Open source ecosystem is very specific. In the same market we meet companies, end-users, professionals customers, editor, IT service providers and community with non-profit organization. These actors interact and create value. Our research studies interaction between these actors and the impact on service value chain. Through an interaction model, Actor-network theory, and value chain of IT service, we interviewed 50 professionals (editor, IT service providers, CIO and community) with qualitative approach. We will present for the first time the results of this research. This presentation will be oriented with a managerial approach: - CIO: Do you have to choose an editor ? An IT service provider ? - IT service provider: Community are better than Editor ? Where is the business in community approach ? - Editor: Are you sure community is your friend ?

1. Open Source Ecosystem

2. Introduce myself
Jonathan Le Lous
PhD in Strategic Management
Management Research Center
Toulouse University

3. My scientific work
Studies :
Impact of open source in the IT market with a focus on
service provider

4. My scientific steps : qualitative approach
My investigation in classics six steps :
1) Academic knowledge
2) Creating an analysis model
3) Exploratory interviews (18 persons)
4) Finals questionnaires (25 questions)
5) Finals interviews (34 persons )
6) Conclusions

5. Sample: Editor, service's provider, user and community
Red Hat Microsoft Nuxeo Talend SpagoBI April 2SI AF83
Agesys Aliasource Alter Way Smile Atos Origin Cap
Gémini Bull Bonitasoft Avencall BeWare Claptor
Cyberconseil Enovance GLPI FusionInventory Marie-Claire
Agence Nationale des Chèques Vacances Groupement des
mousquetaires Ingres Les Arts Décoratifs Lundi Matin
Business Meliweb Ministère de la Culture Mutualang
Option Service Sensio Labs Xwiki FreeNas Adullact Obeo
Journal Officiel Canonical Ministère de l'Economie et des
Finances Révolution Linux Axens Barreau du Québec
INRIA Pierre Audouin Consultants

6. Today
Today I present a part of my work with a managerial
approach :
Which, when and why I choose (or not) a supplier to
contribute to my open source project success

7. Three time of IT services: 3A
Agreement Adaptation Assistance
What are the best Deployment, Support
ways for my Integration Help desk
IT project ? and training
Zimmerman et Jullien (2006)

8. Actor-network theory: Which, when, why ?
Editor Community Software
IT service provider Agreement Adaptation Assistance User / customer
Five actors have influence on service offer

9. 9 open source's actor's strategies
Strategy
None opportunist focused
Category
User doesn't use Use selectively Open source
or it use open with cost and/or strategy but with
User
source but it quality approach non-exclusive
doesn't be aware approach
No or very few Use selectively Open source
business with with added value competitiveness
open source chain and/or self- approach
Service's provider
reliance approach. More than 80%
turnover
Proprietary Openness Exclusive open
approach marketing strategy source strategy
Editor
with paid version with one version
or paid add-ons of the software

10. Agreement: Which and why ?
IT service provider
Neutral actor (maybe): It selects a technology that meets your needs
It is a specialist
It have capacity to manage all the project

11. Adaptation: Which, when and why ?
Add-on
Minor changes
Major changes
Add-on Add-on
Core software
Add-on Editor or community level
All contributor level
All contributor level

12. Adaptation: My community is rich
Software with editor
Only editor must contribute to all major changes and core changes
Community software
IT service provider can do that but you must verify if your supplier
contribute to the community or have intern skills
For the other modification
Editor or IT service provider can do that.

13. Assistance: Which and when
Level 1 and Level 2
IT service provider and Editor guarantee fast answers
or Community with no guarantee
Level 3
Editor
but in some situations Big IT service providers have a global
contract with editor and they manage the three levels

14. To be continued...
Thank you for your attention
Do you have any questions ?
More information :
jonathan.lelous@gmail.com
0668843284
blog.itnservice.net