1. KATHERINE A. LAHAR
Phone: (316) 650-9871 | Email: klahar84@gmail.com
Address: 2202 West 18th Street North, Wichita, KS 67203
SUMMARY OF QUALIFICATIONS
Highly qualified and results-driven professional, demonstrating solid interpersonal, communication, and
problem solving skills. Adept at providing exemplary customer service, coaching and mentoring employees,
and achieving all company goals and objectives. Energetic and goal-oriented with an impressive
performance record and a well-rounded background in optimizing employee performance. Currently
seeking a position which will utilize all skills, abilities, and areas of expertise as follows:
 Customer Service/Sales
 Data Entry/Accuracy
 AdministrativeSupport
 Cash/Credit Transactions
 Strategic Negotiation
 Team Building/Leadership
 Relationship Building
 Record/File Maintenance
 Staff Training/Coaching
 Sales Techniques/Strategies
 Client/Vendor Relations
 Performance Enhancement
 Presentation Development
 Team Collaboration
 Problem Solving
CORE COMPETENCIES
- Responding to customer inquiries and resolving all problems while ensuring the delivery of excellent
customer service through fast and accurate order processing.
- Nurturing relationships with clients, superiors, coworkers, and other business professionals.
- Motivating employees to meet and exceed all targeted business objectives while creating innovative
promotional marketing strategies and conducting presentations for clients.
- Addressing and organizing merchandise, receiving and recording incoming items, and arranging for the
sales of various items and products.
- Training and coaching new employees to improve their performance and productivity levels.
- Interacting with customers to educate them on company products and services.
- Highly motivated, quick learner, and committed team player with a strong work ethic.
PROFESSIONAL EXPERIENCE
Texas Roadhouse, Wichita, KS · Bartender/Bar Trainer/Server & Trainer 2009 – Present
 Responsible for trainingand mentoringup to 15 new employees whileconsistently developing team
to improveperformance.
 Consistently strives tobuild long-term customer relationships and secure repeat customers.
 Manage inventory and handle all cash and credit transactions.
EDUCATION HISTORY
Wichita State University · Bachelor of Arts, General Studies (May 2016)
TECHNICAL SKILLS
Proficient in MS Office (Word, Excel, Publisher & PowerPoint)
Customer Relationship Management (CRM) Software