Suche senden
Hochladen
Kim Goodwin on UX Leadership 2011 04
•
105 gefällt mir
•
8,119 views
K
Kim Goodwin
Folgen
Design
Melden
Teilen
Melden
Teilen
1 von 95
Empfohlen
Service Design
Service Design
Yves Pigneur
Practical JTBD
Practical JTBD
Jim Kalbach
Service recovery strategies
Service recovery strategies
9996083622
Service Blueprint
Service Blueprint
Gul Mann
Service blueprint
Service blueprint
vicku1111
Marketing Strategy - MakeMyTrip
Marketing Strategy - MakeMyTrip
Rohan Sharma
Intercultural communication through advertising
Intercultural communication through advertising
Thomas Malice
Using Service Blueprints to Create Holistic Multi-Channel Experience
Using Service Blueprints to Create Holistic Multi-Channel Experience
Izac Ross
Empfohlen
Service Design
Service Design
Yves Pigneur
Practical JTBD
Practical JTBD
Jim Kalbach
Service recovery strategies
Service recovery strategies
9996083622
Service Blueprint
Service Blueprint
Gul Mann
Service blueprint
Service blueprint
vicku1111
Marketing Strategy - MakeMyTrip
Marketing Strategy - MakeMyTrip
Rohan Sharma
Intercultural communication through advertising
Intercultural communication through advertising
Thomas Malice
Using Service Blueprints to Create Holistic Multi-Channel Experience
Using Service Blueprints to Create Holistic Multi-Channel Experience
Izac Ross
Introduction to UX Research
Introduction to UX Research
Josh (Adi Tedjasaputra)
Hotel service blueprint
Hotel service blueprint
Akshat Rastogi
Web marketing
Web marketing
Karthik Jeganathan
Subscription Business Model
Subscription Business Model
AdarshSrivastava65
Fast changing consumer behaviour in india
Fast changing consumer behaviour in india
silpa $H!lu
Service blueprinting
Service blueprinting
Swarit Yadav
Jobs to be done framework
Jobs to be done framework
Aslam Hirani
The what, why and how of Service Design
The what, why and how of Service Design
Spotless
Vikapla case study - makemytrip.com
Vikapla case study - makemytrip.com
Tushar G
Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
Jaiser Abbas
Jobs to Be Done Template
Jobs to Be Done Template
Soren Kaplan
Daniel rowles mobile marketing how mobile technology is revolutionizing ma...
Daniel rowles mobile marketing how mobile technology is revolutionizing ma...
siti robiah adawiyah
Stimulus-Organism-Response ( SOR ) Model - Phdassistance
Stimulus-Organism-Response ( SOR ) Model - Phdassistance
PhD Assistance
Service branding
Service branding
Farzad Kheiriasl
AgileUX, Lean Start Up, Design Thinking and how it all aligns - dave landis
AgileUX, Lean Start Up, Design Thinking and how it all aligns - dave landis
Dave Landis
MKT 366- Servicescapes
MKT 366- Servicescapes
Ncjohnson
Services marketing communications
Services marketing communications
Dr. Sneha Sharma
Service Logic – a new Dominant Logic for Social Customer Relationship Marketing
Service Logic – a new Dominant Logic for Social Customer Relationship Marketing
Wim Rampen
Design Thinking Project Template
Design Thinking Project Template
Operational Excellence Consulting
Digitalization
Digitalization
Cyril Danthi
ACB Recruiting Presentation 07272009
ACB Recruiting Presentation 07272009
Wakeman79
Leadership training program comparison
Leadership training program comparison
Gordon Training International
Weitere ähnliche Inhalte
Was ist angesagt?
Introduction to UX Research
Introduction to UX Research
Josh (Adi Tedjasaputra)
Hotel service blueprint
Hotel service blueprint
Akshat Rastogi
Web marketing
Web marketing
Karthik Jeganathan
Subscription Business Model
Subscription Business Model
AdarshSrivastava65
Fast changing consumer behaviour in india
Fast changing consumer behaviour in india
silpa $H!lu
Service blueprinting
Service blueprinting
Swarit Yadav
Jobs to be done framework
Jobs to be done framework
Aslam Hirani
The what, why and how of Service Design
The what, why and how of Service Design
Spotless
Vikapla case study - makemytrip.com
Vikapla case study - makemytrip.com
Tushar G
Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
Jaiser Abbas
Jobs to Be Done Template
Jobs to Be Done Template
Soren Kaplan
Daniel rowles mobile marketing how mobile technology is revolutionizing ma...
Daniel rowles mobile marketing how mobile technology is revolutionizing ma...
siti robiah adawiyah
Stimulus-Organism-Response ( SOR ) Model - Phdassistance
Stimulus-Organism-Response ( SOR ) Model - Phdassistance
PhD Assistance
Service branding
Service branding
Farzad Kheiriasl
AgileUX, Lean Start Up, Design Thinking and how it all aligns - dave landis
AgileUX, Lean Start Up, Design Thinking and how it all aligns - dave landis
Dave Landis
MKT 366- Servicescapes
MKT 366- Servicescapes
Ncjohnson
Services marketing communications
Services marketing communications
Dr. Sneha Sharma
Service Logic – a new Dominant Logic for Social Customer Relationship Marketing
Service Logic – a new Dominant Logic for Social Customer Relationship Marketing
Wim Rampen
Design Thinking Project Template
Design Thinking Project Template
Operational Excellence Consulting
Digitalization
Digitalization
Cyril Danthi
Was ist angesagt?
(20)
Introduction to UX Research
Introduction to UX Research
Hotel service blueprint
Hotel service blueprint
Web marketing
Web marketing
Subscription Business Model
Subscription Business Model
Fast changing consumer behaviour in india
Fast changing consumer behaviour in india
Service blueprinting
Service blueprinting
Jobs to be done framework
Jobs to be done framework
The what, why and how of Service Design
The what, why and how of Service Design
Vikapla case study - makemytrip.com
Vikapla case study - makemytrip.com
Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
Jobs to Be Done Template
Jobs to Be Done Template
Daniel rowles mobile marketing how mobile technology is revolutionizing ma...
Daniel rowles mobile marketing how mobile technology is revolutionizing ma...
Stimulus-Organism-Response ( SOR ) Model - Phdassistance
Stimulus-Organism-Response ( SOR ) Model - Phdassistance
Service branding
Service branding
AgileUX, Lean Start Up, Design Thinking and how it all aligns - dave landis
AgileUX, Lean Start Up, Design Thinking and how it all aligns - dave landis
MKT 366- Servicescapes
MKT 366- Servicescapes
Services marketing communications
Services marketing communications
Service Logic – a new Dominant Logic for Social Customer Relationship Marketing
Service Logic – a new Dominant Logic for Social Customer Relationship Marketing
Design Thinking Project Template
Design Thinking Project Template
Digitalization
Digitalization
Ähnlich wie Kim Goodwin on UX Leadership 2011 04
ACB Recruiting Presentation 07272009
ACB Recruiting Presentation 07272009
Wakeman79
Leadership training program comparison
Leadership training program comparison
Gordon Training International
What Do I Do Now? How to prepare for - and take advantage of - possible job c...
What Do I Do Now? How to prepare for - and take advantage of - possible job c...
Scott Brown
Feel More Confident as a Manager, Mentor and Coach
Feel More Confident as a Manager, Mentor and Coach
Profiles Asia
Managing Conflict for Leaders
Managing Conflict for Leaders
Paul Gibbons
The Transpective Group Apqc Realizing Change March 2005 Houston Texas
The Transpective Group Apqc Realizing Change March 2005 Houston Texas
Bob Elliott
Assertiveness skills
Assertiveness skills
Gia Tri Tien
A Facilitation Technique The Art Of Questionning Helen Wythe
A Facilitation Technique The Art Of Questionning Helen Wythe
FacilitrixHelen aka Helen Wythe, BA; CPF; CTF; OSW
APPNATION IV - Building The Social Enterprise
APPNATION IV - Building The Social Enterprise
Masha Geller
AN IV SF Building the Social Enterprise
AN IV SF Building the Social Enterprise
APPNATION
Beginning the journey to self awareness with Insights Discovery
Beginning the journey to self awareness with Insights Discovery
Susan Lloyd MBA MA BSC(Hons) MCIPR MCIPD
Nola Hennessy
Nola Hennessy
Informa Australia
Using your work to change your world!
Using your work to change your world!
Scott Odigie
HR Journey of Perin
HR Journey of Perin
ABDUL LATIF JAMEEL COMPANY LIMITED
From Customer Emotions to Actionable Insights, with Peter Dorrington
From Customer Emotions to Actionable Insights, with Peter Dorrington
Seth Grimes
Multi-dimensional measures of Servant-Leaders
Multi-dimensional measures of Servant-Leaders
Trompenaars Hampden-Turner
Board Ceo Relationship
Board Ceo Relationship
Charles C. Weathers Sr.
Building & Sustaining a Coaching Culture - Bill Medd, Legacy Bowes Group
Building & Sustaining a Coaching Culture - Bill Medd, Legacy Bowes Group
MBHomeBuilders
Leading Change―Even If You’re Not in Charge
Leading Change―Even If You’re Not in Charge
TechWell
Consulting toolkit delivering the presentation
Consulting toolkit delivering the presentation
chrisdoran
Ähnlich wie Kim Goodwin on UX Leadership 2011 04
(20)
ACB Recruiting Presentation 07272009
ACB Recruiting Presentation 07272009
Leadership training program comparison
Leadership training program comparison
What Do I Do Now? How to prepare for - and take advantage of - possible job c...
What Do I Do Now? How to prepare for - and take advantage of - possible job c...
Feel More Confident as a Manager, Mentor and Coach
Feel More Confident as a Manager, Mentor and Coach
Managing Conflict for Leaders
Managing Conflict for Leaders
The Transpective Group Apqc Realizing Change March 2005 Houston Texas
The Transpective Group Apqc Realizing Change March 2005 Houston Texas
Assertiveness skills
Assertiveness skills
A Facilitation Technique The Art Of Questionning Helen Wythe
A Facilitation Technique The Art Of Questionning Helen Wythe
APPNATION IV - Building The Social Enterprise
APPNATION IV - Building The Social Enterprise
AN IV SF Building the Social Enterprise
AN IV SF Building the Social Enterprise
Beginning the journey to self awareness with Insights Discovery
Beginning the journey to self awareness with Insights Discovery
Nola Hennessy
Nola Hennessy
Using your work to change your world!
Using your work to change your world!
HR Journey of Perin
HR Journey of Perin
From Customer Emotions to Actionable Insights, with Peter Dorrington
From Customer Emotions to Actionable Insights, with Peter Dorrington
Multi-dimensional measures of Servant-Leaders
Multi-dimensional measures of Servant-Leaders
Board Ceo Relationship
Board Ceo Relationship
Building & Sustaining a Coaching Culture - Bill Medd, Legacy Bowes Group
Building & Sustaining a Coaching Culture - Bill Medd, Legacy Bowes Group
Leading Change―Even If You’re Not in Charge
Leading Change―Even If You’re Not in Charge
Consulting toolkit delivering the presentation
Consulting toolkit delivering the presentation
Mehr von Kim Goodwin
Designing how we design - UXCamp Ottawa 2014 closing keynote
Designing how we design - UXCamp Ottawa 2014 closing keynote
Kim Goodwin
Hiring for the perfect fit - Warm Gun 2014 - opening keynote
Hiring for the perfect fit - Warm Gun 2014 - opening keynote
Kim Goodwin
Journey mapping as insight tool - a healthcare case study UXLX 2012
Journey mapping as insight tool - a healthcare case study UXLX 2012
Kim Goodwin
Storytelling by Design (scenarios talk at Confab 2011)
Storytelling by Design (scenarios talk at Confab 2011)
Kim Goodwin
Making Personas Work (Without Breaking the Bank) - UX London 2011
Making Personas Work (Without Breaking the Bank) - UX London 2011
Kim Goodwin
Designing A Unified Experience - Bringing Interaction, Visual, and Industrial...
Designing A Unified Experience - Bringing Interaction, Visual, and Industrial...
Kim Goodwin
Mehr von Kim Goodwin
(6)
Designing how we design - UXCamp Ottawa 2014 closing keynote
Designing how we design - UXCamp Ottawa 2014 closing keynote
Hiring for the perfect fit - Warm Gun 2014 - opening keynote
Hiring for the perfect fit - Warm Gun 2014 - opening keynote
Journey mapping as insight tool - a healthcare case study UXLX 2012
Journey mapping as insight tool - a healthcare case study UXLX 2012
Storytelling by Design (scenarios talk at Confab 2011)
Storytelling by Design (scenarios talk at Confab 2011)
Making Personas Work (Without Breaking the Bank) - UX London 2011
Making Personas Work (Without Breaking the Bank) - UX London 2011
Designing A Unified Experience - Bringing Interaction, Visual, and Industrial...
Designing A Unified Experience - Bringing Interaction, Visual, and Industrial...
Kürzlich hochgeladen
Just Call Vip call girls Nagpur Escorts ☎️8617370543 Starting From 5K to 25K ...
Just Call Vip call girls Nagpur Escorts ☎️8617370543 Starting From 5K to 25K ...
Nitya salvi
ab-initio-training basics and architecture
ab-initio-training basics and architecture
saipriyacoool
➥🔝 7737669865 🔝▻ dehradun Call-girls in Women Seeking Men 🔝dehradun🔝 Escor...
➥🔝 7737669865 🔝▻ dehradun Call-girls in Women Seeking Men 🔝dehradun🔝 Escor...
amitlee9823
➥🔝 7737669865 🔝▻ jhansi Call-girls in Women Seeking Men 🔝jhansi🔝 Escorts S...
➥🔝 7737669865 🔝▻ jhansi Call-girls in Women Seeking Men 🔝jhansi🔝 Escorts S...
amitlee9823
➥🔝 7737669865 🔝▻ dharamshala Call-girls in Women Seeking Men 🔝dharamshala🔝 ...
➥🔝 7737669865 🔝▻ dharamshala Call-girls in Women Seeking Men 🔝dharamshala🔝 ...
amitlee9823
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
dollysharma2066
RT Nagar Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Bang...
RT Nagar Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Bang...
amitlee9823
Anupama Kundoo Cost Effective detailed ppt with plans and elevations with det...
Anupama Kundoo Cost Effective detailed ppt with plans and elevations with det...
sriharipichandi
Hire 💕 8617697112 Meerut Call Girls Service Call Girls Agency
Hire 💕 8617697112 Meerut Call Girls Service Call Girls Agency
Nitya salvi
Brookefield Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Brookefield Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
amitlee9823
8377087607, Door Step Call Girls In Majnu Ka Tilla (Delhi) 24/7 Available
8377087607, Door Step Call Girls In Majnu Ka Tilla (Delhi) 24/7 Available
dollysharma2066
Call Girls Jalgaon Just Call 8617370543Top Class Call Girl Service Available
Call Girls Jalgaon Just Call 8617370543Top Class Call Girl Service Available
Nitya salvi
Sector 105, Noida Call girls :8448380779 Model Escorts | 100% verified
Sector 105, Noida Call girls :8448380779 Model Escorts | 100% verified
Delhi Call girls
Sector 104, Noida Call girls :8448380779 Model Escorts | 100% verified
Sector 104, Noida Call girls :8448380779 Model Escorts | 100% verified
Delhi Call girls
WhatsApp Chat: 📞 8617697112 Call Girl Baran is experienced
WhatsApp Chat: 📞 8617697112 Call Girl Baran is experienced
Nitya salvi
Hingoli ❤CALL GIRL 8617370543 ❤CALL GIRLS IN Hingoli ESCORT SERVICE❤CALL GIRL
Hingoli ❤CALL GIRL 8617370543 ❤CALL GIRLS IN Hingoli ESCORT SERVICE❤CALL GIRL
Nitya salvi
❤Personal Whatsapp Number 8617697112 Samba Call Girls 💦✅.
❤Personal Whatsapp Number 8617697112 Samba Call Girls 💦✅.
Nitya salvi
call girls in Vasundhra (Ghaziabad) 🔝 >༒8448380779 🔝 genuine Escort Service 🔝...
call girls in Vasundhra (Ghaziabad) 🔝 >༒8448380779 🔝 genuine Escort Service 🔝...
Delhi Call girls
➥🔝 7737669865 🔝▻ Kolkata Call-girls in Women Seeking Men 🔝Kolkata🔝 Escorts...
➥🔝 7737669865 🔝▻ Kolkata Call-girls in Women Seeking Men 🔝Kolkata🔝 Escorts...
amitlee9823
Nisha Yadav Escorts Service Ernakulam ❣️ 7014168258 ❣️ High Cost Unlimited Ha...
Nisha Yadav Escorts Service Ernakulam ❣️ 7014168258 ❣️ High Cost Unlimited Ha...
nirzagarg
Kürzlich hochgeladen
(20)
Just Call Vip call girls Nagpur Escorts ☎️8617370543 Starting From 5K to 25K ...
Just Call Vip call girls Nagpur Escorts ☎️8617370543 Starting From 5K to 25K ...
ab-initio-training basics and architecture
ab-initio-training basics and architecture
➥🔝 7737669865 🔝▻ dehradun Call-girls in Women Seeking Men 🔝dehradun🔝 Escor...
➥🔝 7737669865 🔝▻ dehradun Call-girls in Women Seeking Men 🔝dehradun🔝 Escor...
➥🔝 7737669865 🔝▻ jhansi Call-girls in Women Seeking Men 🔝jhansi🔝 Escorts S...
➥🔝 7737669865 🔝▻ jhansi Call-girls in Women Seeking Men 🔝jhansi🔝 Escorts S...
➥🔝 7737669865 🔝▻ dharamshala Call-girls in Women Seeking Men 🔝dharamshala🔝 ...
➥🔝 7737669865 🔝▻ dharamshala Call-girls in Women Seeking Men 🔝dharamshala🔝 ...
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
RT Nagar Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Bang...
RT Nagar Call Girls Service: 🍓 7737669865 🍓 High Profile Model Escorts | Bang...
Anupama Kundoo Cost Effective detailed ppt with plans and elevations with det...
Anupama Kundoo Cost Effective detailed ppt with plans and elevations with det...
Hire 💕 8617697112 Meerut Call Girls Service Call Girls Agency
Hire 💕 8617697112 Meerut Call Girls Service Call Girls Agency
Brookefield Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Brookefield Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
8377087607, Door Step Call Girls In Majnu Ka Tilla (Delhi) 24/7 Available
8377087607, Door Step Call Girls In Majnu Ka Tilla (Delhi) 24/7 Available
Call Girls Jalgaon Just Call 8617370543Top Class Call Girl Service Available
Call Girls Jalgaon Just Call 8617370543Top Class Call Girl Service Available
Sector 105, Noida Call girls :8448380779 Model Escorts | 100% verified
Sector 105, Noida Call girls :8448380779 Model Escorts | 100% verified
Sector 104, Noida Call girls :8448380779 Model Escorts | 100% verified
Sector 104, Noida Call girls :8448380779 Model Escorts | 100% verified
WhatsApp Chat: 📞 8617697112 Call Girl Baran is experienced
WhatsApp Chat: 📞 8617697112 Call Girl Baran is experienced
Hingoli ❤CALL GIRL 8617370543 ❤CALL GIRLS IN Hingoli ESCORT SERVICE❤CALL GIRL
Hingoli ❤CALL GIRL 8617370543 ❤CALL GIRLS IN Hingoli ESCORT SERVICE❤CALL GIRL
❤Personal Whatsapp Number 8617697112 Samba Call Girls 💦✅.
❤Personal Whatsapp Number 8617697112 Samba Call Girls 💦✅.
call girls in Vasundhra (Ghaziabad) 🔝 >༒8448380779 🔝 genuine Escort Service 🔝...
call girls in Vasundhra (Ghaziabad) 🔝 >༒8448380779 🔝 genuine Escort Service 🔝...
➥🔝 7737669865 🔝▻ Kolkata Call-girls in Women Seeking Men 🔝Kolkata🔝 Escorts...
➥🔝 7737669865 🔝▻ Kolkata Call-girls in Women Seeking Men 🔝Kolkata🔝 Escorts...
Nisha Yadav Escorts Service Ernakulam ❣️ 7014168258 ❣️ High Cost Unlimited Ha...
Nisha Yadav Escorts Service Ernakulam ❣️ 7014168258 ❣️ High Cost Unlimited Ha...
Kim Goodwin on UX Leadership 2011 04
1.
Leading UX UX London,
April 2011 © 2010-2011 Kim Goodwin
2.
© 2010-2011 Kim
Goodwin
3.
the set of
values & norms that drive actions © 2010-2011 Kim Goodwin
4.
Adaptive Accepting of (reasonable)
risk Accepting of (reasonable) failure Committed to quality Willing to prioritize Other-focused © 2010-2011 Kim Goodwin
5.
required for effective
culture © 2010-2011 Kim Goodwin
6.
© 2010-2011 Kim
Goodwin
7.
© 2010-2011 Kim
Goodwin
8.
Youʼre a leader
if you can enlist others as © 2010-2011 Kim Goodwin
9.
© 2010-2011 Kim
Goodwin
10.
© 2010-2011 Kim
Goodwin
11.
© 2010-2011 Kim
Goodwin
12.
Becoming & being
a UX leader Behaviors Style & context Changing cultures Models of change Individual change Vision Homework & wrap-up © 2010-2011 Kim Goodwin
13.
© 2010-2011 Kim
Goodwin
14.
determines whether people
see you as a leader © 2010-2011 Kim Goodwin
15.
© 2010-2011 Kim
Goodwin
16.
© 2010-2011 Kim
Goodwin
17.
They are what
volunteers see They are what we can control © 2010-2011 Kim Goodwin
18.
1. Can I
trust you? 2. Do you value me? 3. Do I believe in the idea? 4. Do I believe in your ability? © 2010-2011 Kim Goodwin
19.
Honesty is the
#1 quality people require in a leader Based on surveys of over 75,000 people internationally in late ʻ80s & ʻ90s Kouzes & Posner © 2010-2011 Kim Goodwin
20.
Be fair Act with
integrity Be honest with me Put the teamʼs interests before your own Take responsibility for your own mistakes & flaws Stick to your stated values (especially when itʼs hard) Keep your promises Keep my confidences Give credit where itʼs due Be there when I need you Tell me what I need to know © 2010-2011 Kim Goodwin Look out for me
21.
Warmth is like
the aesthetic usability effect © 2010-2011 Kim Goodwin For more on relationship between warmth & perception, see Hartman, 1999
22.
Listen to me Seriously
consider my views Explain your reasoning Assume Iʼm competent Give me opportunities Encourage and support me Help me achieve goals, even if they mean leaving Treat me as more than a cog in the machine Acknowledge my efforts and sacrifices Be interested in me Look out for my interests © 2010-2011 Kim Goodwin Ask for my views and ideas Understand me and my needs
23.
You can get
away with just one or the other ... for a while © 2010-2011 Kim Goodwin
24.
Other-centered Not about tangible
rewards Challenging © 2010-2011 Kim Goodwin On intrinsic motivation, see: Edward Deci (1969); Deci & Ryan on self-determination theory; Daniel Pink (Drive)
25.
leader + environment
+ volunteer + situation © 2010-2011 Kim Goodwin
26.
values + behavioral
preferences © 2010-2011 Kim Goodwin
27.
© 2010-2011 Kim
Goodwin
28.
© 2010-2011 Kim
Goodwin adapted from Blake & Mouton
29.
What criteria do
you use for decisions? © 2010-2011 Kim Goodwin
30.
Where is your
comfort zone? Most models based on Jungian psychology © 2010-2011 Kim Goodwin
31.
Get energy
E (external) I (internal) Process information S (facts & observations) N (abstractions & ideas) Make decisions F (based on feelings) T (based on thinking) Prefer to organize life J (structured & scheduled) P (flexible & open) © 2010-2011 Kim Goodwin For a free approximation of your probable type, try: http://www.humanmetrics.com/cgi-win/JTypes2.asp
32.
If you are
: You may be seen by opposite types as : E (extraverted) Tiring; too fond of “forced fun” I (introverted) Unfriendly or remote S (facts & observations) Dense N (abstractions & ideas) Hand-wavy F (feeling-based decisions) Irrational or overindulgent T (logic-based decisions) Uncaring J (structured & scheduled) Inflexible P (open & flexible) Unproductive or disorganized © 2010-2011 Kim Goodwin
33.
© 2010-2011 Kim
Goodwin
34.
situational leadership © 2010-2011
Kim Goodwin concept introduced as “life cycle” leadership by Hersey & Blanchard, 1969
35.
© 2010-2011 Kim
Goodwin
36.
Skill
Experience Relationship needs Communication style Learning style Confidence Position power Goals © 2010-2011 Kim Goodwin
37.
Degree of task
structure Importance of outcome Proactive / reactive nature Degree of commitment required Degree of commitment that exists © 2010-2011 Kim Goodwin
38.
© 2010-2011 Kim
Goodwin
39.
© 2010-2011 Kim
Goodwin adapted from Hersey & Blanchard
40.
© 2010-2011 Kim
Goodwin adapted from Vroom & Yetton (1973), Vroom & Jago (1988)
41.
If youʼre talking
to: Try to: E (extraverted) Offer teamwork situations I (introverted) Allow for solo work S (facts & observations) Use concrete examples N (abstractions & ideas) Paint the big picture F (feeling-based decisions) Talk about emotional consequences T (logic-based decisions) Outline logical reasoning J (structured & scheduled) Share targets & timelines P (open & flexible) Emphasize where exploration fits © 2010-2011 Kim Goodwin
42.
© 2010-2011 Kim
Goodwin
43.
© 2010-2011 Kim
Goodwin
44.
© 2010-2011 Kim
Goodwin
45.
© 2010-2011 Kim
Goodwin
46.
Leadership need or
situation: My worst / least effective behavior is: It happens when / because I: My best / desired behavior is: I could behave that way more often if I: © 2010-2011 Kim Goodwin
47.
© 2010-2011 Kim
Goodwin
48.
Are you the
right person to: Have this conversation? Lead this initiative? Lead UX in this company? Sometimes the answer is no. © 2010-2011 Kim Goodwin
49.
Delivering feedback Handling criticism Negotiating Mediating
conflicts © 2010-2011 Kim Goodwin
50.
1. observed behavior 2.
results of behavior 3. any explanation of results 4. discussion of potentially more effective behavior When you <did this>, <this happened> because <of this>. © 2010-2011 Kim Goodwin
51.
Feedback on your
behavior: Accept it as a gift Help the giver share it more effectively Disagreement with a decision: Find any value in the critique Present the tradeoffs & ask what theyʼd do © 2010-2011 Kim Goodwin
52.
Know your goals
& what you wonʼt give up Negotiate directly with the right person Where thereʼs a disconnect: Discuss goals & alternate ways to accomplish them Narrow the effect of disagreeable terms Avoid negotiating against yourself © 2010-2011 Kim Goodwin
53.
Talk to people
individually first Understand goals & limits Educate on behavior style if needed Help them frame things constructively When you____I feel____because____. My goal is____. Can you think of other ways to accomplish my goal? © 2010-2011 Kim Goodwin
54.
© 2010-2011 Kim
Goodwin
55.
The big picture
on © 2010-2011 Kim Goodwin
56.
© 2010-2011 Kim
Goodwin
57.
3-5 years minimum Commitment
at all levels Old culture has deep roots © 2010-2011 Kim Goodwin
58.
Failure to understand
that itʼs a long process Overly narrow focus or approach: Executive edicts Education Process Leadership issues: Ineffective Insufficient commitment © 2010-2011 Kim Goodwin Champion leaves
59.
Unfreeze Must shake
people loose Crisis, vision, evidence are all levers Transition Change is a long, messy journey Break things into manageable steps Refreeze Let the new culture put down roots © 2010-2011 Kim Goodwin Rewards, stories, evidence help cement the change Kurt Lewin, 1951
60.
© 2010-2011 Kim
Goodwin
61.
1. Establish urgency 2.
Develop a guiding coalition 3. Develop a vision 4. Communicate the vision 5. Enable action 6. Get short-term wins 7. Donʼt let up 8. Make change stick © 2010-2011 Kim Goodwin John Kotter, Leading Change
62.
© 2010-2011 Kim
Goodwin
63.
© 2010-2011 Kim
Goodwin Lawrence, Dyck, Maitlis & Mauws, 2006
64.
Primary
Secondary Attention Organizational structure Reactions to crises Systems & processes Role modeling Facilities design Rewards Stories & myths Personnel decisions Formal statements © 2010-2011 Kim Goodwin Edgar Schein
65.
Who will be
hardest to unfreeze? What levers might work? Who needs to be in your coalition? Why? Who should play the 4 change leadership roles? What values, attitudes & behaviors need changing? What systems & processes need to be changed or invented? What opportunities are there for short-term wins? © 2010-2011 Kim Goodwin Edgar Schein
66.
Organizational change is
based on lots of © 2010-2011 Kim Goodwin
67.
© 2010-2011 Kim
Goodwin
68.
© 2010-2011 Kim
Goodwin Alexander Horniman, Darden School of Business
69.
© 2010-2011 Kim
Goodwin Kubler-Ross, 1969
70.
Deny need for
change Discount the messenger Discount their ability to change Discount othersʼ ability to change May not share helpful information Focus on “unfreezing” approaches: Evidence of problems Their personal frustrations Vision © 2010-2011 Kim Goodwin
71.
Think theyʼre doing
a good job Admitting need for change is admitting failure You are challenging their self-image To move people past anger: Accept anger (within reason) Provide a way out Avoid blame © 2010-2011 Kim Goodwin
72.
Look for easy,
superficial changes This is quicksand! To overcome bargaining: Ask how the solution will address deeper problems Revisit the end goal © 2010-2011 Kim Goodwin
73.
Need for change
is understood The easy way isnʼt working Problem seems overwhelming Help people see: A clear path Manageable milestones How they can affect their future Examples of success © 2010-2011 Kim Goodwin
74.
Need is understood
Path is clear Focus on: Providing clarity Removing obstacles Making sure youʼre ready for them to act © 2010-2011 Kim Goodwin
75.
© 2010-2011 Kim
Goodwin
76.
Everyone agrees that
change requires © 2010-2011 Kim Goodwin
77.
Through leveraging multi-platform
synergies, we will develop and deploy industry-leading, scalable, and usable systems that drive customer satisfaction and increase market share. © 2010-2011 Kim Goodwin
78.
“A great man
is one sentence ... and it is always a sentence with an active verb.” Clare Boothe Luce American Congresswoman (1940s), ambassador, playwright © 2010-2011 Kim Goodwin Library of Congress, Prints & Photographs Division Carl Van Vechten Collection, LC-USZ62-116604
79.
they just have
to communicate & rally people behind it © 2010-2011 Kim Goodwin
80.
The experience of:
Used to: Users & customers Inspire change in the organization UXers Develop a desirable environment Colleagues or clients Hire & coach designers; working with UXers build trust & respect © 2010-2011 Kim Goodwin
81.
Scenarios, sketches, storyboards,
prototypes ... of course! Also collaborative games: Magazine cover Design the product box © 2010-2011 Kim Goodwin
82.
What do UXers
need to be successful & happy? Responsibility & authority Role in the organization Kinds of projects Relationships with colleagues Opportunities for growth Shared values © 2010-2011 Kim Goodwin
83.
What would make
it a great place to work? What matters to different types of people? For big groups: affinity & dot-voting © 2010-2011 Kim Goodwin
84.
Define based on:
What colleagues or clients need The role & perception you want © 2010-2011 Kim Goodwin
85.
Knowledge & skills Behaviors Attitudes Responsibilities Authority
© 2010-2011 Kim Goodwin
86.
© 2010-2011 Kim
Goodwin
87.
and a few
concluding thoughts © 2010-2011 Kim Goodwin
88.
Which kind of
vision(s) do you need? Who needs to be involved in creating it? Who needs to be inspired by it? © 2010-2011 Kim Goodwin
89.
Obstacles to change Unfreezing
techniques Coalition members 4 change leadership roles Short-term wins © 2010-2011 Kim Goodwin
90.
Especially the ones
who will start a landslide! Behavior style Skill vs. commitment Stage of grieving © 2010-2011 Kim Goodwin
91.
Examine: Values Behavior
style Unmet needs Ineffective behaviors Identify: Ways to “hack” your weaknesses Other leaders to complement you © 2010-2011 Kim Goodwin
92.
Do your volunteers:
Understand a shared goal? Make progress toward accomplishing it? Seek your help? Give you feedback? Stay around for a long time? In case youʼre oblivious: ask & have someone else ask © 2010-2011 Kim Goodwin
93.
Postpone them if
you canʼt be effective Get used to having less control Build in “backstage” time © 2010-2011 Kim Goodwin
94.
1. Can I
trust you? 2. Do you value me? 3. Do I believe in the idea? 4. Do I believe in your ability? © 2010-2011 Kim Goodwin
95.
let me know
what you think kimgoodwin@mac.com @kimgoodwin © 2010-2011 Kim Goodwin