovation


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Subject Browsing - Story Surfer


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Interaction at the Table


69

Modern library practice and
strategies – means that roles
constantly change

Innovation Strategy
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•
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•

Citizens are the focal point
Partnerships promote innovation
Transverse collaboration yields better results
Ideas must be tested
Replicate
Innovation is branding too
Idea development and innovation are creative
processes
Innovation requires prioritised resources
Innovation requires management focus and
commitment
Methodical innovation uses standards
Seven circles of innovation

72

Global innovation model –
faster to change
• Partnership between
– Global Libraries/Bill and Melinda Gates
Foundation
– Chicago Public Libraries
– IDEO
– Aarhus Public Libraries


73

Global Innovation Model:
Faster to Change
Chicago/Aarhus/ IDEO

74

Design Thinking
The ability to combine
– Empathy for the context of a problem,
– Creativity in the generation of insights and
solutions
– Analyzing and fit solutions to the context


75

Design Thinking is a mindset, and an
intentional process around delivering
solutions that create positive impact!


76

The Aarhus illustration
Vision
Field Trip
Vision revisited
Workshop
Define the problem
Test first prototype
A new method…

We are on our way…


78

So where will design
thinking get us? me?


79

What can I use it for?


80

Different phases


81

Intelligent Libraries
How to work smart, efficient, and ad value to
products by creating improved logistics and
library services
On the project: Intelligent Material Management System
Information contact
Britta Bitsch, CEO Branch Libraries Aarhus Denmark
bbi@aarhus.dk

Introduction
• Intelligent Material Management System (IMMS)
• Making the most of your library materials, resources and
creating a platform for better library services
– Where are your books and other library materials?
– Where are they most needed? –in branch or among branches
– Are there enough books or other library materials on the
shelves?
– Where can loans of materials and returned library materials be
handled most efficiently?

• These and many other issues can be answered using IMMS.


83

Facts from current business
• 30 % of the staff in
Copenhagen is utilized with
logistics in regard to
material handling

• 25 % of all customer

why

inquiries at service desk are
subject to failure.
• An unresolved inquiry may
last up to 15 minutes

There’s room for
improvement!

• Up to 43 % materials are
not in its right places in the
library


84

Intelligent Material Management
System
Be in control of your collection
● Save time, cost and resources ● Innovate your book

presentation ● Improve customer service ●


85

Learn from others!


86

Collection management
THERE’S A HUGE
POTENTIAL IN
LEARNING FROM
OTHERS – AND
GAIN PROVED BY
COMMERCIAL
INDUSTRIES

• Libraries can save up
to 15-40 % by
improving their stock
management
operations like
storage, handling and
transportation.
• 25 % less stock


87

The solution
• Detailed data collection of library operationsallowing historical analysis of trends
• Intelligent distribution of shared or floating
collections – materials are distributed to a
location/branch where there’s a demand
and/or space available!
• Central and locally managed data to make
informed decisions about collection
• Real time visibility to collection via smart
phone application- including on-line pick lists
on smart phone
• Introducing Material hotels - local or remote
storage of overflow, slow moving or off season
materials
• Automatic refill from the Material hotel when
shelves are low on materials
• Exact information on the current location of
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any book or other library materials

IMMS – work flow and
smart phones
Without IMMS (before)

• With IMMS

• Printed reservation lists
• Risk of looking for the same
material at different locations
• Risk of looking for materials
not on the shelves
• Manuel sorting of materials
on every location
• High number of individual
material scanning (then
sending and receiving)
• Material visible in the library
system - even though it’s not
available on the shelves

• Online reservation lists with
predetermined collection path on
every location
• Prioritized pick up for reserved
materials (among available collection
groups)
• Online reservation lists only contains
materials on the shelves (and on
display)
• Very low numbers of material
scanning
• Material visible in the library system
WHEN the material is on the shelves


89

Benefits and added
values
• Intelligent distribution of collections to branch(es), based on volume,
copies, affiliation, etc.
• Share collections (entirely or partly) between branches as desired
• Exact degree of filling on shelves as desired
• Transparent overview of entire collections through all branches
• Exact position on each individual copy, including copy trace log
• Easy registration via RFID tags / Barcode (individual copies, shelves,
racks, stacks, cards, transporters, etc).
• Improved customer satisfaction
• Improved space utilization
• Reduced collection (less copies)
• No or less paper based Knud Schulz processes
Librarian February 2014
90

Why
partnerships?
Lack of resources and competences in libraries

Knowledge, inspiration from others
Need of diversity, quality, research in service production
Communication and marketing
New ambassadors

91

Examples
Strategic Partnerships

Mapping the
network
Partnership
clusters


92

Seven Core Values
•
•
•
•
•

The Citizen as Key Factor
Lifelong Learning and Unity
Diversity, co-operation and network
Culture and Experience
Bridging Citizen, Technology and
Knowledge
• Flexible and Professional Organisation
• A Sustainable Icon for Aarhus

94

Name competion = relations and
ownership
• Open internet process – propose a name
to the building
• result 1250 proposals
• 30 names in open voting
• 7 proposals ended up in the jury with
representives from the parties in the City
Council

95

A name with a lot of
co-creators


97

Branding goal
• Project finish at least 90% of all
inhabitants knew about the project
• Autum 2013 – 75 % knew about the
project UMS/Dokk1


98

People’s Lab
How can libraries work with
makerspaces?

People’s Lab

99

Why?
• Develop our organisation, staff and
services
• Make citizens familiar with Dokk1
• Facilitate informal learning and democratic
spaces
• Strengthen the connections with the local
community and the political level
• Experiment and uncover new opportunities

100

If it is broken –
fix it!

DIY = Do it yourself
DIT = Do it
together

CREATE
together!

If it is not
broken –
improve it!

Be curious!

SHARE
knowledge,
premises, tools!

People’s Lab

101

People’s Lab

• How can the library create spaces that
encourages citizens to innovate?

• How can the library arrange meetings
between knowledge domains?
• How can we create services with power
and energyKnud Schulz February 2014 community? 102
in the local

TechLab

People’s Lab

103

Wastelab


104

Mixing artistic genres

Rehearsing and writing together
Knud Schulz

Performing in the public
space

Exhibiting
February 2014

and lending out 106

A Maker Library is…
2014…
co-creation between users, partners and
library
focusing on community building
mixing knowledge domains
gaining and creating knowledge together
creating settings for informal learning
processes
prototyping in the physical library
 a way of working and an attitude
www.multimediehuset.dk/mediaspace

107

Whats next?


109

From Main Library to Dokk1
2012-2015
Interior design
and furniture

Serviceconcept
s ex. Families/
children

Competencies,
Work concept,
recruiting

Partnerships
and branding/
identity
Organizing

Logistic, security
and building
maintenance


110

Transformation Lab II


111

Stageing Dokk1
• Create an illusion of the building under construction
• Walk in the 3D model
• Setting the stage for tests, user operated services,
innovations, new designs, incl. elements to be used in
the new building
• Involve the users in the work
• Prepare the citizens
• Prepare the staff
• Brand the new library

112


113

Summing up
• Merge technology, space and
competencies
• Involve the users in the innovation
• Make partnerships competencies and a
broader ownership of the library
• Tell new stories about the library brand


114

Chicago 2014


115

Transform the library or die

Thank you for listening


116


117

Ifla mid meeting feb 2014 malmo transformation slides

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